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TransUnion Continues to Lead with Innovative People Practices in Africa

Location: Business

Global information and insights company TransUnion (NYSE:TRU) has once again been recognised as a Top Employer in Africa by the Top Employers Institute (TEI). This marks the fifth consecutive year that TransUnion South Africa has received this prestigious certification, with TransUnion Kenya and the TransUnion Global Capability Centre (GCC) Africa being honoured for the third consecutive year.

"Leading TransUnion Africa across eight countries has taught us that true transformation happens when we invest in people first. Our commitment to solving problems that matter has delivered tangible positive impact. This year we launched a groundbreaking middle manager development programme with Duke Corporate Education for high-performing associates, we advanced financial inclusion initiatives reaching millions across Africa and achieved 55% women representation across our employee base. Additionally, we've strengthened mental health support systems for our teams. The impact on our culture, innovation, relevance, and results is tightly correlated with our investment in making our business a great work environment for our employees and prospective recruits," said Lee Naik, CEO of TransUnion Africa.

Championing Diversity and Inclusion

“TransUnion GCC Africa, a fully virtual employer, has grown to almost 1,000 employees in just under four years. The TEI certification acknowledges our commitment to excellence in every aspect of our operations. We have built a highly skilled and motivated team by continuing to invest significantly in our people through initiatives such as sponsored education and learnerships. To date, we’ve spent R12+ million on sponsored education and external training, and had 278 learners go through our learnership programme — 55% were female, 68% have either been absorbed into full time employment or are currently finishing the programme. This creates career growth opportunities while supporting our mission to deliver premium experiences for TransUnion’s clients and consumers in 30+ countries," said Shobana Maikoo, Head of the GCC Africa.

Benchmarking Excellence in HR Practices

The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more. TransUnion's consistent recognition by TEI reflects its commitment to excellence and continuous improvement in HR practices.

The programme has certified and recognised only 2,400 Top Employers in 125 countries/regions across five continents.

Read moreTransUnion Continues to Lead with Innovative People Practices in Africa

South Africans Are Becoming More Credit Savvy, But There’s Room to Grow

Location: Business

As financial awareness continues to grow across South Africa, new insights from TransUnion’s Q1 2025 Consumer Pulse Study reveal encouraging signs that more consumers are actively taking control of their credit health.

According to the Consumer Pulse Study, nearly one in three South Africans (31%) check their credit reports on a monthly basis, a significant step in the right direction. More than half (54%) of those who check their reports do so with the intention of improving their credit scores, showing a shift toward long-term financial empowerment.

“We’re seeing a rise not only in credit awareness, but in the importance of checking and understanding your credit report, which is an incredibly positive sign,” says Fatgie Adams, Head of Credit Risk Solutions at TransUnion Africa. “Knowing your credit report and credit score is one of the simplest yet most powerful ways to take control of your financial future. It opens the door to better lending rates, protects against fraud, and supports better decision-making.”

A deeper understanding of how to read the data on your credit report is also essential. A credit report provides a snapshot of your credit activity and how lenders perceive your creditworthiness. It typically includes information like:

  • Credit accounts: Active credit lines, such as loans, credit cards, and retail accounts.
  • Payment history: A record of whether payments have been made on time or not.
  • Credit inquiries: Details of companies that have reviewed your credit in recent months, usually as a result of a credit application.
  • Credit utilisation: The ratio of the credit you’re using versus your total available credit, which impacts your score.
  • Outstanding debt: Current balances and any overdue amounts on existing credit lines.

By learning to read this data, consumers can spot potential errors, identify areas for improvement, and gain insights into how their credit management practices impact their scores. Understanding these elements not only helps improve your score but also boosts your financial confidence when applying for loans or credit.

While this progress is encouraging, the study also highlighted opportunities for deeper financial vigilance. Only 34% of consumers currently check their credit reports as a means of fraud prevention. Notably, although 50% of respondents reported being targeted by scams or fraud in the past three months, but did not fall victim, indicating a promising increase in consumer awareness and resilience

With 37% of South Africans planning to apply for new or refinanced credit in the next 12 months, understanding one’s credit standing and how to interpret the information on your credit report becomes even more crucial, particularly in today’s challenging economic climate.

“We encourage consumers to make credit report checks part of their regular financial routine,” adds Adams. “It takes just a few minutes and it’s one of the most effective tools for staying financially fit and fraud aware.”

Quick Tips for a Healthier Credit Score

  • Pay on time: Late payments can negatively impact your score. Consistent, timely payments are crucial!
  • Keep credit usage low: Aim to use less than 30% of your available credit to maintain a healthy score.
  • Check your report regularly: You’re entitled to one free TransUnion credit report each year. Regular checks help you stay informed.
  • Dispute any errors: Incorrect details can unfairly impact your score. TransUnion offers free dispute services to correct inaccuracies.
  • Limit new credit applications: Too many at once can lower your score. Be mindful of how often you apply for new credit/ loans.

To check your credit score for free and learn more, visit www.transunion.co.za.

