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My Prepaid Water Meter Shows ‘CLOSE” – What Now?

There are batteries in the WMD (Water Management Device – prepaid water meter) that do run down after a number of years – most people get 8-10 years if the valves are not opened and closed too often (by running out of water) or topped up daily. Here are some reasons why you could be …

There are batteries in the WMD (Water Management Device – prepaid water meter) that do run down after a number of years – most people get 8-10 years if the valves are not opened and closed too often (by running out of water) or topped up daily.

Here are some reasons why you could be seeing CLOSED:

  • Depleted Credit: The most common reason is that you have run out of water credit.
  • Tamper Mode: The WMD may be in tamper mode, which will be shown on the UIU by displaying 0L and/or no water droplet visible on the screen.
  • Communication Error: There might be a communication issue between the UIU and the WMD *
  • Valve Closed Manually: Check if the ball valve on the meter box is closed.
  • Water Interruptions: There may be water interruptions in your area.
  • Keypad Not Communicating: Try moving closer to the unit, check the state of battery level. **

* You can try resetting the UIU first by pressing #981# on the keypad, which should display “default”.

THEN Re-pair the UIU: After resetting, you can re-pair the UIU by entering #999# followed by the serial number on your water meter (the same number you use to purchase water with OR engraved near the base), and pressing ### after entry.

** The white keypads have a non user replaceable battery in them and have now been replaced with the BLACK Keypads which have user replaceable batteries – https://stratlec.co.za/shop/prepaid-water-meter-user-interface-unit-uiu-keypad-with-user-replaceable-batteries/

Replacement Amanzi Water Meter: https://stratlec.co.za/shop/us-pp-prepaid-water-meter/

Water Meter from the Field showing CLOSE. Photo: Straton Prepaid

Video: My Prepaid Water Meter Shows ‘CLOSE” – What Now?

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