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You are here: Home / Archives for customer experience

customer experience

15 September 2026

South Africans Aren’t Giving Up on Car Ownership. They’re Just Buying Differently

Location: Business
  • TransUnion's Q2 2026 Mobility Insights Report reveals new passenger vehicle sales grew 15.8% year-on-year, the strongest annual growth in three quarters.
  • Used-to-New Ratio declines from 3.2 to 2.7 year-on-year, reinforcing the shift towards new vehicles
  • Vehicle purchase intent declined from 22% to 19%, as households became more cautious amid rising affordability pressures.

Despite continued fuel price pressure, rising living costs and ongoing strain on household finances, South Africans continue to prioritise vehicle ownership. According to TransUnion's Q2 2026 Mobility Insights Report, new passenger vehicle sales increased 15.8% year-on-year during the quarter, marking the strongest annual growth recorded in the past three quarters despite challenging economic conditions.

Beneath this growth, however, a significant shift is underway. Consumers are showing renewed interest in used vehicles and more affordable options as affordability becomes a more important consideration. The changing dynamics are reflected in vehicle registration patterns.

The used-to-new ratio declined from 3.2 in Q2 2025 to 2.7 in Q2 2026, indicating that new vehicles gained market share over the past year. While the ratio increased from 2.3 in Q1, the year-on-year movement confirms that the broader shift towards new vehicles remains intact.

"One of the most encouraging findings from this quarter's report is that South Africans have not stepped away from vehicle ownership despite a more challenging economic backdrop," says Ayesha Hatea, director of research and consulting at TransUnion Africa.

"What we are seeing instead is a more pragmatic consumer. Mobility remains essential, but consumers are carefully weighing affordability, financing costs, fuel efficiency and long-term ownership expenses before making purchasing decisions."

As consumers increasingly turn to used vehicles, alternative financing structures, rental models and digital purchasing journeys, the industry's risk profile is evolving alongside these opportunities. Fraud is no longer confined to traditional vehicle-finance applications. Businesses face growing exposure to identity fraud, synthetic identities, document manipulation, income misrepresentation, ownership fraud and payment fraud across multiple points of the automotive ecosystem.

Affordability Reshapes the Market

One of the clearest indicators of changing consumer priorities is the rapid rise of Chinese automotive brands. These brands now account for more than one in every five (22.4%) passenger and light commercial vehicles sold in South Africa, highlighting the growing importance of affordability, technology and overall value in purchasing decisions.

"Affordability has become one of the defining themes of South Africa's mobility market," says Hatea. "Consumers are increasingly looking for the best overall value proposition rather than simply the lowest price. Brands that combine affordability, quality, technology and lower running costs are proving particularly attractive in the current environment."

Consumers Remain Engaged but More Cautious

Data from TransUnion's Q2 2026 Consumer Pulse Survey points to a more measured outlook among households.

The proportion of consumers intending to purchase a vehicle within the next three months declined from 22% in Q1 to 19% in Q2. The decline was most pronounced among lower- and middle-income households, while purchase intent among higher-income households increased from 24% to 27%.

Importantly, this moderation should not be interpreted as weakening demand. Rather, it suggests consumers are becoming more deliberate as affordability pressures intensify.

The continued strength in vehicle sales indicates that vehicle ownership remains a priority for many South Africans. However, consumers are increasingly focused on achieving the right balance between affordability, reliability and long-term value.

Hybrid Vehicles Gain Momentum

The same practical mindset is shaping attitudes towards vehicle technology. While internal combustion engine vehicles continue to dominate the market, hybrid vehicles have emerged as the preferred route to electrification. According to the report, 45% of consumers now consider hybrid vehicles when evaluating their next purchase, making them the most attractive electrified vehicle option in South Africa.

Rising fuel costs, concerns around charging infrastructure and growing awareness of operating expenses are encouraging consumers to seek greater efficiency without compromising convenience.

