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You are here: Home / News / Shadow AI vs Managed AI

Shadow AI vs Managed AI

20 October 2025 by Guest
Kaspersky

Recent Kaspersky (www.Kaspersky.co.za) research entitled “Cybersecurity in the workplace: Employee knowledge and behaviour” has found that 81,7% of professionals surveyed in the Middle East, Turkiye and Africa (META) region say that they utilise Artificial Intelligence (AI) tools for work tasks. However, only 38% have received training on the cybersecurity aspects of using neural networks, which is one of the critical elements of protection against AI-related risks ranging from data leaks to prompt injections. The research included participants from South Africa, Kenya and Egypt, where the trends were similar to that of the META region.

The vast majority of survey respondents in the META region (94,5%) said that they understand what the term “generative artificial intelligence” means, and for many employees this knowledge is no longer just theoretical: AI tools have become part of their every workday. Overall, 81,7% of respondents use AI tools for work: most often – to write or edit texts (63,2%) and work e-mails (51,5%), to create images or videos with the help of neural networks (45,2%), and for data analytics (50,1%).

The survey uncovered a serious gap in employee preparedness for AI risks. A third (33%) of professionals reported receiving no AI-related training. Among those who had courses, 48% said the focus was on how to effectively use AI tools and create prompts; while only 38% received guidance on the cybersecurity aspect of AI use.

While AI tools, which help automate everyday tasks, are becoming ubiquitous in many organisations, they often remain part of ‘shadow IT’, when employees use them without corporate guidance. 72,4% of respondents said generative artificial intelligence tools are permitted at their work, 21,3% acknowledged these tools are not allowed, while 6,3% were unsure.

To make employee use of AI more clear and secure, organisations should implement a company-wide policy regarding this aspect. This policy can prohibit AI use in specific functions and for certain types of data, regulate which AI tools are provided to employees, and allow only tools from the approved list. The policy should be formally documented, and employees should receive proper training. After setting a list of hygiene measures and restrictions, companies should monitor AI usage, identify popular services, and use this information to plan future actions and refine their security measures.

“For successful AI implementation, companies should avoid the extremes of a total ban as well as a free-for-all. Instead, the most effective strategy is a tiered access model, where the level of AI use is calibrated to the data sensitivity of each department. Backed by comprehensive training on cybersecurity aspects of AI, this balanced approach fosters innovation and efficiency while rigorously upholding security standards,” says Chris Norton, General Manager for Sub-Saharan Africa at Kaspersky.

To secure corporate AI use Kaspersky recommends organisations to:

  • Train employees on responsible AI usage. Courses on AI security from Kaspersky Automated Security Awareness Platform (http://apo-opa.co/4hsPKwI) can help with adding specialised training to companies’ educational programmes.
  • Provide IT specialists with relevant knowledge on exploitation techniques and practical defence strategies. The 'Large Language Models Security' training (http://apo-opa.co/4hj7gDn), part of the Kaspersky Cybersecurity Training portfolio, can enhance both the professional development and the overall cybersecurity of an organisation.
  • Ensure all employees have a cybersecurity solution installed on all their work and personal devices used to access business data. Kaspersky Next products protect against a range of threats including phishing or installing a fake AI tool, particularly given the growing trend of scammers embedding infostealers in deceptive AI applications.
  • Conduct regular surveys to monitor how frequently AI is being used and for which tasks. Using this information, assess both the benefits and risks of AI use to adjust company policy.
  • Use a specialised AI proxy that cleans queries on-the-fly by removing specific types of sensitive data (such as names or customer IDs), and uses role-based access control to block inappropriate use cases.
  • Create a full-fledged policy that addresses the spectrum of relevant risks. Kaspersky’s guidelines for securely implementing AI systems (http://apo-opa.co/4qBNUhh) can be of help.

*The survey was conducted by Toluna research agency at the request of Kaspersky in 2025. The study sample included 2800 online interviews with employees and business owners using computers for work in seven countries: Türkiye, South Africa, Kenya, Pakistan, Egypt, Saudi Arabia, and the UAE.

Distributed by APO Group on behalf of Kaspersky.

