Durban homeowners withhold payments to protest rates hike

Members of the Westville Ratepayers Association are withholding paying their rates directly to eThekwini municipality to protest a recent rates hike.

• Ratepayers in eThekwini acquire decided not to pay their municipal bills since July this year, after rates were hiked by 15,1%.
• The members of the Westville Ratepayers’ Association acquire set up a trust account into which households believe been paying their monthly rates, rather than into the municipality’s account.
• The eThekwini municipality says the revenue is needed to fund services that “benefit the community”.

Homeowners in Westville and several surrounding suburbs in Durban are opting to withhold their monthly rates payments in protest against eThekwini municipality’s recent tariff hike.

The members of the Westville Ratepayers Association gain set up a trust account into which participating households gain been paying their rates instead of paying the municipality directly.

The group state the municipality’s 2023/2024 budget does not hold into account the inclusive needs of ratepayers. Among other concerns, the ratepayers complained of water loss and the recent floods. They state the municipality’s credit-control policy is failing because its outstanding debt has increased by about R4.7-billion for the period of February 2022 to February 2023.

Warren Manning, 53, is among scores of association members who are no longer paying their municipal bills until the municipality reduces its tariffs.

Manning, who is self-employed, said he has lived in Westville for 23 years with his family of four. He said he joined the association earlier this year after he had been battling to understand why his utility bill had shot up from about R3,300 to about R5,400 per month.

He said profuse attempts over a two-month period to acquire answers directly from the municipality were futile. “The sad fraction is that the municipality’s officials only assume what my rates should be. I believe they don’t charge me according to my household’s usage. I gain decided to join the protest this month [August]. The municipality has not yet contacted me for the payment,” he said.

“We were not billed for July and I don’t know why. This has happened to many people, judging from our consultations. So I expected to procure a double bill for electricity in August. Water costs also deflect, mainly according to the way the metro splits consumption between the low (0-200 litres per day) and the higher rate. The same applies to sewer charges. I don’t know how they enact it, but this pushes the water and sewer portion up,” said Manning.

Yogesh Naidoo from Reservoir Hills said about two weeks ago he and other households started a group and joined the Westville residents’ protest.

“We are not the only ones calling for accountability within the eThekwini municipality. Even the informal settlement residents also want accountability. We are surrounded by informal settlements and when we who live in the formal houses are not getting services it becomes worse for them,” he said.

Naidoo said other issues they’ve raised with the municipality includes broken streetlights that believe not been fixed for several months, causing safety concerns.

Association chairman Asad Gaffar told GroundUp their ratepayers took a collective decision in June to no longer manufacture payments directly to the municipality, but rather pay into an account set up by the association. “The account is for the purpose of holding the rates, tariffs, etc. We gain keep into spot additional controls to protect people’s money,” he said.

“No one at eThekwini municipality offices is listening to us. On 20 July 2023, the Westville ratepayers association raised the issue of overreach and the arbitrary decision taken by the municipality to apply the 15.1% electricity tariffs, overriding a full council decision taken on 30 May 2023.

“What are these opposition parties really doing? Ratepayers are still waiting for the outcomes of their objections raised last year. Are they even aware that an appeals board has not been established?” he asked.

“[Residents] are being forced to pay the additional increase on rates tariff applicable for 2023/2024. The Westville ratepayers are officially lodging a dispute on behalf of every person in eThekwini affected by this unfair situation,” said Gaffar.

Democratic Alliance caucus leader Thabani Mthethwa said he understands residents’ frustration, considering chronic lack of service delivery by the eThekwini municipality. He advised ratepayers to access legal advice before continuing their action.

Spokesperson for eThekwini municipality, Gugu Sisilana, said the municipality is required to fulfill its constitutional mandate. “Revenue collected from property is used to fund services that benefit the community.”

“The implementation of the legislated income stream was approved as section of the budget after extensive [engagement with] key stakeholders in April and May this year.”

Sisilana said the municipality is “exploring ways to improve service delivery” and will “continue streamlining our service delivery model to ensure that service delivery is provided in a satisfactory and sustainable manner”.

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