The Most Expensive Communication Failures Are the Ones You Never See
By Laila Bastati, Chief Commercial Officer, APO Group (https://APO-opa.com/).
I have yet to meet a CEO who missed a revenue target and blamed a 3% decrease in share of voice.
And yet communication is almost always somewhere in the room when revenue disappoints. Just never on the list.
Because the most expensive communication failures don't appear in communications dashboards.
They appear later. In a regulatory process that takes twice as long as expected. In a partner who goes quiet after an announcement. In a market that understood the decision perfectly and still didn't move. In a deal that stalled for reasons nobody could articulate cleanly.
You know the room I mean. Sales blames the market. Finance blames the timing. Operations blames the execution. Everyone has a theory. Nobody calls the communications director.
I've watched this happen across more markets than I can count. And the pattern is consistent enough that I'm going to say something that will make some of my peers uncomfortable.
Most of the time, communication shaped the outcome. Not the press releases. Not the coverage. The stuff that never got commissioned because nobody knew how to measure it. The regulatory relationship that wasn't built before it was needed. The stakeholder ground that was never prepared before the announcement landed. The trust that was never established before the market was asked to move.
Kenya's Finance Bill didn't fail because people didn't know about it. Everyone knew. It failed because explanation never travelled as far as interpretation. Nigeria's fuel subsidy removal wasn't a visibility problem. It was a confidence problem. People understood what was happening. They didn't trust that the consequences had been thought through on their behalf. And large infrastructure stories, including the Dangote Refinery, do not stall because of lack of attention. They stall when competing interpretations fill the space that should have been occupied by trust.
Awareness is rarely the scarce resource. Confidence is.
Walmart learned this in South Africa. Clean acquisition. No competition concerns. Years in court anyway, fighting unions and government ministries and community groups who felt the company had arrived without earning its place. The friction wasn't about the deal. It was about everything that hadn't been done before the deal was announced. The communications metrics, had anyone been tracking them, would have looked fine. The business felt the cost for years.
This is what we see at APO Group, working across all 54 African markets simultaneously. The companies that move fastest are never the ones generating the most coverage. They're the ones where communication was already doing its real work before anyone in the commercial team needed it to. Trust already built. Regulators already informed. Executives already visible in the right places. Narrative already set. The groundwork already there.
That work is rarely reactive. It's a different brief. Earlier. Broader. Closer to where decisions actually get made: preparing spokespeople to be credible under scrutiny, ensuring leadership voices are present in the media environments that will shape opinion, and building regulator and stakeholder relationships long before they are required in moments of pressure.
Because here's what nobody says out loud when the post-mortem starts. Revenue misses get examined in forensic detail. Pricing. Product. Timing. Execution.
Communication is not missing from the analysis.
It is miscategorised as everything else.
Distributed by APO Group on behalf of APO Group Insights.
Media Contact:
marie@apo-opa.com
About APO Group:
Founded in 2007 by Nicolas Pompigne-Mognard, APO Group is the communications consultancy built for performance – combining strategic advisory, on-the-ground execution, and guaranteed visibility across all 54 African markets. Its owned newswire, Africa Newsroom, secures placement on 250+ Africa-focused news sites, connecting organisations directly with 450,000+ journalists, analysts, investors, and policymakers worldwide.
Recognised internationally for communications excellence including SABRE, Davos Communications, and World Business Outlook distinctions, APO Group partners with global and African organisations for whom the continent is a strategic priority. Clients include the African Development Bank Group, Africa CDC, Afreximbank, NFL, Nestlé, Emirates, Canon, Western Union, GITEX Global, and Cassava Technologies.