"South Africa's mobility transition is likely to follow a distinctly local path. Consumers want lower running costs and greater efficiency, but practicality remains paramount. Hybrid technology offers a compelling middle ground between affordability, convenience and sustainability.”

"As automotive customer journeys become increasingly digital, businesses need to connect identity, device, behavioural and financial intelligence to distinguish legitimate customers from higher-risk activity without adding friction to the customer experience," adds Hatea.

Value Will Define the Next Phase of Growth

Despite a more challenging outlook for households and businesses, the report suggests the underlying fundamentals supporting vehicle demand remain intact.

For OEMs, dealers, financiers and insurers, future growth opportunities will increasingly depend on their ability to meet consumer expectations around affordability, convenience and efficiency. Organisations that can help consumers navigate a constrained economic environment through competitive pricing, flexible financing solutions and lower-cost mobility options will be better positioned to respond to demand.

Growth, however, must be supported by intelligent risk management. Traditional verification approaches are increasingly being complemented by layered fraud prevention capabilities that connect identity, device, behavioural, financial and regulatory signals. This helps organisations identify higher-risk activity earlier while reducing friction for legitimate customers.

"The South African vehicle market continues to demonstrate resilience, but success in the next phase of growth will depend on understanding a more selective and value-driven consumer," concludes Hatea. “The ability to deliver affordability, efficiency, trust and long-term value will increasingly determine which brands and businesses succeed in the market.”

Read moreSouth Africans Aren’t Giving Up on Car Ownership. They’re Just Buying Differently
7 March 2025

Minister Tolashe assures smooth transition to Postbank Black Cards for grant beneficiaries

Location: News

Minister Tolashe assures smooth transition to Postbank Black Cards for grant beneficiaries

Social Development Minister Sisisi Tolashe has assured social grant beneficiaries that her department, in collaboration with the South African Social Security Agency (SASSA), is working tirelessly to resolve any challenges they may encounter while swapping their SASSA Gold Cards for the new Postbank Black Cards.

In a video posted by SASSA on X, formerly known as Twitter, on Thursday, Tolashe reaffirmed the government's commitment to ensuring an efficient and secure social security system for all beneficiaries.

“As a department of Social Development and SASSA, we want to assure you that our commitment to provide efficient social security system is still our top priority. We are doing everything in our power to resolve all the concerns and difficulties that you have,” she said.

The Minister emphasised that efforts are being made to assist all beneficiaries using the SASSA Gold Card before its expiry on 20 March 2025. She urged recipients to replace their cards with the Postbank Black Card, or switch to a bank of their choice to avoid any disruptions in receiving their grants. 

“We are working tirelessly to ensure that all our beneficiaries currently using the SASSA Gold Card are assisted speedily, efficiently and with dignity,” Tolashe stated.

She also reassured beneficiaries that the department is strengthening and monitoring its systems to prevent cyberattacks and safeguard personal information.

“Despite the challenges that we face today, we care about your wellbeing, and it is our responsibility to serve you with dignity and respect, as we continue to pay the right social grant to the right person at the right time and place, always,” she said. 

To ensure that no one is left behind and all beneficiaries that need to replace their cards are reached, Postbank announced in a statement on 27 February 2025 that it has increased the number of tellers servicing all the existing sites across the country. 

Postbank has also added more places to replace cards. Postbank black cards can be obtained from select outlets of major retailers that include Pick n Pay, Boxer, Usave, Shoprite and Checkers.

In addition, Postbank has started rolling out Spar stores nationwide to replace cards, providing an additional 234 places for beneficiaries to get cards.

A shortened USSD number which beneficiaries can use to look up sites has been introduced to improve their customer experience. To look up sites, beneficiaries can follow this process:

  • Dial *120*355#
  • Reply with (1) to continue
  • Reply with the province number (numbers 1 to 9 representing all provinces)
  • Reply with the number of the municipality. Then all the card replacement sites under that municipality will appear. - SAnews.gov.za

DikelediM
Fri, 03/07/2025 - 12:35
452 views

Read moreMinister Tolashe assures smooth transition to Postbank Black Cards for grant beneficiaries
27 February 2025

More than 716 900 SASSA beneficiaries transition to Black Cards

Location: News

More than 716 900 SASSA beneficiaries transition to Black Cards

Over 716 900 South African Social Security Agency (SASSA) beneficiaries have transitioned to the Postbank Black Cards from the previous SASSA Gold Cards, Cabinet said on Thursday.

Minister in the Presidency Khumbudzo Ntshavheni said card distribution sites have been increased around the country to ensure that beneficiaries are assisted before the 20 March 2025 deadline. 

“More than 716 900 beneficiaries have transitioned to the Postbank black cards and card distribution sites have been increased around the country to mitigate the queues so that every beneficiary receives the new card near where they live. 

“Postbank has also increased the number of tellers in the card replacement sites from 2 tellers to up to 5 tellers depending on the business of the site,” the Minister said at a post-Cabinet briefing in Cape Town.

Cabinet also encouraged beneficiaries to visit their nearest Checkers, Shoprite, Pick ‘n Pay, Usave, or Boxer stores to collect their new Postbank Black Card. 

READ | Grant beneficiaries urged to replace expiring SASSA Gold Cards

Steps to take

A valid South African identity document (ID) or temporary ID is required. Mobile offices will also be available in rural areas to assist beneficiaries. 

Additionally, Postbank has partnered with the Spar Group, which will designate 200 of its stores as service sites across the country.

“Cabinet reminds beneficiaries that the old SASSA Gold Card will stop working on 20 March 2025 and beneficiaries who have not exchanged their cards by then will need to visit their nearest Post Office branch to access their funds,” the Minister said.

SASSA had previously said that Postbank has also made it easy for beneficiaries to locate the nearest place in every province where they can collect their Postbank Black Cards. 

All they need to do from the comfort of their homes is to use their cellphone and: 
•    Dial: *120*218*3#
•    To continue, reply by pressing number: 1; and
•    reply with the number representing the province they live in.

To get the new Postbank Black Cards, beneficiaries are required to have a valid South African ID, or a temporary ID. Beneficiaries are urged to be aware that no card will be issued without these documents. 

Ensuring that minimum documentation is required to get the new Postbank Black Cards is in line with SASSA and Postbank's ongoing commitment to continuously improve the customer experience of all social grant beneficiaries.

The Postbank Black Cards will be issued free of charge. For further enquiries, beneficiaries can contact Postbank on 0800 53 54 55 or SASSA on 0800 60 10 11. 

Government previously moved the initial deadline from 28 February deadline to 20 March 2025. – SAnews.gov.za

 

DikelediM
Thu, 02/27/2025 - 13:14
838 views

Read moreMore than 716 900 SASSA beneficiaries transition to Black Cards
21 February 2025

Grant beneficiaries urged to replace expiring SASSA Gold Cards

Location: News

Grant beneficiaries urged to replace expiring SASSA Gold Cards

Cabinet has called on all social grant beneficiaries to replace their South African Social Security Agency (SASSA) Gold Cards with the new Postbank Black Cards by the 20 March 2025 deadline.

In a statement on Friday, Cabinet said this is to ensure that beneficiaries continue to access their SASSA grant payments without disruption.

“Social grant beneficiaries can go to their nearest Postbank site located at retailers such as Checkers, Shoprite, Pick n Pay, Usave, and Boxer to get their Postbank Black Card," Cabinet said.

After the 20 March 2025 deadline - which was extended from the initial 28 February deadline - SASSA Gold Cards will no longer function at ATMs and retailers. 

The call follows concerns among grant recipients about the looming expiry of the SASSA Gold Cards and potential payment delays. 

