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South Africans Aren’t Giving Up on Car Ownership. They’re Just Buying Differently

Location: Business
  • TransUnion's Q2 2026 Mobility Insights Report reveals new passenger vehicle sales grew 15.8% year-on-year, the strongest annual growth in three quarters.
  • Used-to-New Ratio declines from 3.2 to 2.7 year-on-year, reinforcing the shift towards new vehicles
  • Vehicle purchase intent declined from 22% to 19%, as households became more cautious amid rising affordability pressures.

Despite continued fuel price pressure, rising living costs and ongoing strain on household finances, South Africans continue to prioritise vehicle ownership. According to TransUnion's Q2 2026 Mobility Insights Report, new passenger vehicle sales increased 15.8% year-on-year during the quarter, marking the strongest annual growth recorded in the past three quarters despite challenging economic conditions.

Beneath this growth, however, a significant shift is underway. Consumers are showing renewed interest in used vehicles and more affordable options as affordability becomes a more important consideration. The changing dynamics are reflected in vehicle registration patterns.

The used-to-new ratio declined from 3.2 in Q2 2025 to 2.7 in Q2 2026, indicating that new vehicles gained market share over the past year. While the ratio increased from 2.3 in Q1, the year-on-year movement confirms that the broader shift towards new vehicles remains intact.

"One of the most encouraging findings from this quarter's report is that South Africans have not stepped away from vehicle ownership despite a more challenging economic backdrop," says Ayesha Hatea, director of research and consulting at TransUnion Africa.

"What we are seeing instead is a more pragmatic consumer. Mobility remains essential, but consumers are carefully weighing affordability, financing costs, fuel efficiency and long-term ownership expenses before making purchasing decisions."

As consumers increasingly turn to used vehicles, alternative financing structures, rental models and digital purchasing journeys, the industry's risk profile is evolving alongside these opportunities. Fraud is no longer confined to traditional vehicle-finance applications. Businesses face growing exposure to identity fraud, synthetic identities, document manipulation, income misrepresentation, ownership fraud and payment fraud across multiple points of the automotive ecosystem.

Affordability Reshapes the Market

One of the clearest indicators of changing consumer priorities is the rapid rise of Chinese automotive brands. These brands now account for more than one in every five (22.4%) passenger and light commercial vehicles sold in South Africa, highlighting the growing importance of affordability, technology and overall value in purchasing decisions.

"Affordability has become one of the defining themes of South Africa's mobility market," says Hatea. "Consumers are increasingly looking for the best overall value proposition rather than simply the lowest price. Brands that combine affordability, quality, technology and lower running costs are proving particularly attractive in the current environment."

Consumers Remain Engaged but More Cautious

Data from TransUnion's Q2 2026 Consumer Pulse Survey points to a more measured outlook among households.

The proportion of consumers intending to purchase a vehicle within the next three months declined from 22% in Q1 to 19% in Q2. The decline was most pronounced among lower- and middle-income households, while purchase intent among higher-income households increased from 24% to 27%.

Importantly, this moderation should not be interpreted as weakening demand. Rather, it suggests consumers are becoming more deliberate as affordability pressures intensify.

The continued strength in vehicle sales indicates that vehicle ownership remains a priority for many South Africans. However, consumers are increasingly focused on achieving the right balance between affordability, reliability and long-term value.

Hybrid Vehicles Gain Momentum

The same practical mindset is shaping attitudes towards vehicle technology. While internal combustion engine vehicles continue to dominate the market, hybrid vehicles have emerged as the preferred route to electrification. According to the report, 45% of consumers now consider hybrid vehicles when evaluating their next purchase, making them the most attractive electrified vehicle option in South Africa.

Rising fuel costs, concerns around charging infrastructure and growing awareness of operating expenses are encouraging consumers to seek greater efficiency without compromising convenience.

"South Africa's mobility transition is likely to follow a distinctly local path. Consumers want lower running costs and greater efficiency, but practicality remains paramount. Hybrid technology offers a compelling middle ground between affordability, convenience and sustainability.”

"As automotive customer journeys become increasingly digital, businesses need to connect identity, device, behavioural and financial intelligence to distinguish legitimate customers from higher-risk activity without adding friction to the customer experience," adds Hatea.

Value Will Define the Next Phase of Growth

Despite a more challenging outlook for households and businesses, the report suggests the underlying fundamentals supporting vehicle demand remain intact.

For OEMs, dealers, financiers and insurers, future growth opportunities will increasingly depend on their ability to meet consumer expectations around affordability, convenience and efficiency. Organisations that can help consumers navigate a constrained economic environment through competitive pricing, flexible financing solutions and lower-cost mobility options will be better positioned to respond to demand.

Growth, however, must be supported by intelligent risk management. Traditional verification approaches are increasingly being complemented by layered fraud prevention capabilities that connect identity, device, behavioural, financial and regulatory signals. This helps organisations identify higher-risk activity earlier while reducing friction for legitimate customers.

"The South African vehicle market continues to demonstrate resilience, but success in the next phase of growth will depend on understanding a more selective and value-driven consumer," concludes Hatea. “The ability to deliver affordability, efficiency, trust and long-term value will increasingly determine which brands and businesses succeed in the market.”

Read moreSouth Africans Aren’t Giving Up on Car Ownership. They’re Just Buying Differently

NSBC AFRICA AND TRANSUNION AFRICA LAUNCHES ACCESS TO FINANCE™ TO HELP SMEs ACCESS RELEVANT FUNDING OPPORTUNITIES

Location: Business

National Small Business Chamber (NSBC) Africa and TransUnion Africa today officially launched Access to Finance™, a national Small Medium Enterprise (SME) funding initiative created and powered by NSBC Africa to help South African SMEs better understand their funding requirements and connect qualifying businesses with participating funders aligned to their funding needs.

Mike Anderson, Founder & CEO of NSBC Africa launched Access to Finance™ at the opening of The Business Show: Africa 2026 at the Sandton Convention Centre in Johannesburg, where thousands of entrepreneurs, business owners, executives, funders, leading brands and business decision makers are gathering for two days of business growth and opportunity.

Access to Finance™ forms part of NSBC Africa’s broader national business growth ecosystem and its longstanding mission to help entrepreneurs and SMEs access the opportunities, resources, funding and connections they need to build sustainable and successful businesses.

At its core, the initiative seeks to address one of the most persistent challenges facing South African entrepreneurs and growing businesses: accessing the right finance, at the right stage, from the right funding provider. For many SMEs, the funding landscape can be complex and difficult to navigate. Businesses may not know whether they are funding-ready, what type of finance best suits their needs or which funding providers are most relevant to their circumstances.

FUNDING. FAST. SIMPLE.

Through a structured digital journey, Access to Finance™ helps SMEs better understand their funding requirements and, where qualifying criteria are met, connects them with participating funders whose solutions are aligned to their business and funding needs. The goal is to create a simpler pathway to business finance, while supporting greater participation by qualified SMEs within the broader finance ecosystem.

Rather than simply providing businesses with a list of funders, Access to Finance™ is designed to improve alignment between SME funding needs and appropriate funding opportunities, helping entrepreneurs take a more informed and targeted approach to accessing finance.

TransUnion is the exclusive Credit Bureau Partner to Access to Finance™, working alongside NSBC Africa in support of the shared vision of strengthening SME participation within South Africa’s finance ecosystem.

CREATING GREATER VISIBILITY AND CONNECTIVITY

A central part of the Access to Finance™ vision is improving the connection between South African SMEs and the organisations that finance business growth. By helping businesses better understand their readiness for finance, before engaging participating funders, the initiative aims to create a more efficient journey for both SMEs and funding providers.

Speaking at the official opening of The Business Show: Africa and the launch of Access to Finance™, Lee Naik, CEO & Regional President of TransUnion Africa, addressed the importance of strengthening the environment in which South African SMEs can better understand their financial position, become more visible within the finance ecosystem and connect with appropriate opportunities for growth.

“Small businesses are one of South Africa’s most important engines of growth and job creation, yet too many still struggle to access the funding they need to start, sustain and scale their operations.  At TransUnion Africa, we see data visibility and access to information as powerful enablers of financial inclusion and business growth.  By helping businesses establish a stronger, more transparent financial profiles, we can support lenders in making more informed decisions and expand access to credit for viable enterprises,” says Naik.

A NEW ERA OF ACCESS TO FINANCE

According to Anderson, improving the connection between SMEs and appropriate finance has the potential to unlock significant business growth.  “South Africa does not lack entrepreneurial ambition. What many businesses lack is a simpler, more effective way to navigate the funding landscape and connect with the right finance opportunities.

Access to Finance™ has been created to help change that. We want to make the journey smarter, simpler and more connected, helping funding-ready SMEs get closer to the finance they need to grow. When more viable businesses can access appropriate funding, they can invest, expand, create jobs and build stronger, more sustainable businesses. That is the bigger vision behind Access to Finance™.”

CREATED AND POWERED BY NSBC AFRICA

Access to Finance™ is created and powered by NSBC Africa, a non-profit organisation that has championed entrepreneurship and SME growth for more than 18 years. Through its national ecosystem of initiatives, platforms, partnerships and events, NSBC Africa works to connect entrepreneurs and small businesses with the opportunities, knowledge, solutions, funding and connections they need to build sustainable and successful businesses.

Adds Naik, “We are proud to partner with NSBC Africa on Access to Finance™ and see this as an important platform for connecting entrepreneurs with funding opportunities and help them realise their growth potential.”

The initiative represents an important next step in that mission, bringing together NSBC Africa’s SME ecosystem, technology, partnerships and funding relationships to create a smarter and more connected pathway between entrepreneurs seeking finance and participating funding providers.

The vision is clear: help more SMEs become finance-ready, connect with relevant funding opportunities and take the meaningful steps towards sustainable business growth.

Read moreNSBC AFRICA AND TRANSUNION AFRICA LAUNCHES ACCESS TO FINANCE™ TO HELP SMEs ACCESS RELEVANT FUNDING OPPORTUNITIES

Monyepao’s Dismissal Provides No Answers Regarding R2 Billion Loss

Location: News

The Freedom Front Plus (VF Plus) is left with more questions than answers after the release of the progress report on the disciplinary process against the Ekurhuleni Metro’s former Chief Information Officer, Moloko Monyepao. The process, which began more than a year ago following serious allegations regarding the mismanagement of information and communication technology (ICT), […]

The post Monyepao’s dismissal provides no answers regarding R2 billion loss appeared first on Freedom Front Plus.

Read moreMonyepao’s Dismissal Provides No Answers Regarding R2 Billion Loss

TransUnion Appoints Yolande Chirwa as Chief Human Resources Officer for Africa

Location: Business

TransUnion, a global information and insights company, announces the appointment of Yolande Chirwa as Chief Human Resources Officer (CHRO) and Vice President for its Africa operations which include both TransUnion Africa and its Global Capability Centre (GCC) in Africa. In her new role, she will lead TransUnion’s human capital strategy across the region, focusing on strengthening organisational capability, advancing talent development and fostering a high-performance, inclusive culture aligned with the company’s long-term growth ambitions.

Yolande joins TransUnion with more than 20 years of pan-African leadership experience across regulated, high-growth and transformation-driven environments. She most recently served as Vice President and Head of HR Africa at Cipla Pharmaceuticals, where she led the people strategy across multiple markets, driving organisational transformation, strengthening succession planning and regional integration initiatives.

Her previous leadership roles at BetKing, AB InBev and SABMiller Africa saw her play a pivotal role in shaping workforce strategies, building talent pipelines and supporting business expansion, including greenfield operations and market entry initiatives. Known for her ability to align people strategies with broader business priorities, she has helped organisations achieve ‘Top Employer’ and ‘Great Place to Work’ certifications.

“Yolande’s appointment comes at an important time as we continue to strengthen our organisation to deliver on our vision for Africa,” said Lee Naik, regional president and chief executive officer of TransUnion Africa.

“Her deep experience across diverse markets, combined with her proven ability to translate strategy into measurable outcomes, will be instrumental as we scale our talent, capabilities and culture across both our Africa operations and Global Capability Centre. As we expand access to information and unlock greater economic opportunity, our people remain at the heart of our success and central to delivering on our commitment.”

“We are excited to welcome Yolande to TransUnion. Her proven track record of building high-performing teams and leading transformation across Africa will be invaluable as we continue to grow our talent and capabilities across both GCCA and TransUnion Africa. I look forward to partnering with her to further strengthen our people-first culture,” said Shobana Maikoo, Head of Global Capability Centre Africa.

“I am honoured to join TransUnion at such a pivotal time in its journey across Africa,” said Yolande Chirwa. “TransUnion’s purpose of expanding access to information and insights to create economic opportunity resonates deeply with me. I look forward to partnering with our leadership teams to strengthen organisational capability, grow and develop our talent, and continue to build an inclusive, high-performance culture that enables our people and our business to thrive. Together, we will continue to position TransUnion as an employer of choice and a catalyst for sustainable growth across the region.”

