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AI in Contact Centres: Enhancing Human Interaction with Technology

Hans Zachar, Chief Technology and Information Officer, Nutun There’s no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will …

Mr. Waxed Expands Capabilities with Acquisition of Epson SureColor SC-F9400 Sublimation Printer

Johannesburg, South Africa – July 19, 2024 – Waxed Branding, a leading corporate branding company with 15 years of industry…

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  1. My view is different. Public Relations are a key component of any operation in this day of instant communications and rightly inquisitive citizens. – Alvin Adams

  2. “Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.” ~ Oscar Auliq-Ice, Happy Customers

  3. It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you\’ll do things differently. Some are born great, some achieve greatness, and some hire Public Relations officers. – Daniel J. Boorstin