Postbank, which administers the social grant payment system, has however assured beneficiaries that the transition to the new Postbank Black Card is simple and free of charge.

The move is part of Postbank’s broader efforts to modernise and secure the grant payment system, following past disruptions caused by fraud, card cloning, and system failures. 

By migrating to the new cards, beneficiaries can expect improved security and reliability when accessing their grants.

Postbank has deployed additional support at designated retailers and SASSA offices to assist with the replacement process, urging beneficiaries to make the switch before the deadline to avoid any inconvenience.

The agency has previously said that Postbank has also made it easy for beneficiaries to locate the nearest place in every province where they can collect their Postbank Black Cards. 

All they need to do from the comfort of their homes is to use their cellphone and: 

  • Dial: *120*218*3#
  • To continue, reply by pressing number: 1; and
  • Reply with the number representing the province they live in.

To get the new Postbank Black Cards, beneficiaries are required to have a valid South African ID, or a temporary ID. Beneficiaries are urged to be aware that no card will be issued without these documents. 

Ensuring that minimum documentation is required to get the new Postbank Black Cards is in line with SASSA and Postbank's ongoing commitment to continuously improve the customer experience of all social grant beneficiaries.

The Postbank Black Cards will be issued free of charge. For further enquiries, beneficiaries can contact Postbank on 0800 53 54 55 or SASSA on 0800 60 10 11. – SAnews.gov.za

DikelediM
Fri, 02/21/2025 - 11:21
324 views

Read moreGrant beneficiaries urged to replace expiring SASSA Gold Cards
21 January 2025

VFS Global’s new Indonesia e-Visa on Arrival official platform goes live for 97 nationalities, including South Africa

Location: News
VFS Global

  • Dedicated website https://IndonesiaVoA.VFSeVisa.id/ to complete the Indonesia e-VoA application
  • Simple to use end-to-end online platform accessible from desktop and mobile
  • Significant reduction in wait times at immigration upon arrival in Indonesia

VFS Global (www.VFSGlobal.com), the world's largest outsourcing and technology services specialist for governments and diplomatic missions, has launched its new user-friendly and efficient online platform to make Indonesia's Electronic Visa on Arrival (e-VoA) application process seamless for travellers, promote inbound tourism, and enhance overall customer experience. The platform is in line with Indonesian government's ongoing efforts to enhance its tourism infrastructure and services to welcome 14 million visitors in 2025.

VFS Global's new e-VoA platform, is available for nationals of all the 97 countries eligible for e-VoA (http://apo-opa.co/40si4qG), including South Africa. Travellers can now enjoy a quicker and smoother visa application journey through VFS Global by completing the entire process online and receiving a pre-approved e-VoA before departure.

Jiten Vyas, Chief Commercial Officer and Head of Business Development, VFS Global, said,
“As a company, we are constantly working towards innovations which provide a seamless visa application submission experience to our customers. The launch of this innovative, secure, and user-friendly digital e-Visa on Arrival platform for Indonesia will undoubtedly streamline the visa application process, making it faster, easier, and more convenient. With Indonesia being a globally sought-after destination, we are honoured to assist visitors from 97 countries by facilitating their entry into this incredible country through this platform.”

Here are the four simple steps to apply for Indonesia e-VoA:

  1. Visit https://IndonesiaVoA.VFSeVisa.id/
  2. Submit all the required documents
  3. Pay the necessary fees
  4. Receive a pre-approved e-VoA on email before departure

With the payment having been made online, travellers can enjoy a smoother and faster entry experience through E-gates or immigration counters.

VFS Global's new e-VoA platform will ensure all the documents applicants submit are complete and error-free. It also offers OCR technology which will enable applicant details to be auto populated, thereby saving time and effort for applicants. The new platform will also provide group booking facility which could be beneficials for travel trade and conventions.