Read moreSouth Africans Are Becoming More Credit Savvy, But There’s Room to Grow

New Telco-Powered Credit Score Set to Transform Access to Finance for Millions of South Africans

Location: Business
  • TransUnion Africa, MTN and its digital platform business, Chenosis, are collaborating to harness mobile network data, setting a new standard for financial inclusion and responsible lending
  • A new alternative scoring solution, powered by Call Data Records (CDR), will help millions of financially excluded South Africans gain access to credit
  • By incorporating non-traditional data based on consumer consent, lenders can make more accurate and fair credit decisions, reducing risk while increasing approval rates

TransUnion Africa, in partnership with MTN and Chenosis, has launched CreditVision® Telco Data Score, a first-of-its-kind credit scoring solution that uses mobile phone call data records to help millions of South Africans with limited or no formal credit history gain access to financial services.

This alternative data scoring model leverages Call Data Records (CDR), which reflect patterns in mobile phone network usage behaviour and correlates it to an individual’s financial behaviour. By using telco data as a proxy for financial reliability, the CreditVision Telco Data Score enables lenders to accurately assess New-to-Credit (NTC) consumers and expand access to safe, affordable credit.

Helping the Financially Excluded

According to TransUnion estimates, over 1.4 million credit-invisible South Africans open new credit accounts each year, contributing to more than four million new accounts over the past three years. Yet traditional scoring models often fail to assess this segment accurately, leaving more than 16 million adults outside the formal credit system.

Approximately 35% of New-to-Credit consumers are under the age of 25, many of whom are new to the workforce and often use credit to buy clothing for work, highlighting the need for innovative tools that support younger, digitally active individuals who may lack a conventional credit footprint. Successfully integrating these and other excluded consumers into the economy could add approximately R173 billion1 to South Africa's GDP.

“With over 500 million2 people across the continent excluded from formal financial systems, the scale of the challenge is undeniable. Traditional data models fail to reflect the realities of African consumers, leaving millions without access to credit and the opportunities it enables. Financial inclusion isn’t just part of our mission, it’s our mandate,” said Lee Naik, CEO of TransUnion Africa. “That’s why we believe the only way forward is to think differently, to lead with bold, African-born solutions. Innovations like CreditVision Telco Data Score, designed for Africa, by Africa, are helping us responsibly harness mobile data at scale. In doing so, we’re not only expanding access to credit, but we’re also unlocking economic potential, accelerating inclusive growth, and reshaping the future of finance across the continent.”

Creating Opportunity with Consent and Compliance

The use of CDR data is subject to explicit consumer consent and is managed in compliance with South Africa’s Protection of Personal Information Act (POPIA). MTN is responsible for consent management and will ensure that Chenosis, MTN’s API marketplace, facilitates the connection between MTN’s data ecosystem and partners like TransUnion in a secure and scalable manner.

“This partnership demonstrates how mobile technology and secure data sharing can support positive change in the financial sector and unlock new opportunities for millions of South Africans,” said Selorm Adadevoh, Group Chief Commercial Officer, MTN Group. “We are committed to ensuring that data is used responsibly, with the customer’s interests at the forefront. This is a model of what responsible innovation can look like.”

Empowering Lenders and Growing the Economy

For lenders, the CreditVision Telco Data Score has demonstrated a 25–35% improvement in predictive performance over previous alternative data models, based on recent pre-launch validations across the retail and banking sectors.

By adopting CreditVision Telco Data Score, lenders can better predict user behaviour and support responsible lending by ensuring that credit users at risk of default are not overexposed and can be effectively supported throughout their credit journey.

Importantly, the product also helps New-to-Credit consumers establish and build their credit footprint over time. According to TransUnion data, low-risk individuals significantly increase their credit exposure within 18 months of becoming credit active, underscoring the long-term benefits of responsible financial inclusion strategies.

“With Chenosis, we enable collaboration between mobile operators and solution providers while maintaining high security and compliance standards,” said Waseem Amra, Head of Products and Platforms, Chenosis. “This partnership highlights how secure data access can support innovation in financial services that can transform lives.”

This partnership between TransUnion Africa, MTN, and Chenosis reflects the growing trend of using diverse data sources to create more accurate and inclusive financial access. Integrating mobile network insights into credit scoring provides a practical and scalable way to reach more individuals, while maintaining high standards of privacy and compliance.

“With this inclusive innovation, TransUnion has taken the lead in creating an impactful solution to one of the continent’s most pressing challenges – finding responsible pathways to greater financial inclusion that will unlock opportunities for individual and national growth. By turning mobile data into meaningful opportunity, we have set the standard in making transformation possible by showing how technology can be used in groundbreaking alternative ways. Together with MTN and Chenosis, we are building a future where every South African, regardless of their financial history, has the chance to be seen, to be trusted, and to thrive,” Naik concluded. “When financial institutions can measure risk more effectively, they can lend more confidently, and more consumers can access opportunity, and that’s a win for everyone.”

