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How South Africa Is Unlocking Better Customer Experience for Businesses

2024 was a super cycle of elections with 64 countries holding elections, representing half the world’s populations. In many markets, businesses now need to contend with new governments and changes in regulatory policy, which in many ways are geared towards protecting consumers and fulfilling election promises. For those customer services business leaders who were grappling …

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3 Latest Letters to the Editor:

  • Thoughts on Lotto Winner News

    Dear Editor This is fantastic news for the community of Gqeberha. It is always heartwarming to hear about such life-changing positive outcomes for everyday people. Congratulations to the lucky winner! Regards Buhle Ngcobo In Response to/From: R8.5 Million Lotto Winner Claims Prize in Gqeberha

  • Inquiry Regarding SASSA Card Replacement

    Dear Editor I am a social grant recipient and need guidance on swapping my SASSA Gold Card for the Postbank Black Card. Please assist. Regards Buhle Ngcobo In Response to/From: Minister Tolashe assures smooth transition to Postbank Black Cards for grant beneficiaries Swapping your SASSA Gold Card for the new Postbank Black Card is a…

  • Congratulations to the Lotto Winner

    Dear Editor Dear Editor, I was thrilled to hear about the R8.5 million Lotto win for the community of Gqeberha. Such life-changing news brings hope and excitement to everyone in the area. I congratulate the winner and wish them all the best with their prize. May this bring positive change to their life and the…

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  1. “Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more.” ~ Oscar Auliq-Ice, Happy Customers

  3. “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams