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You are here: Home / Archives for customer

customer

9 September 2025

Billing Crisis Highlights Johannesburg’s Financial Mismanagement

Location: News

The ongoing billing crisis in the Johannesburg Metro highlights the ANC and its coalition partners’ financial mismanagement of the city. The Johannesburg Metro has promised a functional and transparent billing system for years, yet taxpayers keep receiving excessively inflated bills or bills reflecting incorrect charges, if they receive any bills at all. This not only […]

The post Billing crisis highlights Johannesburg’s financial mismanagement appeared first on Freedom Front Plus.

Read moreBilling Crisis Highlights Johannesburg’s Financial Mismanagement
3 September 2025

New Deadline for Phase-Out of SASSA Gold Cards

Location: News

About 450,000 people still need to switch to Postbank’s Black Card

Read moreNew Deadline for Phase-Out of SASSA Gold Cards
25 August 2025

How Companies Can Manage Dark Data Better

Location: News

Stored data contributes to greenhouse gas emissions by needing power for servers and cooling systems.

Read moreHow Companies Can Manage Dark Data Better
14 August 2025

Hundreds Shut Down Soweto Mall After E-hailing Driver Shot Dead and Set Alight

Location: News

Residents demand authorities intervene in the conflict between minibus taxi operators and e-hailing drivers

Read moreHundreds Shut Down Soweto Mall After E-hailing Driver Shot Dead and Set Alight
4 August 2025

Emfuleni Loses Outstanding Traffic Fine Data

Location: News

The traffic department of the Emfuleni Local Municipality (Evaton, Sebokeng, Vaal Oewer, Vanderbijlpark, Vereeniging) is facing total collapse after a service provider removed all its traffic control equipment and related data. As a result, the Department no longer has access to information on outstanding fines issued from 2021 until 16 July this year. The removed […]

The post Emfuleni loses outstanding traffic fine data appeared first on Freedom Front Plus.

Read moreEmfuleni Loses Outstanding Traffic Fine Data
1 August 2025

Contractor Cancels Emfuleni’s Financial System Due to Non-payment

Location: News

The Emfuleni Local Municipality (Evaton, Sebokeng, Vaal Oewer, Vanderbijlpark, Vereeniging) has sunk even deeper into the quagmire as the contractor BCX Solar, which manages the Municipality’s financial system, cancelled its services due to non-payment. Emfuleni paid the R3,6 million licence fee, but failed to settle the system’s maintenance fees. With the financial system down, no […]

The post Contractor cancels Emfuleni’s financial system due to non-payment appeared first on Freedom Front Plus.

Read moreContractor Cancels Emfuleni’s Financial System Due to Non-payment
30 July 2025

Emfuleni Customer Service Centre in Vanderbijlpark Closed

Location: News

Residents of Vanderbijlpark were left disappointed and unable to resolve their issues this morning after the Emfuleni Local Municipality’s customer service centre in Paul Kruger Street, Vanderbijlpark, was closed. The centre was closed because Emfuleni failed to pay the monthly rent of R6,4 million. The Municipality has been leasing the building, which houses over 100 […]

The post Emfuleni customer service centre in Vanderbijlpark closed appeared first on Freedom Front Plus.

Read moreEmfuleni Customer Service Centre in Vanderbijlpark Closed
25 July 2025

Students Left in the Dark as Nelson Mandela Bay Cuts Power for Unpaid Bills

Location: News

This is part of the municipality’s bid to recover R17-billion in unpaid electricity bills across its 60 wards

Read moreStudents Left in the Dark as Nelson Mandela Bay Cuts Power for Unpaid Bills
21 July 2025

Will the Employment Equity Act Transform Companies or Slow Growth?

Location: News

DA’s Michael Bagraim debates Just Share’s Kwanele Ngogela

Read moreWill the Employment Equity Act Transform Companies or Slow Growth?
11 July 2025

Tshwane Metro Residents Should Beware of Countrywide Scam by Fake “Municipal Officials”

Location: News

The Freedom Front Plus (VF Plus) warns Tshwane Metro residents to beware of a nationwide scam where individuals impersonate municipal officials. Strangers with fake or no identification are presumably attempting to unlawfully gain access to properties. Scammers send SMS or WhatsApp messages to residents, claiming that their water and electricity supply will be disconnected due […]

The post Tshwane Metro residents should beware of countrywide scam by fake “municipal officials” appeared first on Freedom Front Plus.