Travellers applying for Indonesia e-VoA via VFS Global will get a dedicated email and live support in seven languages - English, Mandarin, Japanese, Korean, Arabic, German, and French – to help them with their queries. VFS Global will add more language support in due course of time for key markets.

Distributed by APO Group on behalf of VFS Global.

Media Contact:
George Cherian
Corporate Communications
georgec@vfsglobal.com
communications@vfsglobal.com

About VFS Global:
As the world's leading outsourcing and technology service specialist, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its client governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as the trusted partner to 69 client governments.  Operating over 3,400 Application Centres in 152 countries, VFS Global has efficiently processed more than 303 million applications since 2001.

Headquartered in Zurich and majority owned through investment funds managed by Blackstone Inc, along with the Swiss-based Kuoni and Hugentobler Foundation and EQT, VFS Global is committed to creating value for all stakeholders and leading in responsible, innovative solutions making government services more effective and efficient.

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VFS Global
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Read moreVFS Global’s new Indonesia e-Visa on Arrival official platform goes live for 97 nationalities, including South Africa
4 December 2024

Presidency clarifies simplified visa process for Nigerian nationals

Location: News

Presidency clarifies simplified visa process for Nigerian nationals

The Presidency has addressed a misunderstanding regarding President Cyril Ramaphosa’s remarks at the SA-Nigeria Bi-National Commission on Tuesday, clarifying changes to the visa application process for Nigerian nationals. 

South Africa has implemented modernised and streamlined visa application procedures as part of ongoing visa reforms to enhance economic activity, boost tourism and protect national security. These reforms aim to improve efficiency and convenience, without compromising the integrity of the visa system. 

According to the Presidency, South African missions in Nigeria have introduced measures that simplify the process for prospective travellers. This forms part of the work underway to modernise and streamline visa application processes worldwide. 

Applicants are no longer required to submit their physical passports at the time of application. Instead, they only need to provide certified copies of their passport biopage for initial processing. However, applicants must present their physical passports during the application process for verification and confirmation.

“Prospective travellers can apply for their visas without submitting their passports, along with their applications. At the time of application, they are only required to submit certified copies of the biopage of their passports, and their actual passports should also be availed during the application process for verification and confirmation. 

“Once a visa has been approved, they are required to submit their passports for the process to be completed and for the visa to be affixed in the passport,” The Presidency explained. 

The Presidency further explained that these changes have improved the customer experience, while ensuring the security and integrity of the overall visa application process. – SAnews.gov.za

DikelediM
Wed, 12/04/2024 - 11:32

90 views
Read morePresidency clarifies simplified visa process for Nigerian nationals
27 November 2024

Eskom hails meter upgrade project as a success

Location: News

Eskom hails meter upgrade project as a success

With Eskom hailing the completion of its pre-paid meter upgrade project as a success, the power utility has requested the approximately 1.7 million “zero buyers” to upgrade their meters before the deadline.

“The result of this technology changeover has brought Eskom around 400 000 previous zero buyers to become new paying customers and provided us with a wealth of data to bring further zero buyers into legitimately purchasing electricity,” Eskom Group Chief Executive Dan Marokane said on Wednesday during a media briefing in Cape Town.

All prepayment meters have to be upgraded to the Key Revision Number version 2 (KRN 2) as the STS technology for prepayment meters will stop accepting new credit tokens. This is due to the expiry of these vending codes.

This will mean they will stop dispensing electricity after the existing credit is used up, thus making the meter inactive.

“Eskom has successfully completed its pre-paid meter Key Revision Number (KRN) rollover project. Starting off with a customer base of 6.91 million prepaid customers, all customers have been converted to KRN 2. 

“A data cleaning exercise fully updated the incomplete details of 341 000 customers to bring Eskom’s base to 7.25 million. As of 24 November 2024, approximately 5.5 million customers (which includes the around 400 000 zero buyers, who have become paying customers) have successfully rolled over and are transacting on KRN 2.

