Clearwater Mall is making shopping easier for everyone with the launch of an on-demand sign language interpreting service. In partnership with CONVO South Africa, the popular West Rand centre now offers instant access to qualified South African Sign Language interpreters by scanning QR codes conveniently located at information points and customer service desks throughout the mall.
The service launches following research that revealed a significant Deaf community in the area. Shoppers simply scan a QR code to connect via video call with an interpreter, making communication quick and simple.
“We’re here to serve our whole community, and that means responding by taking action when we can do better,” says Prianka Singh Rodgers, Marketing Manager at Clearwater Mall. “CONVO means that we are removing a communication barrier.”
The best part? No downloads, no registration, and no cost to customers. Just scan, connect and chat. The service works across phones, tablets and laptops, and supports SASL alongside English, Afrikaans, isiXhosa, isiZulu and Sesotho.
Chelsea Williamson, General Manager at CONVO South Africa, is pleased to see more shopping centres embracing accessible communication. “Clearwater Mall understands that accessibility isn’t a nice-to-have feature. When Deaf customers can communicate freely with staff, everyone benefits.”
CONVO South Africa is a Deaf-owned and Deaf-led company that launched in 2022. The team received recognition at the Pan South African Language Board’s Multilingualism Awards in the Technology and Business category.
With approximately 4 million South Africans who are Deaf or hard-of-hearing, the service addresses a real need in the retail space. Mall staff have been trained on the technology to ensure a smooth experience from day one.
For more information, visit Clearwater Mall’s website or follow us on social media.
Clearwater Mall Operating Hours:
Monday to Saturday: 9am – 7pm
Sundays and Public Holidays: 9am – 5pm
Get Social:
Follow us on X @clearwatermall, Instagram @clearwater.mall or keep up to date with our news on Facebook @Clearwater Mall … and don’t forget to use our hashtags #SoMuchMore #ThisIsUs and #ClearwaterMall when you are sharing your unforgettable Clearwater Mall experiences.
CLICK HERE to submit your press release to MyPR.co.za.
Author: Mona-Sarah Braham Chaouch from Angelfish Pr and Events on behalf of CLEARWATER MALL.
IRIN from the United Nations: This is a news website that provides news and analysis on humanitarian issues in Africa.
Goldtouch
\”The history of PR is… a history of a battle for what is reality and how people will see and understand reality.\” – Stuart Ewen
Saber-RED
“Happy customers become loyal customers.” ~ Oscar Auliq-Ice, Happy Customers
Old Man Winter
“Everything you do or say is Public Relations.” – Unknown