The idea that artificial intelligence (AI) will ease workloads is certainly not happening at the National Financial Ombud (NFO).
Complaints that previously would take a paragraph or two are now – with the aid of AI – coming in 150-page tomes, often with fake legal cases as references, says Reana Steyn, NFO CEO and head ombud, speaking at the Conduct Risk Conference in Midrand on Wednesday (11 March).
Listen/read: Life insurers repay R140m after disputed claims reviewed [Oct 2025]
Where the complaints adjudicators would previously look at a paragraph and make a call on whether to investigate further, they are…
National Arts Festival: Held annually in Grahamstown, this festival celebrates the
arts through performances, exhibitions, and workshops.
Call Back Queen
A South African, an Australian and an Englishman are all having a drink
The Englishman and South African both drink from Pint Glasses, the Australian from a bottle.
The South African, upon draining his glass, drops in back down on the bar, pulls out a pistol, and shoots the glass.
\”In South Africa, there is so much sand that I never drink from the same glass twice!\”
The Australian, having drained his bottle, sets it down upon the bar and, upon seizing the South African\’s pistol, shoots his bottle.
\”In Australia, there is so much booze that I never drink from the same brand twice!\”
The Englishman, likewise having drained his glass, sets his glass upon the table, seizes the pistol the pistol from the Australian, and shoots the South African and the Australian, quite dead.
\”In England, there are so many of you bastards that I never drink with the same two twice!\”
Racy Babe
Fun South African Fact: There are 11 official languages, each with equal status, in South Africa