Cape Town is piloting an electronic appointment system for healthcare clients.
To move away from the notion that clinic visits require a full day, Cape Town’s health department has piloted an online appointment portal for city clinics.
It allows healthcare clients to decide when and where they want to visit the clinic, says mayoral committee member for community services and health Patricia van der Ross.
In addition, it allows them to cancel and reschedule bookings – all from their cellphone, she states.
“This pilot project aims to put clients in control – they can choose their preferred date and clinic for a consult, or schedule a follow-up visit in consultation with staff. Our clinics have migrated to a digital records system, so a…
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