Yolande will prioritise enabling effective change and transformation leadership across the business, ensuring teams are equipped to navigate an evolving and increasing digital landscape. In addition, Yolande will focus on optimising total rewards and the employee value proposition to attract and retain top talent, while elevating the HR function as a strategic business partner, leveraging data-driven insights to align people strategy with commercial objectives. Through this, she will play a critical role in building a resilient, agile and future-ready workforce positioned to support TransUnion Africa’s next phase of growth.

Yolande holds a Master’s degree in Organisational Development and Leadership and is widely regarded for her strategic, empathetic and commercially astute approach to leadership.

Read moreTransUnion Appoints Yolande Chirwa as Chief Human Resources Officer for Africa

South Africans Under Strain as Inflation Persists

Location: Business
  • 79% of South Africans ranked inflation among their top three household financial concerns, up from 74% a year ago
  • Financial optimism fell to 66% from 71% in Q2 2025, while 39% expect to miss at least one current bill or loan repayment
  • 92% view access to credit as important, but only 36% plan to apply for new credit or refinance, while 45% abandoned applications

South African consumers are facing sustained financial strain, with nearly four in ten (39%) expecting to miss at least one bill or loan repayment, according to TransUnion’s Q2 2026 Consumer Pulse Study (CPS). Persistently high inflation continues to reshape how households spend, borrow and save, driving more cautious financial behaviour and softer optimism.

The findings point to a consumer environment marked less by recovery and more by ongoing adjustment. While many households remain financially active, their ability to absorb additional pressure is narrowing, with affordability constraints increasingly shaping everyday decisions.

“Consumers are still managing, but the margin for error is shrinking,” said Ayesha Hatea, director of research and consulting at TransUnion South Africa. “Even modest increases in essential costs are forcing difficult trade-offs, which is reflected in lower confidence and more cautious credit behaviour.”

Financial Pressure Persists as Optimism Declines

Household finances remain under pressure, with mixed signals pointing to continued strain. In Q2 2026, 43% of South Africans said their household finances were better than planned, down slightly from 44% in Q2 2025. At the same time, 40% said their finances were worse than planned, pointing to persistent pressure rather than a clear recovery trend.

Forward-looking sentiment softened more noticeably. Financial optimism declined to 66%, down from 71% in Q2 2025, while pessimism increased to 19% from 15%. Income expectations also weakened, with 70% of consumers expecting their household income to increase over the next 12 months, compared to 75% a year ago.

A key driver of this shift is the widening gap between income growth and rising living costs. Only 37% of consumers believed their income was keeping up with inflation, while 41% disagreed. Inflation for everyday goods, including groceries and fuel, remained the dominant household concern, ranking among the top three worries for 79% of respondents.

This imbalance is increasingly affecting liquidity, which underscores the extent to which cost pressure continues to affect monthly cash flow and raise the risk of missed payments.

“Inflation remains the single biggest pressure point for households. Even where incomes are rising, essential costs quickly absorb that relief. This makes budgeting discipline and financial awareness more important, because households need to know where they can adjust when pressure rises,” said Hatea.

Households Cut Discretionary Spend to Stay Afloat

In response, South Africans are making practical adjustments to their household budgets. More than half of consumers (53%) said they had cut back on discretionary spending such as dining out, travel, and entertainment over the past three months. A further 28% cancelled subscriptions or memberships, while 24% cancelled or reduced digital services such as wireless, cable TV, or internet.

Debt and savings behaviour also reflect caution. Around 32% of consumers said they had paid down debt faster, 27% saved more in an emergency fund or stokvel, and 20% saved more for retirement. At the same time, 14% cut back on retirement savings, 14% increased their use of available credit, and 13% used their retirement savings, signalling that financial resilience is uneven and for some, deteriorating.

Looking ahead, consumers expect essential categories to remain under pressure. Over the next three months, 37% expect their spending on bills and loans to increase, while 33% expect higher spending on medical care and services. Around 36% expect to increase contributions to retirement funds or investments, although 16% expect to decrease spending in that category.

