Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has determined that a concern which relates to motor vehicle safety may exist for certain Ford EcoSport models built between April 2021 and July 2022.
FMCSA has identified that in the affected vehicles, the front half shafts may not have been fully inserted into the transmission during assembly, creating the potential for the half shaft to disengage from the transmission. If the half shaft disengages, there is a possibility of loss of engine power while driving. It may also result in a vehicle rollaway when the vehicle is placed in “Park” without the park brake being applied. Both conditions increase the risk of an accident.
There are 2 872 vehicles affected in Southern Africa (South Africa – 2 806; Botswana – 25; Namibia – 41).
FMCSA is contacting affected customers and advising them to contact their preferred dealer to schedule an appointment. The dealer will inspect the vehicle and carry out the necessary repairs. This service will be performed on all affected vehicles at no charge to the customer.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/owner/recalls/ and enter their VIN number in the search bar. Customers can also view recent safety recalls by clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.
Houston Rocket
South Africa is the winner of the National Outsourcing Association’s (NOA’s) Offshoring Destination of the Year Award 2012