{"id":2486,"date":"2026-02-19T16:55:53","date_gmt":"2026-02-19T14:55:53","guid":{"rendered":"https:\/\/blog.ticketmaster.com\/?p=55998"},"modified":"2026-02-19T16:55:53","modified_gmt":"2026-02-19T14:55:53","slug":"how-to-secure-your-account-and-protect-your-tickets","status":"publish","type":"post","link":"https:\/\/myza.co.za\/events\/how-to-secure-your-account-and-protect-your-tickets\/","title":{"rendered":"How to Secure Your Account and Protect Your Tickets"},"content":{"rendered":"

Ticketmaster is committed to being the safest, most reliable ticket marketplace in the world. But when it comes to your account \u2014 where the tickets are held \u2014 there are some vital steps you can take as a fan to protect against hackers looking to lay claim to your tickets.<\/p>\n

Create a Strong Password<\/h3>\n

Make sure you\u2019re using a strong password for your account. Your password should be unique to your Ticketmaster account<\/b>, and therefore not used for any other accounts (banking, retail sites, email, etc). You can easily reset your password<\/a> if you need to.<\/p>\n

Add a Passkey<\/h3>\n

Passkeys<\/a> are a secure and easy way to sign in to your account without using your password. After you add a passkey, you can quickly sign in to Ticketmaster with the same Face ID, Touch ID, screen lock or PIN setup you already use on your device. To set up a passkey, sign in to your Ticketmaster Account on desktop or a mobile browser and navigate to the Sign In and Security settings page, then follow the option to Add a Passkey.<\/p>\n

\"add<\/p>\n

Update Your Phone Number<\/h3>\n

Another good way to protect your tickets is to make sure the phone number associated with your Ticketmaster account is up to date. For extra security during a ticket purchase, you may also be asked to authenticate your account by inputting a code sent to your phone number.<\/p>\n

We also recommend that the phone number you use is only associated with one account<\/b>. If you have more than one Ticketmaster account in your household, it’s best to use a different phone number for each account.<\/p>\n

In general, it\u2019s good to double-check that all of the information in your account<\/a> is correct.<\/p>\n

There are steps you can take to secure your personal information outside of your Ticketmaster account, too. Here are some more recommendations:<\/p>\n

Create a Secure Email Password<\/h3>\n

Just like you want to make sure your Ticketmaster password is unique, you should do the same for your personal email. Make sure you\u2019re using a strong, unique password there, too. If your email gets hacked, which unfortunately does happen, it could allow bad actors to use it to try to gain access to your Ticketmaster account.<\/p>\n

Complete a Security Check <\/b><\/h3>\n

Most fans will never receive this message, but if we see suspicious activity, we may ask you to confirm your identity to secure your account. You can complete this by uploading a photo and an official government ID through a trusted third-party identity verification service like Persona.<\/p>\n

The email will come from Ticketmaster Fan Support using a Ticketmaster.com<\/a> domain (ex: notification@email.ticketmaster.com<\/a> or notification@ticketmaster.ca), and contains a secure link to begin the process. If you\u2019ve received an email and are unsure it\u2019s legit, you can contact Fan Support<\/a>.<\/p>\n

\"security<\/p>\n

These checks are to help us authenticate accounts for added security. The process only takes 1-2 minutes and can be completed easily on a mobile device. Results of the check will be returned within 3-5 days. Learn more about the security check process<\/a>.<\/p>\n

Be Cautious of Fakers Posing as Ticketmaster Employees<\/h3>\n

If you ever run into issues with your account and need help, you can contact our Fan Support<\/a> team \u2014 they\u2019re here to assist. But be aware of scammers<\/a> sharing fake information about Ticketmaster, including fake customer service phone numbers that appear in search engines.<\/p>\n

Always make sure you\u2019re getting contact information from our official website. There are several ways to get in contact with us, and our dedicated online Fan Support page<\/a> offers extensive information on frequently asked questions.<\/p>\n

Finally, Ticketmaster will never <\/b>ask you to buy a gift card<\/a> in order to refund you. If we do issue a refund, we’ll process it to the original method of payment you used at time of purchase.<\/p>\n

Don’t Post Screenshots of Your Tickets or Order Number<\/h3>\n

If you post a screenshot of your ticket on social media for all to see, you could potentially risk losing it. Your mobile ticket has a one-of-a-kind barcode, and if a scammer or bad actor acquires it, they can make duplicate tickets to use or sell, which can potentially cause issues when trying to scan your tickets at the venue.<\/p>\n

Furthermore, avoid posting screenshots that expose personal information like your first and last name, order number, address, or credit card. Instead, use Ticketmaster\u2019s built-in social media share feature<\/a> to spread the news about your tickets with your friends and family.<\/p>\n

The post How to Secure Your Account and Protect Your Tickets<\/a> appeared first on Ticketmaster Blog<\/a>.<\/p>\n

Ticketmaster<\/strong> is the world\u2019s largest ticketing and event-management company, specializing in sales, distribution, and technology for concerts, sports, theater, and family events. While most people know it simply as the website where they buy tickets, it is actually a massive, vertically integrated corporation that forms half of Live Nation Entertainment, following a 2010 merger.<\/p>\n

<\/p>\n

Find out more at Ticketmaster:<\/strong> Article and Tickets<\/a>.<\/p>\n

<\/p>\n

CLICK HERE to ADVERTISE your Event<\/a> for free (you can include a direct link to the Registration Page.<\/h2><\/p>\n","protected":false},"excerpt":{"rendered":"

Ticketmaster is committed to being the safest, most reliable ticket marketplace in the world. But when it comes to your account \u2014 where the tickets are held \u2014 there are some vital steps you can take as a fan to protect against hackers looking to lay claim to your tickets. Create a Strong Password Make […]<\/p>\n

The post How to Secure Your Account and Protect Your Tickets<\/a> appeared first on Ticketmaster Blog<\/a>.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[407],"tags":[234],"class_list":["type-post","category-news","tag-ticketmaster","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/posts\/2486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/comments?post=2486"}],"version-history":[{"count":0,"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/posts\/2486\/revisions"}],"wp:attachment":[{"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/media?parent=2486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/categories?post=2486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/myza.co.za\/events\/wp-json\/wp\/v2\/tags?post=2486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}