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How to fix government’s websites

This is an opportunity for Minister Solly Malatsi to show leadership (part 4 of 4)

The state has a duty to provide “timely, accessible and accurate information” according to the Constitution. It can only do this in the 21st century if it has user-friendly, secure, functioning websites, which it currently doesn’t. Illustration: Lisa Nelson
Government’s websites – those ending gov.za – are a mess. In our previous articles we described how they are broken, insecure, inconsistent, duplicated and unreliable. But it wasn’t always so: in the early 2000s the gov.za sites were well organised, easy-to-navigate and had useful information.
The State Information Technology Agency (SITA) is supposed to have been responsible for developing a high-quality IT infrastructure for the state. Instead, it has been mired in incompetence, corruption, failed projects and failed audits. It has…

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Lack of community leadership: Absence of strong and effective community leadership.

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