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How is South Africa’s algorithm failing the poor? | SA News

She is one of an estimated 10 million eligible South Africans excluded from welfare payments due to administrative obstacles, including problems with an algorithm-based income verification check, recent research has found.

Mtshali, who sells tomatoes in the Soweto township, had her online application for a Social Relief from Distress (SRD) grant rejected more than half a dozen times, receiving an automated message that said “means income source identified.”

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