“Eskom is currently observing a decrease in the zero buyer numbers to around 1.7 million from the previous 12-month rolling average of 2.1 million. We request these customers to do what is right by Friday, 13 December 2024, by visiting their nearest Eskom sites,” the power utility said.

Eskom said all paying customers who had bought electricity before the deadline and have had their meters made KRN 2 compliant and who are experiencing difficulty will be assisted to complete the process and will not be unfairly penalised. 

These customers are advised to use Alfred the chatbot, Eskom Contact Centre: Interactive Voice Response (IVR) and WhatsApp.

“For those zero buyers who bought electricity before the deadline and were unable to load their meters, they must bring their slips/tokens to the nearest Eskom Hub by Friday 13 December 2024 to be assisted. Customers are urged not to wait for the last day of the extension.

“Zero buyers who bought electricity before the deadline but have a meter-related matter such as a lost, bypassed, or tampered meter, must come forward at Eskom centres by Friday 13 December 2024. Their individual situations will be assessed, tamper fines issued if required and meter updates and replacements will then be scheduled,” Eskom said.

Those who have come forward but did not buy or attempt to buy electricity tokens by 24 November 2024 are encouraged to purchase electricity tokens before 13 December 2024.

Their meters will be audited, and tamper fines and meter replacement costs will be assessed and issued accordingly. They can come forward at any time.

“In the past 10 days, we saw zero buyers coming forward in huge numbers wanting to buy electricity and do the right thing. We will continue to treat these users with dignity and respect as we resolve these issues for all of them who did the right thing. 

“We acknowledge also that this was a complex process presenting a challenging set of issues and was at times fraught and we continue to monitor and stabilise the system to ensure a smooth customer experience,” Eskom’s Group Executive for Distribution, Monde Bala, said.

Marokane said the power utility was doing everything that is practically possible to make users of electricity pay for it in the interest of those who already pay for electricity, maintain the sustainability of Eskom to drive the economic growth of South Africa and reduce the burden on the taxpayer. - SAnews.gov.za

 

nosihle
Wed, 11/27/2024 - 12:29

127 views
Read moreEskom hails meter upgrade project as a success
12 November 2024

Multichoice Group Maintains Strategic Momentum Despite Macroeconomic Challenges

Location: Business

MultiChoice Group
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  • Unprecedented foreign exchange pressures and economic challenges in key African markets impacted earnings and dampens subscriber growth
  • On track to right-size cost base and grow new revenue streams to drive future growth as streaming gains traction at the expense of traditional pay-tv
  • Cost-cutting measures delivered R1.3bn in permanent savings, on track to reach increased full-year target of R2.5 billion
  • Showmax customer base grew 50% YoY as a leading streaming service in sub-Saharan Africa
  • Strong revenue growth in new products: DStv Steam +71%, DStv Internet +85%, DStv Insurance +31%, KingMakers +53%
  • Strong liquidity of R10 billion provides solid financial base to support growth
  • Negative equity position on track to be resolved in November 2024.

MultiChoice Group (MCG or The Group) (www.MultiChoice.com) continued to deliver exceptional video entertainment and execute on core strategic initiatives during the first six months ended 30 September 2024 (1H FY25). However, unprecedented foreign exchange volatility severely impacted the Group's interim financial results, while ongoing macroeconomic challenges weighed on customer growth and moderated overall performance.

Facing the most challenging operating conditions in almost 40 years and to generate desired returns, the Group has been proactive in its focus to ”right-size” the business for the current economic realities and industry changes. Although operating across Africa typically subjects the group to currency moves, abnormal currency weakness over the past 18 months have reduced the group's profits by close to R7 billion. Combined with the impact of a weak macro environment on consumers' disposable income and therefore on subscriber growth, it required the Group to fundamentally adjust its cost base - which is exactly what has been done. The normal cost savings program was accelerated, resulting in permanent savings of R1.3bn in over the past six months and an increased target of ZAR2.5bn for the full year.

