R10.1 MIllion Fine for Cartrack

The National Consumer Tribunal (Tribunal) has confirmed a settlement agreement entered into between the National Consumer Commission (NCC) and Cartrack (Pty) Ltd (Cartrack).

The NCC referred the matter to the Tribunal on 2 March 2026, and after consideration, the Tribunal confirmed the settlement agreement on 25 March 2026, making it a consent order in terms of Section 74(1) of the Consumer Protection Act (CPA).

In terms of the settlement, Cartrack has agreed to the following:

1. Pay an administrative fine of R5 000 000 (Five Million Rands);
2. Refund a total sum of R5 101 225 (Five Million, One Hundred and One Thousand, Two Hundred and Twenty-Five Rands) to consumers;
3. Cancel affected contracts without charging a cancellation fee; and
4. Amend their terms and conditions to ensure consistency with the provisions of the CPA.

Over a period of time, the NCC had received complaints from 210 (Two Hundred and Ten) consumers complaining that Cartrack failed to provide remedies to consumers. The NCC investigated the complaints lodged by the consumers and found that the terms and conditions of the sale agreements were inconsistent with the CPA on some complaints.

Cartrack agreed to settle 167 (One Hundred and Sixty-Seven) complaints without admission of liability and to avoid lengthy legal proceedings, whilst on the balance of the complaints the NCC could not establish a contravention. Cartrack also agreed to enhance their Terms and Conditions to remove any potential vagueness.

In welcoming the consent order as granted by the Tribunal, Acting Commissioner, Mr. Hardin Ratshisusu, said, “This settlement concludes a lengthy investigation on complaints involving Cartrack. Consumers that were affected by the conduct will, through this settlement, receive redress. The NCC further welcomes Cartrack’s commitment to amend their terms and conditions to ensure compliance with the CPA and acknowledges Cartrack’s full co-operation.”