1. Based on TransUnion’s modelling and interpretation of economic market dynamics. 2. Source: The Global Findex Database 2021

Read moreNew Telco-Powered Credit Score Set to Transform Access to Finance for Millions of South Africans

Tshwane Metro Fails to Supply Enough Water to Rooiwal Farmers

Location: News

The Freedom Front Plus (VF Plus) is receiving more and more complaints from farmers in the Rooiwal area who have repeatedly had to approach the courts to compel the City of Tshwane to supply them with enough potable water. A 2023 court order stipulated that sufficient water must be provided to residents and livestock daily, […]

The post Tshwane Metro fails to supply enough water to Rooiwal farmers for human and animal consumption appeared first on Freedom Front Plus.

Read moreTshwane Metro Fails to Supply Enough Water to Rooiwal Farmers

Three Simple Ways to Become Credit-Smart

Location: Business

Understanding your credit score isn’t just for people taking out big loans or mortgages, it impacts everyday financial opportunities. A healthy credit score can help you qualify for better intertest rates, faster approvals, and stronger protection against fraud by regularly checking your report. Learning how credit works – and sharing that knowledge – is one of the most powerful financial gifts you can give.

Why Knowing Your Credit Score Matters

Traditionally, your credit score is a snapshot of how well you have managed credit and debt in the past, based on the information in your credit report. Lenders, landlords, insurers, and even employers sometimes use it (or check related credit data) to assess risk. If your score is strong, you could qualify for better interest rates or favourable credit terms. But if it’s weak or contains errors, you might end up paying more or having applications declined.

But it’s not just about access. Reviewing your own credit report gives you valuable insight into your financial history. It shows you what accounts are open, whether payments were missed, and if any accounts were opened fraudulently in your name. That kind of awareness helps you move from being passive to active in managing your financial life.

This shift is already visible in South Africa. According to TransUnion’s Q3 2025 Consumer Pulse Study, 35% of respondents checked their credit report for signs of fraudulent activity, while 51% did so to improve their credit score.

Fatgie Adams, Head of Credit Risk Solutions at TransUnion, explains: “Understanding your credit report and score is one of the simplest yet most powerful ways to take control of your financial future.”

Given that many South Africans expect to apply for or refinance credit in the coming year (about 37%, according to the same study), knowing where you stand becomes even more critical.

Three Simple Ways to Understand Your Credit Score

Understanding your credit score doesn’t require fancy tools or technical knowledge. Here are three clear, practical steps to help you take charge:

1. Go Through Your Credit Report

Start by accessing your credit report, many credit bureaus or services offer free or low-cost access. Review the main sections carefully:

  • Active accounts: Which credit lines or loans are currently open?
  • Payment history: Were payments made on time, or were any missed?
  • Credit inquiries: Who has recently requested access to your credit information?
  • Balances vs. limits: How much of your available credit are you using?

Going through each section helps you spot errors (for example, an unexpected account) or identify areas for improvement. This simple exercise turns your credit score from a mystery number into a tool you can understand and manage.

2. Understand How Everyday Habits Affect Your Score

Many people assume a credit score is fixed, but it changes over time, and many factors are within your control:

  • Pay on time: Late or missed payments often have the biggest negative impact.
  • Use credit conservatively: Using less than 30% of your available credit generally helps your score.
  • Avoid multiple new credit lines at once: Too many recent applications can signal risk to lenders.
  • Be consistent: A steady, predictable credit history is viewed more favourably than big fluctuations.

3. Review Regularly to Catch Fraud or Changes Early

Credit monitoring isn’t just about improving your score it’s also a defence against fraud. Make it a habit to:

  • Check your credit report every few months, or before major financial decisions.
  • Look for new accounts you didn’t open.
  • Check for unfamiliar credit enquiries.
  • Compare balances against known credit limits.
  • Dispute any suspicious entries promptly.

Treat reviewing your credit report as a financial hygiene routine, one that helps you catch issues early before they escalate. Adams adds: “Reviewing your credit report data regularly helps you see how daily decisions affect your score. That visibility lets you catch issues before they become serious.”

Why This Matters Beyond Individuals

Many South Africans continue to face challenges accessing formal credit and quality financial services. Traditional systems often feel exclusive, especially for underserved individuals and small businesses, because formal credit systems rely heavily on past borrowing behaviour as the main measure of creditworthiness.

According to TransUnion’s CreditVision® Telco Data Score modelling, over 1.4 million credit-invisible South Africans open new credit accounts each year, contributing to more than four million new accounts over the past three years. Yet traditional scoring models frequently fail to assess these consumers accurately, leaving over 16 million adults outside the formal credit system. Successfully integrating these and other excluded consumers into the economy could contribute an estimated R173 billion to South Africa’s GDP.

TransUnion is shifting the paradigm by embracing alternative data and developing new scoring models for example, using utility or mobile payment patterns (with user consent) to ensure that individuals who were once unclassifiable can now be assessed fairly and accurately. Its “Be the Reason Things Change” campaign responds to this need by equipping the public with practical tools, credit education, and the confidence to take charge of their financial futures.

“Greater credit visibility and education can lead to fairer interest rates, fewer surprises in loan applications, and stronger trust in financial systems,” says Adams. “When more people are credit-aware, lenders and markets work better too. Credit education is not a niche luxury; it’s a critical tool for building financial resilience and inclusion.”

Read moreThree Simple Ways to Become Credit-Smart