“These findings show how carefully households are trying to manage trade-offs. Some consumers are still building buffers and paying down debt, while others are drawing on savings or credit to get through the month. That is why the broader picture is one of sustained financial adjustment rather than simple improvement,” said Hatea.

Consumers Want Credit but Few Are Willing to Apply

Credit remains a critical financial tool, but engagement is becoming more selective. The study found that 92% of South Africans view access to credit and lending products as important to achieving their financial goals, unchanged from a year ago. Perceptions of access improved, with 45% believing they have sufficient access to credit, up from 38% in Q2 2025. Around half (50%) of consumers believe they would be approved if they applied.

However, this confidence is not translating into increased demand. Only 36% plan to apply for new credit or refinance existing credit in the next 12 months, broadly unchanged year-over-year (YoY). Among those who considered applying for credit or refinancing, 45% ultimately abandoned their plans.

Cost remains the largest barrier, cited by 30% of consumers who abandoned applications. Credit history was cited by 23%, while 22% pointed to income or employment status. This suggests that while consumers still recognise the importance of credit, many remain cautious about taking on new commitments.

“Credit demand has not disappeared, but consumers are becoming more selective about the obligations they take on. For many households, access is not only about whether credit is available. It is also about whether the cost, repayment terms and approval process feel manageable,” said Hatea.

Where consumers do plan to apply, demand is shifting toward shorter-term and more flexible products. Among those planning new credit or refinancing activity, 34% intend to apply for a new personal loan, up from the previous quarter, while 29% plan to apply for a new credit card. A further 27% plan to use buy now, pay later services.

Fraud Exposure Rising as Digital Use Expands

Digital channels are also playing an increasingly important role in financial participation. Of the 30% who said they used digital banking services, around 46% reported using a digital bank, 56% used buy now, pay later services, and 23% engaged with digital or FinTech providers. This points to continued demand for speed and convenience, alongside the need for clear, responsible credit information.

As digital financial activity grows, identity protection remains an important concern. Around 56% of consumers reported being targeted by online, email, phone call, or text message fraud attempts in the past three months.

Among those targeted, the most common schemes were vishing (34%), smishing (33%), and phishing (31%). The study also found that 26% of consumers had been notified in the past three months that details about their identity or online accounts had been compromised in a data breach.

Consumers are taking some protective steps. In the past 60 days, 53% changed passwords because of cybersecurity concerns, 37% checked their credit reports, and 12% purchased internet security, anti-virus, or anti-malware protection. Yet uncertainty remains a barrier. Among consumers who took no action despite cybersecurity concerns, 56% said they were overwhelmed by what to do.

“As digital financial participation increases, security becomes a core part of financial confidence. Consumers need clear, practical guidance on how to protect their information and respond effectively when risks arise,” said Hatea.

Consumers Seek Control Amid Ongoing Financial Strain

Despite ongoing challenges, South African consumers remain financially engaged and active. Around 34% monitor their credit reports monthly, 13% weekly, and 6% daily. More than half (52%) believe their credit score would improve if businesses used information not found on standard credit reports, such as rental payments, short-term loan history, and buy now, pay later loans.

This reflects a broader shift toward financial visibility, as consumers look for tools and information to better manage their financial position in an uncertain environment.

The Q2 2026 Consumer Pulse Study highlights a market that is resilient but increasingly constrained. Households are adjusting spending, managing debt carefully, and seeking greater control, but persistent cost pressures are testing their capacity to absorb shocks.

“Consumers are doing their best to stay in control in a difficult environment,” Hatea concluded. “For lenders and financial service providers, the opportunity lies in supporting that effort, through transparent pricing, responsible access to credit, and tools that help consumers anticipate and manage financial stress before it escalates.”.

Consumers can get their free annual credit report from TransUnion here.

Read moreSouth Africans Under Strain as Inflation Persists

ICT Handover in Saldanha Bay

Location: News

On Tuesday, Deputy Executive Mayor Thyrone Williams and Member of the Mayoral Committee (MMC) Ricardo van der Merwe represented the GOOD party at a special municipal function held in the Council Chambers, alongside Executive Mayor Ald Marius Koen.

The post GOOD PARTY CHAMPIONS YOUTH DEVELOPMENT THROUGH ICT HANDOVER IN SALDANHA BAY COALITION appeared first on For Good.