“We are making good progress in addressing the technical insolvency that resulted from non-cash accounting entries at the end of the last financial year. We expect to return to a positive net equity position by the end of November this year, supported by a number of developments and initiatives. The Group's liquidity position remains strong, with over ZAR10bn in total available funds,” says Calvo Mawela, MultiChoice Group CEO.

The Group is also adjusting to global pay-TV challenges as streaming services, the rise of social media and changing consumer preference impact the traditional broadcast business. Showmax, which reported 50% growth YoY in its paying customer base, strategically positions the business to actively participate in the streaming revolution as it gains momentum across Africa. To create sufficient capacity and drive growth, the group stepped-up its investment in this business by an incremental ZAR1.6 billion during the interim period.

“We have successfully been implementing our strategy over the past few years, achieving key milestones such as our investment in KingMakers, returning the Rest of Africa business to profitability in FY23 and FY24, concluding the Showmax partnership with Comcast and investing in Moment. While we've made huge inroads to reduce our cost base, there's still more work to be done”.

“However, our focus extends beyond cost efficiency—we are equally committed to grow the business. We remain committed to driving new revenue streams and see significant medium to long-term opportunities in video entertainment, particularly in streaming, and in our adjacent new businesses,” says Mawela

The Group reported strong momentum in its new products and services, which all delivered robust   YoY revenue growth, i.e. DStv Stream +71%, DStv Internet +85% and DStv Insurance + 31%. KingMakers reported a healthy 27% increase in its online monthly active users in Nigeria and grew its revenue in Naira by 53%, while newly-launched SuperSportBet is showing good early traction in South Africa.

Financial Results Overview

Subscriber base: The pressure on the linear pay-TV subscriber base was lower than the previous six-months, reflecting a 5% decline (0.8m) compared to 6% reported (1.0m) in 2H FY24. This reflects an improving sequential trend. On a YoY basis, the linear subscriber base declined by 11% or 1.8m subscribers to 14.9m active subscribers, impacted by the challenging macroeconomic conditions that negatively impacted discretionary consumer spend.

Group revenues: Revenues increased by 4% YoY to ZAR25.4bn on an organic basis, due to disciplined inflationary pricing and revenue growth of new products. On a reported basis, revenues declined by 10%, impacted by foreign exchange pressures on the Rest of Africa business and a stronger Rand against the US Dollar.

Group trading profit: The Group's ongoing cost optimisation drive delivered ZAR1.3bn in savings, and together with other improvements in the business, it resulted in a 33% increase in trading profit before incorporating the Showmax costs. A ZAR1.6bn step-up in the investment behind Showmax to create capacity for growth, trimmed the organic trading profit to ZAR5.0, a decline of only 1% YoY. Foreign exchange losses in the Rest of Africa business amounting to ZAR2.3bn reduced reported trading profit to ZAR2.7bn.

Adjusted core headline earnings, the board's measure of the underlying performance of the business, amounted to ZAR7m, impacted by foreign exchange losses and the investment in Showmax.

Cash flow and liquidity: The Group free cash flow remained positive at ZAR0.6bn, with ZAR5.7bn retained in cash and cash equivalents. Despite the increase in net interest costs and a higher average debt balance, the Group remains well-positioned to navigate current challenges with access to ZAR4.4bn in undrawn facilities.

Operational update

General entertainment and sport

Delivering content that customers love remains the Group's core focus— whether it is the best of local or international general entertainment or the most exciting sport events.

In the past six months, the Group produced 2,763 hours of local content, bringing its local content library to 86,215 hours.

SuperSport reinforced its reputation as a global leader in sport broadcasting with extensive coverage of the Paris 2024 Olympic Games, EURO 2024, and the ICC T20 Men's World Cup. Over the past six months, SuperSport has broadcast 10,240 live events and provided a total of 21,540 hours of live coverage, a 22% increase YoY. 

