Having water flow freely is essential, and a prepaid water meter with an error code can be frustrating. If you’re facing “Error 017” on your water meter display, don’t panic! This article explains what this error signifies, how to potentially fix it, and where to find more information about prepaid water meter error codes.
Understanding Error 017
Error 017 indicates a problem with the token you tried to use. The meter couldn’t decrypt the token successfully, meaning it couldn’t verify its authenticity or extract the credit information.
This can happen for a few reasons:
- Corrupted Token: The token itself might be damaged or faulty due to handling or storage issues.
- Communication Error: There could be a temporary glitch in communication between the token and the meter’s reader.
- KRN Error: Should you have a main prepaid electricity, water or gas meter in your home it may have to be ‘recoded’ in order to continue dispensing electricity, water or gas after November 2024. Read more about how to fix this KRN Error at the Straton Prepaid online shop.
Here’s what you can do to try resolve Error 017:
- Try Again: Sometimes, a simple retry can work. Take out the token, re-insert it firmly, and wait for the meter to read it.
- Check the Token: Inspect the token for any physical damage like scratches or bends. If it appears faulty, contact your water supplier for a replacement.
- Clean the Reader: Gently clean the token reader slot on the meter with a dry, soft cloth to remove any dust or debris that might be causing a reading issue.
If these steps don’t resolve the error, contact your water supplier. They can provide further assistance, diagnose the problem, and potentially reset the meter if necessary.
Read more: How to find my supplier/payment processor?
Finding More Information
Unfortunately, there isn’t a universal online resource for all prepaid water meter error codes. But, Straton Prepaid has a FAQ page for most popuar prepaid meters supplied in South Africa here: Straton Prepaid Meters FAQ’s.
You can also try the following:
- Water Supplier Website: Most water suppliers have a website with customer resources. Check their website for a section on prepaid meters, which might include a list of error codes and troubleshooting tips.
- Meter Manufacturer: If you can identify the brand or model of your water meter, search online for the manufacturer’s website. They might have information on error codes specific to their meters.
- Supplier Contact: Don’t hesitate to contact your water supplier directly. They should be able to provide you with the most accurate information about error codes and troubleshooting specific to your meter.
By understanding Error 017 and following these steps, you should be able to get your prepaid water meter functioning properly again and keep the water flowing!
Related: Straton Prepaid Online Prepaid Meter Shop.
More Info on Error 017 on Your Prepaid Water Meter: What It Means and How to Fix It here.
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