For further information please contact:
Nicole Allman
nicole@inkandco.co.za

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About Kaspersky:
Kaspersky is a global cybersecurity and digital privacy company founded in 1997. With over a billion devices protected to date from emerging cyberthreats and targeted attacks, Kaspersky’s deep threat intelligence and security expertise is constantly transforming into innovative solutions and services to protect individuals, businesses, critical infrastructure, and governments around the globe. The company’s comprehensive security portfolio includes leading digital life protection for personal devices, specialized security products and services for companies, as well as Cyber Immune solutions to fight sophisticated and evolving digital threats. We help millions of individuals and nearly 200,000 corporate clients protect what matters most to them. Learn more at www.Kaspersky.co.za.

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Recent Kaspersky research entitled “Cybersecurity in the workplace: Employee knowledge and behaviour” has found that 81,7% of professionals surveyed in the Middle East, Turkiye and Africa (META) region say that they utilise Artificial Intelligence (AI) tools for work tasks. However, only 38% have received training on the cybersecurity aspects of using neural networks, which is one of the critical elements of protection against AI-related risks ranging from data leaks to prompt injections. The research included participants from South Africa, Kenya and Egypt, where the trends were similar to that of the META region.

The vast majority of survey respondents in the META region (94,5%) said that they understand what the term “generative artificial intelligence” means, and for many employees this knowledge is no longer just theoretical: AI tools have become part of their every workday. Overall, 81,7% of respondents use AI tools for work: most often – to write or edit texts (63,2%) and work e-mails (51,5%), to create images or videos with the help of neural networks (45,2%), and for data analytics (50,1%).

The survey uncovered a serious gap in employee preparedness for AI risks. A third (33%) of professionals reported receiving no AI-related training. Among those who had courses, 48% said the focus was on how to effectively use AI tools and create prompts; while only 38% received guidance on the cybersecurity aspect of AI use.

While AI tools, which help automate everyday tasks, are becoming ubiquitous in many organisations, they often remain part of ‘shadow IT’, when employees use them without corporate guidance. 72,4% of respondents said generative artificial intelligence tools are permitted at their work, 21,3% acknowledged these tools are not allowed, while 6,3% were unsure.

To make employee use of AI more clear and secure, organisations should implement a company-wide policy regarding this aspect. This policy can prohibit AI use in specific functions and for certain types of data, regulate which AI tools are provided to employees, and allow only tools from the approved list. The policy should be formally documented, and employees should receive proper training. After setting a list of hygiene measures and restrictions, companies should monitor AI usage, identify popular services, and use this information to plan future actions and refine their security measures.

“For successful AI implementation, companies should avoid the extremes of a total ban as well as a free-for-all. Instead, the most effective strategy is a tiered access model, where the level of AI use is calibrated to the data sensitivity of each department. Backed by comprehensive training on cybersecurity aspects of AI, this balanced approach fosters innovation and efficiency while rigorously upholding security standards,” says Chris Norton, General Manager for Sub-Saharan Africa at Kaspersky.

To secure corporate AI use Kaspersky recommends organisations to:

  • Train employees on responsible AI usage. Courses on AI security from Kaspersky Automated Security Awareness Platform can help with adding specialised training to companies’ educational programmes.
  • Provide IT specialists with relevant knowledge on exploitation techniques and practical defence strategies. The ‘Large Language Models Security’ training, part of the Kaspersky Cybersecurity Training portfolio, can enhance both the professional development and the overall cybersecurity of an organisation.
  • Ensure all employees have a cybersecurity solution installed on all their work and personal devices used to access business data. Kaspersky Next products protect against a range of threats including phishing or installing a fake AI tool, particularly given the growing trend of scammers embedding infostealers in deceptive AI applications.
  • Conduct regular surveys to monitor how frequently AI is being used and for which tasks. Using this information, assess both the benefits and risks of AI use to adjust company policy.
  • Use a specialised AI proxy that cleans queries on-the-fly by removing specific types of sensitive data (such as names or customer IDs), and uses role-based access control to block inappropriate use cases.
  • Create a full-fledged policy that addresses the spectrum of relevant risks. Kaspersky’s guidelines for securely implementing AI systems can be of help.

*The survey was conducted by Toluna research agency at the request of Kaspersky in 2025. The study sample included 2800 online interviews with employees and business owners using computers for work in seven countries: Türkiye, South Africa, Kenya, Pakistan, Egypt, Saudi Arabia, and the UAE.

