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The National Consumer Commission (NCC) has referred Safair Operations (Pty) Ltd trading as FlySafair to the National Consumer Tribunal (Tribunal) for alleged contraventions of the Consumer Protection Act 68 of 2008 (CPA). This follows an investigation initiated by the NCC in terms of section 71(2) of the CPA. The NCC noted concerns in the media, …
The National Consumer Commission (NCC) notifies consumers of product recalls issued by Stellantis South Africa. The recall affects certain 354 (three hundred and fifty-three) Jeep Grand Cherokee (WL Series) and 115 (one hundred and fifteen) Jeep Wrangler vehicles. JEEP GRAND CHEROKEE VEHICLES According to the supplier, the affected vehicles may experience erratic illumination of the …
The National Consumer Commission (NCC) and the South African Revenue Service (SARS) have concluded a Memorandum of Understanding (MoU) to enhance consumer protection against the proliferation of non-compliant goods entering the South African market. The MoU aims to improve enforcement, promote consultation, collaboration, and enhanced information sharing, in line with both entities’ respective mandates and …
The National Consumer Commission (NCC) notifies consumers of a safety recall issued by Hyundai Automotive South Africa (Hyundai), a subsidiary of Motus Holdings Limited. The recall affects fourteen (14) Hyundai i30 (FD) and Elantra HD vehicles that were distributed in South Africa in 2011. According to Hyundai, the affected vehicles may experience abnormal operation of …
The National Consumer Commission (NCC) informs consumers that Audi South Africa (Audi SA), a division of Volkswagen Group Africa (Pty) Ltd, is recalling 40 (forty) Audi e-tron GT vehicles. The recall affects certain vehicles that were sold nationally from 2 November 2021 to 20 March 2026. Audi SA informed the NCC that the recall is …
The National Consumer Commission (NCC) informs consumers of the recall of ZWILLING Enfinigy Water Kettles, as notified by ZWILLING J.A. Henckels AG. The affected products were distributed by Compreforce (Pty) Ltd and sold nationally between 2021 and February 2026. This recall applies to the Enfinigy Water Kettle (1.5L) and the Enfinigy Pro Water Kettle (1.5L), …
he National Consumer Commission (NCC) welcomes the amendment of Regulation 4 of Section 11 (3) of the Consumer Protection Act No. 68 of 2008 (CPA), as gazetted by the Minister of Trade, Industry and Competition, Mr Parks Tau, on 15 April 2026. The amended Regulations establish the Opt Out Registry system while providing mechanisms for …
The National Consumer Commission (NCC) has referred a supplier of ready-to-eat Hummus products, BM Foods Manufacturers (Pty) Ltd (BM Foods), to the National Consumer Tribunal (Tribunal) for adjudication following the detection of Listeria monocytogenes in products that were supplied to Shoprite Checkers. This referral follows a recall initiated by Shoprite Checkers in September 2024, affecting …
The National Consumer Commission (NCC) alerts health facilities and medical practitioners of product safety recalls of the AXIOS™ Stent and Electrocautery Enhanced Delivery System, as well as the POLARx™ and POLARx™ FIT Cryoablation Catheters, POLARSHEATH™ Steerable Sheaths, and SMARTFREEZE™ Consoles, as notified by Boston Scientific. AXIOS™ STENT AND ELECTROCAUTERY ENHANCED DELIVERY SYSTEM Boston Scientific is …
The National Consumer Commission (NCC) informs consumers of the recall of ESR HaloLock Wireless Power Banks, as notified by Waymeet Limited. The affected products were imported from China and sold through online stores like Takealot between 2023 and 2024. This recall applies to the ESR HaloLock Kickstand Wireless Power Banks, Model 2G505B, which were sold …
The National Consumer Commission (NCC) is notifying consumers about product recalls of certain Jaguar Land Rover Defender and I-PACE vehicles, as notified by Jaguar Land Rover Limited (Jaguar). The recalls are due to potential defects that may affect vehicle safety systems and battery performance. LAND ROVER DEFENDER VEHICLES Jaguar informed the NCC that they are …
The National Consumer Commission (NCC) has notified consumers about product recalls of certain Ford Ranger XLT, Wildtrak, Ford Puma and Hino 700 vehicles, as notified by Ford Motor Company of Southern Africa (PTY) Ltd (Ford) and Toyota SA Motors (PTY) (Ltd). FORD RANGER XLT AND WILDTRAK VEHICLES Ford has informed the NCC that they are …
The National Consumer Commission (NCC) informs consumers of a recall of certain Toyota Land Cruiser LC300 vehicles distributed in South Africa by Toyota South Africa Motors (Pty) Ltd. This recall affects 1 846 vehicles that were sold between 8 January 2025 and 16 January 2026. The LC300 vehicles have a 10-speed automatic transmission that uses …
The National Consumer Commission (NCC) has issued over 62 (sixty-two) compliance notices to non-compliant suppliers across multiple provinces in South Africa following an extensive programme of inspections and investigations conducted between July 2025 and March 2026. The first phase of inspections commenced in July 2025 and concluded in November 2025, resulting in 35 compliance notices, …
The National Consumer Commission (NCC) informs consumers about the product recall of certain Ford Transit and Transit / Tourneo Custom passenger vehicles as notified by Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd, affecting certain 2022-2026 model year vehicles. The recall affects 582 (Five Hundred and Eighty-Two) vehicles that were made available for sale …
The National Consumer Commission (NCC) informs consumers of a product recall for specific batches of Slimsy Pomegranate Squash Concentrate as notified by the supplier, Dynamic Brands Manufacturing (Pty) Ltd. The recall applies to the 6% Slimsy Pomegranate Squash Concentrate One Litre (1L), with the best before date of 14 October 2026. These products were made …
The National Consumer Commission (NCC) has alerted consumers of a recall of certain Lexus LX500D vehicles distributed in South Africa by Lexus South Africa Motors. The recall affects LX500D-FSport and LX500D Overtrail vehicles distributed between 13 March 2025 and 16 January 2026, with approximately 110 units identified in the South African market. These vehicles are …
To mark World Consumer Rights Day 2026, the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) have released a joint position paper on consumer protection in e-commerce. The objective of the paper was to assess potential challenges facing consumers online and how to enhance protection. The study found that while e-commerce …
As the world observes World Consumer Rights Day (WCRD) today, South African regulators under the Consumer Protection Forum commemorated this day at the University of Limpopo on Friday, 13 March. The Deputy Minister for Trade, Industry and Competition, Honourable Zuko Godlimpi and MEC of Limpopo Economic Development, Environment and Tourism, Honourable Tshitereke Matibe, led the …
The National Consumer Commission (NCC) notifies consumers of the recall of various brands of dry dog and cat food products, as communicated by RCL Foods. The affected batches include various sizes of Bobtail, Catmor, Canine Cuisine, Optimizor, Ultra Pet, Feline Cuisine, Bonzo and Optiwoof. The recall affects about 115 045 (One hundred fifteen thousand forty-five) cases …
The National Consumer Commission (NCC) has issued an alert to consumers of the recall of Nutricia Aptamil Nutribiotik 2 (800g) and Nutricia Aptajunior Nutribiotik 3 (800g) products, as notified by Nutricia Southern Africa. The manufacturer informed the NCC that the recall affects 2989 units. Nutricia Southern Africa indicated that a raw material used in the …