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Process Architect – ServiceNow – Remote – South Africa-based – IT-Online | SA News

ENVIRONMENT:

Our client is looking for an experienced Process Architect with strong ServiceNow expertise to support enterprise clients in transforming and optimising their service management environments. This individual will play a critical role in analysing, designing, and enhancing end-to-end service processes across ITSM and ESM domains, ensuring alignment with platform capabilities, industry standards, and strategic business goals.

DUTIES:

  • Design and document scalable, efficient ITSM/ESM processes aligned with ITIL and client needs
  • Map current-state vs future-state processes, identifying gaps and opportunities for improvement
  • Work closely with business stakeholders, architects,…

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