Per Kind Favour of APO

Africa Fact: Ethiopia has 11 underground mediaeval churches built by being carved out of the ground. In the twelfth and thirteenth centuries AD, Roha became the new capital of the Ethiopians. Conceived as a New Jerusalem by its founder, Emperor Lalibela (c.1150-1230), it contains 11 churches, all carved out of the rock of the mountains by hammer and chisel. All of the temples were carved to a depth of 11 metres or so below ground level. The largest is the House of the Redeemer, a staggering 33.7 metres long, 23.7 metres wide and 11.5 metres deep.

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Reader Interactions

Comments

  1. The Shield Toronto

    7 September 2026 at 10:51 pm

    Why’d the blonde math major only apply to colleges in South Africa? She wanted to attend a party school where she couldn’t fail at integrating.

  2. Lord Theus

    28 August 2026 at 3:36 pm

    Diary of an Englishman after he moves to South Africa….

    **August 1**: Just got transferred with work from London, UK to our new home in Phalaborwa, Limpopo, South Africa. Now this is a town that knows how to live! Beautiful, sunny days and warm, balmy evenings. I watched the sunset from a deckchair by our pool yesterday. It was beautiful. I’ve finally found my new home. I love it here.

    **September 1:** Really heating up now. It got to 31 today. No problem though. Living in air-conditioned home, driving air-conditioned car. What a pleasure to see the sun every day like this. I’m turning into a sun-worshipper – no blasted rain like back in London! Had the back yard landscaped with tropical plants today. Lots of palms and rocks. No more mowing lawns for me! Another scorcher today, but I love it here. It’s Paradise !

    **October 1:** The temperature hasn’t been below 35 all week. How do people get used to this kind of heat? At least today it’s windy though. Keeps the flies off a bit. Acclimatizing is taking longer than we expected. Fell asleep by the pool yesterday. Got third degree burns over 60% of my body. Missed three days off work. What a dumb thing to do. Got to respect the old sun in a climate like this!

    **October 25:** This wind is a bastard. It feels like a giant fucking blow dryer. And it’s hot as hell! The home air conditioner is on the blink and the repair man charged R200 just to drive over and tell me he needs to order parts from @#$# Johannesburg. The wife & the kids are complaining.

    **October 30:** The temperature’s up around 40 and the parts still haven’t arrived for the fucking air conditioner. House is an oven so we’ve all been sleeping outside by the pool for 3 nights now. Bleeding R4 million house and we can’t even go inside. Why the hell did I ever come here?

    **November 4:** Finally got the fucking air-conditioner fixed. It cost R1,500 and gets the temperature down to around 35 degrees. Stupid repairman. Fucking thief. If one more smart bastard says ‘Hot enough for you today?’ I’m going to fucking throttle him. Fucking heat! By the time I get to work, the car radiator is boiling over, my fucking clothes are soaking fucking wet and I smell like baked cat. Fucking place is the end of the Earth.

    **November 9:** Tried to run some errands after work, wore shorts, and sat on the black leather upholstery in my car. I thought my fucking backside was on fire. I lost 2 layers of flesh, all the hair on the backs of my legs and off my fucking behind. Now the car smells like burnt hair, fried bum and baked cat. The Weather report might as well be a fucking recording – hot and sunny. Hot and sunny, Hot and fucking sunny. It’s been too hot to do anything for 2 bleeding months and the weatherman says it might really warm up next week. Fuck!!

    **November 15:** Doesn’t it ever rain in this darn place? Water restrictions will be next, so my R5,000 worth of palms might just dry up and blow into the fucking pool. The only things that thrive in this hell-hole are the fucking flies. You don’t dare open your mouth for fear of swallowing half a dozen of the little buzzards!

    **November 20:** Welcome to HELL! It got to 45 degrees today. Now the air conditioner is gone in my car. The repair man came to fix it and said, ‘Hot enough for you today?’ I wanted to shove the car up his backside. Anyway, had to spend the R2,500 of the mortgage payment to bail me out of jail for assaulting the stupid fool. Fucking PHALABORWA! What kind of sick, demented idiot would want to live here!

    **December 1:** WHAT!!!! The FIRST day of Summer!!!!

    You are fucking kidding me, right?

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