Read moreICT Handover in Saldanha Bay

South Africa Had the Highest Rate of Suspected Digital Fraud Among African Countries Analysed

Location: Business
  • Among South Africans who said they lost money to digital fraud, one-third (33%) reported the losses were from third-party scams on legitimate ecommerce sites
  • The highest rate of suspected digital fraud in the consumer lifecycle from South Africa occurred at account login in 2025
  • Among sectors analysed, attempted transactions from South Africa with government departments were the most at risk of suspected digital fraud last year

South Africa had the highest rate of suspected digital fraud[1] among African countries analysed, with 3.0% of transactions involving consumers in South Africa being suspected of digital fraud during 2025 – slightly below the global average of 3.8%.

In 2025, the median reported fraud loss among South African consumers who said that they had lost funds to digital fraud (email, online, phone call and text messages) in the previous year, was R11,055 – the second highest in Africa, after Kenya, and well below the global median of R27,879.[2]

These are among the findings in the TransUnion H1 2026 Update: Top Fraud Trends report, which shows that South Africa’s digital fraud landscape has become more complex, with generative AI likely accelerating the scale and sophistication of criminal activity. This has enabled fraudsters to target both consumers and businesses with greater precision and speed.

South African consumers are increasingly facing co-ordinated, identity-driven and cross-channel attacks similar to those seen in mature digital economies. As a result, digital fraud has shifted deeper into the consumer journey: one third (33%) of South African consumers who said they lost money from digital fraud in the last year reported those losses stemmed from third-party seller scams on legitimate ecommerce platforms. This indicates that losses are not occurring because consumers transacted in a suspect or unsafe environment – but because fraudsters successfully embedded themselves into environments that appeared credible, familiar and trusted.

“This signals a market where criminals are exploiting established trust, active accounts and verified digital relationships, and is a clear break from global fraud patterns typically dominated by phishing and vishing – fraudulent phone calls or voice messages designed to deceive consumers into sharing sensitive information or sending money,” said Amritha Reddy, senior director of fraud product management TransUnion Africa. “In South Africa, fraudsters succeed where trust is already established, particularly inside mainstream digital platforms where consumers reasonably expect safety and legitimacy.”

“Criminals are weaponising both consumer trust and emerging technologies,” said Reddy. “As GenAI accelerates the sophistication and scale of criminal operations, the threat landscape is evolving faster than ever for consumers and businesses. Addressing this requires a new generation of identity centric defences that combine advanced analytics, adaptive authentication and multilayered digital fraud detection. Organisations must match fraudsters’ technological innovation to stay ahead of rapidly changing schemes.”

Chart 1: Most Prominent Cause of Fraud Loss

Percentage reporting losing money to these schemes among South Africans who said they lost funds from digital fraud in the last year.

Type of Fraud Percentage of Consumers Reporting Losing Money to Fraud Type Among Those Who Said They Lost Money to Fraud in the Last Year
Third-party seller scams on legitimate ecommerce sites

33%
Social engineering

26%
Account takeover

24%
Stolen credit card or fraudulent charges

24%
Money mule

23%
Identity theft

22%
Phishing (fraudulent emails, websites, social posts, QR codes, etc. meant to steal personal information)

21%
Smishing (fraudulent text messages meant to steal personal information)

19%
Vishing (fraudulent phone calls or voice messages meant to steal personal information)

16%
Unemployment benefits

15%

Source:  TransUnion consumer survey

Most Fraud Attempts Occur at Account Login

The suspected digital fraud rate for attempted transactions where the consumer was in South Africa declined from 4.3% in 2024 to 3.0% in 2025, a trend also observed globally. Nevertheless, this decrease does not necessarily indicate reduced criminal activity; rather, it may reflect a shift toward AI-enabled tactics designed to maximise return on investment.

South Africa is one of the few markets where the highest rate of suspected digital fraud attempts* happen at account login, with 3.0.% of account login attempts being flagged as potentially fraudulent, compared to 2.4% at account creation and 0.7% of financial transactions. This trend suggests that attackers are increasingly trying to compromise existing accounts, in contrast to other countries globally where new account creation is a key focus for fraudsters.

“This inversion tells a powerful story that criminals in South Africa are now targeting access using compromised credentials, SIM-swap-enabled entry and social engineering to take over existing accounts,” said Reddy. “This means that vendors and financial institutions need to expand their fraud prevention strategies beyond the new customer onboarding phase, continuing to implement verification throughout the consumer lifecycle – but without the unnecessary friction that will see genuine consumers seeking alternative sites.”