SuperSport Schools doubled its user base and crossed a milestone of one million registered users on its app, delivering over 35,000 hours of content over the past six months.

Business segments

As a mature business, MultiChoice South Africa is focused on subscriber retention and reconnections, identifying remaining growth opportunities, as well as optimising processes and systems to improve customer experience and operational efficiency.

In the Rest of Africa business, the Group is implementing several initiatives to support improved financials, including price adjustments to counter the impact of inflation, renegotiating content deals where feasible, restructuring select packages to enhance ARPU, optimising the DTT network, and intensifying anti-piracy initiatives.

In FY25, Showmax is focussed on enhancing its content line-up, bedding down distribution partnerships, expanding payment channel integrations and refining its go-to-market strategy.

Irdeto delivered encouraging revenue growth, after securing a major customer in Asian and expanding managed services with a key customer in Australasia.

KingMakers continued to gain strong momentum in Nigeria, where BetKing Nigeria has secured the second position in the online betting market. SuperSportBet, the South African business launched late last year, is showing early signs of success and reported a remarkable tenfold increase in net gaming revenue over the past nine months.

Moment, now live in 40 African countries, has shown rapid growth since its launch last year, with total payment volumes (TPV) growing to USD242m. It is already processing almost 30% of the Group's payments.

Looking Ahead

The Group continues to invest in its long-term future, focusing on the following strategic priorities:

  • Improving profitability and cash generation in the South African business.
  • Streamlining the cost base in the Rest of Africa to return this business to profitability.
  • Investing in Showmax to establish it as the leading streaming platform on the continent.
  • Supporting KingMakers, Moment and DStv Insurance to drive scale.

By executing well on these objectives, the Group will be well positioned to deliver future growth and create value as Africa's leading video entertainment platform and most-loved storyteller.

Distributed by APO Group on behalf of MultiChoice Group.

Read moreMultichoice Group Maintains Strategic Momentum Despite Macroeconomic Challenges
11 November 2024

Kruger National Park Road maintenance project makes good progress

Location: News

Kruger National Park Road maintenance project makes good progress

The South African National Parks (SANParks) has noted the significant progress made by the Kruger National Park (KNP) in repairing and maintaining its roads.

In its 100 days road maintenance report, KNP has outlined the work done thus far.

“It details progress in the blading of gravel roads in KNP as part of the overall ongoing infrastructure and maintenance programme. This intervention also sought to ensure preparedness for the 2024 festive season so as to enhance customer experience as tourists are expected to visit in numbers during this period.

“Most roads in the south of Olifants River (Marula Region of the park) were bladed between July and October 2024 and are constantly being monitored to ensure they remain in good condition,” SANParks said on Friday. 

READ | SANParks ready to receive visitors for 2024 Festive Season

The repairs and maintenance included roads leading to many of the bush camps in the south of the national park.

Repairs are ongoing with focus now directed at the northern side of the Olifants River (Nxanatseni Region of KNP) where considerable progress has been made.

Road repairs are prioritised based on the extent of usage by park visitors. Therefore, roads which are mostly utilised are given priority attention. -SAnews.gov.za
 

nosihle
Mon, 11/11/2024 - 11:39

105 views
Read moreKruger National Park Road maintenance project makes good progress
7 November 2024

Telviva Expands UK UCaaS Offering to Meet Rising Demand

Location: Business

Strong global demand for UCaaS sees Telviva expand its offering in the UK CAPE TOWN – Unified Communications as a Service (UCaaS) has enjoyed good growth globally and will continue to show upward momentum until at least 2030, according to leading research company Cavell Group. To meet this growing demand, leading unified communications and collaboration …

Read moreTelviva Expands UK UCaaS Offering to Meet Rising Demand
10 October 2024

How to Simplify Customer Interactions for Happier, More Loyal Customers

Location: Business

By Kelvin Brown, Customer Operations Executive, Telviva Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use …

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