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Postbank Black Cards Transition for Grant Beneficiaries

Dear Editor

I would like to inquire about the most recent updates and assistance available for grant beneficiaries transitioning to the new Postbank Black Cards. My elderly mother is currently using the old SASSA Gold Card, and I want to ensure we navigate the switch smoothly before the deadline. Thank you for your help.

Regards

Patience Sithole

In Response to/From: Minister Tolashe assures smooth transition to Postbank Black Cards for grant beneficiaries

Table of Contents

Editor:

Postbank has urged all remaining grant beneficiaries to replace their gold cards with the new Postbank Black Card to avoid payment disruptions or access issues at ATMs and retail points.

KEY DETAILS & HOW TO SWITCH

Cost: The card replacement process is completely free of charge.

Required Documentation: You only need to present a valid South African Identity Document (Smart ID Card or green barcoded ID) or an official Temporary ID Certificate. No lengthy application forms are required.

Balance & Funds: Any remaining funds or grant balances linked to your Gold Card automatically transfer to your new Black Card—no money is lost.

Cross-Province Switching: Cards can be issued at replacement sites in any province, regardless of where your grant was originally approved.

ASSISTANCE & COLLECTION POINTS

Retailer Service Sites: Postbank has set up replacement points at major national retail partner outlets, including Shoprite, Checkers, Usave, Pick ‘n Pay, Boxer, and SPAR.

Locating Nearby Sites: You can dial the USSD code *120*355# from your mobile phone to view active card replacement points nearby.

Postbank Support: For payment issues, missing funds, PIN resets, or card replacement queries, visit a designated Postbank site or contact the Postbank Call Centre at 0800 5354 55. Postbank advises visiting their sites directly rather than SASSA offices for card-related issues.

SECURITY WARNING & FRAUD PREVENTION

Genuine cards display official Postbank branding.

Postbank officials will never ask for your PIN or One-Time Passwords (OTPs), nor charge a fee for the replacement.

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