Findings from the survey also show that consumers most preferred top feature when choosing whom to transact with online is confidence that their personal data is secure, with 85% of respondents saying it was very important. This was followed by an easy payment process (80%) and ease of filling out forms or applications (72%).

“The fact that security is the top reported feature shows that consumers are willing to accept friction when completing digital transactions, provided it’s clearly linked to protection,” Reddy said. “As a result, security in South Africa is evolving beyond compliance and emerging as a key driver of brand trust and differentiation.”

Government Sector Most Affected by Digital Fraud Attempts

Suspected digital fraud attempts across Africa[3] in 2025 showed fraudsters focusing on very different industries depending on the country, reflecting local digital behaviours and opportunity points. Globally, the most vulnerable industry was video gaming, where 12.8% of transactions were suspected of digital fraud attempts. Across African countries analysed, gaming also recorded the highest suspected digital fraud rate, driven by Kenya, where 15.6% of gaming transactions were flagged – the highest rate observed for any industry in Africa.

In South Africa, the rate of suspected digital fraud where the consumer was in the country was the most prevalent among government transactions, at 12.5%, highlighting risks tied to public-sector digitalisation.

“Digitalisation has improved access to public services, but it has also created new risks for fraud,” said Reddy. “Fraudsters are leveraging official government branding and service-related messages to impersonate the state and deceive citizens.”

Chart 2: Suspected Digital Fraud Attempts in South Africa, by Sector

Industry

Suspected Digital Fraud Attempt Rate 2025

Change in volume of suspected digital fraud attempts from 2024 to 2025
Government

12.5%

+46%
Gaming (online sports betting, poker, etc.)

11.5%

+124%
Insurance

7.8%

+32%
Video gaming

5.5%

-29%
Financial services

5.3%

+16%
Communities (online dating, forums etc.)

3.7%

-42%
Logistics

1.9%

-98%
Retail

1.1%

-61%
Telecommunications

0.6%

-94%
Travel & leisure

0.1%

-78%

“South Africa has entered an advanced fraud phase where criminals exploit trust, operate across channels and target established digital relationships rather than weak entry points. Fraud is increasingly occurring inside legitimate marketplaces and impersonated public services, while risk remains consistently highest at login, as it has been on an annual basis.”

“As criminals increasingly weaponise new technologies to carry out sophisticated scams, it’s more important than ever for consumers to safeguard their personal information and to review their credit reports regularly,” said Reddy.

“For businesses, the call to action is clear: fraud strategies must extend beyond compliance and onboarding controls to actively protect trust across the entire digital journey. Organisations that invest in adaptive authentication, identity intelligence and visible security at moments of access will be best positioned to reduce fraud, preserve customer confidence and differentiate their brands in South Africa’s digital economy,” she added.

TransUnion came to its conclusions about digital fraud based on a global survey of 12,730 consumers in 18 countries and regions from Nov. 20–Dec. 9, 2025, and intelligence from its array of TransUnion fraud prevention solutions. To learn more about how TransUnion fraud prevention solutions can help businesses avoid fraud and prevent fraud losses, click here.

Specific country and regional data in the report includes South Africa, Botswana, Brazil, Canada, Chile, Colombia, Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Hong Kong, India, Kenya, Mexico, Namibia, Nicaragua, the Philippines, Puerto Rico, Rwanda, Spain, the United Kingdom, the United States and Zambia. Download the TransUnion H1 2026 Update to the Top Fraud Trends Report for more information and insights about the global fraud trends. 

[1] Suspected digital fraud attempts reflects those which TransUnion clients determined met one of the following conditions: 1) denial in real time due to fraudulent indicators, 2) denial in real time for corporate policy violations, 3) fraudulent upon client investigation, or 4) a corporate policy violation upon customer investigation. The country and regional analyses examined transactions in which the consumer or suspected fraudster was located in a select country or region when conducting a transaction. Global statistics represent every country worldwide and not just the select countries and regions.

[2] Exchange rate calculated at R16.69 to the US dollar as per the exchange rate for 29 December 2025.

[3] TransUnion analysed the suspected digital fraud rate in its global intelligence network for the African countries of Botswana, Kenya, Namibia, Rwanda, South Africa and Zambia.

Read moreSouth Africa Had the Highest Rate of Suspected Digital Fraud Among African Countries Analysed