Read moreTshwane Metro Residents Should Beware of Countrywide Scam by Fake “Municipal Officials”
2 July 2025

Ekurhuleni’s Embarrassingly Incorrect Electricity Charges

Location: News

The Freedom Front Plus (VF Plus) in Ekurhuleni notes the Ekurhuleni Metro’s admission that certain residents paid incorrect electricity charges on 1 July due to a technical error in the system. While the Metro has acknowledged the error and confirmed that corrections will take effect from 2 July 2025, the Freedom Front Plus remains concerned […]

The post Ekurhuleni should be held accountable for incorrect electricity charges appeared first on Freedom Front Plus.

Read moreEkurhuleni’s Embarrassingly Incorrect Electricity Charges
24 June 2025

Andries Scribante Haven in Boksburg Decaying as Metro Ignores Pleas for Help

Location: News

The Freedom Front Plus (VF Plus) is deeply concerned by the decay and deplorable condition of the Andries Scribante Haven in Boksburg. This care facility, which was a safe haven for senior citizens for years, has turned into a symbol of the Ekurhuleni Metro’s failure to perform essential maintenance work. The party has been involved […]

The post Andries Scribante Haven in Boksburg decaying as Metro ignores pleas for help appeared first on Freedom Front Plus.

Read moreAndries Scribante Haven in Boksburg Decaying as Metro Ignores Pleas for Help
24 June 2025

A Taste of Somalia on the Streets of Joburg

Location: News

We visited a Somali-owned coffee shop in Mayfair which serves qaxwo and other Somali treats

Read moreA Taste of Somalia on the Streets of Joburg
20 June 2025

Loan Company Exploited Social Grant Beneficiaries, Court Rules

Location: News

JDG Trading sold disability or retrenchment insurance to people who were already disabled or unemployed

Read moreLoan Company Exploited Social Grant Beneficiaries, Court Rules
20 June 2025

MPs Not Impressed With New SASSA Verification Process

Location: News

Treasury may withhold funds if SASSA does not meet its conditions

Read moreMPs Not Impressed With New SASSA Verification Process
12 June 2025

Ekurhuleni Pensioners Encouraged to Apply for Property Tax Rebates

Location: News

The Freedom Front Plus (VF Plus) encourages pensioners in the Ekurhuleni Metro to apply for a rebate on their property taxes before the new property valuations take effect on 1 July 2025. The new valuation roll requires all previous rebates to be renewed. The Metro has increased the income threshold for pensioners to qualify for […]

The post Ekurhuleni pensioners encouraged to apply for property tax rebates appeared first on Freedom Front Plus.

Read moreEkurhuleni Pensioners Encouraged to Apply for Property Tax Rebates
7 June 2025

Postbank Has Yet to Apply for a Banking Licence

Location: News

Why Postbank made everyone change to a Black card, and then suddenly did a U-turn

Read morePostbank Has Yet to Apply for a Banking Licence
15 May 2025

Cross Switch Bolsters African Footprint with Strategic Partnership with Pesawise, Kenya

Location: Business
Cross Switch

Cross Switch (https://Cross-Switch.com/), a provider of class-leading payment solutions, has strengthened its African presence by officially launching services in Kenya and partnering with licensed local payment provider Pesawise.

This collaboration makes the most of Pesawise's solid regulatory standing and trusted reputation, allowing Cross Switch to establish it's footprint and, together with Pesawise, immediately deliver robust payment solutions to businesses, merchants, and charitable organizations throughout Kenya.

Cross Switch brings to the partnership a highly scalable global payments infrastructure, allowing merchants simple and frictionless acceptance across multiple payment channels, including Visa, Mastercard, AmEx, mobile money and bank platforms.

Through Cross Switch's unified platform, businesses can now take advantage of simplified payment processing, significantly reduced costs, and faster transaction settlements.

The Cross Switch solution is tailored to support businesses of every shape and size, driving financial inclusion while at the same time empowering social impact organisations.

Numerous merchants across multiple sectors, including hospitality, e-commerce and delivery services and crypto (in approved markets) are already using Cross Switch's innovative solutions on the African Continent and across Latin America. The confidence the Kenyan market has already shown in Cross Switch has already shown immediate effect in Kenya with the with Pesawise partnership.

Cross Switch has a powerful track record of success, and it relies on Pesawise, a nimble locally licensed payment provider with a young and dynamic management team, to contribute meaningfully to Cross Switch's growth ambitions and customer-focused philosophy.

Cross Switch's CEO, Tim Davis, remarked “During the establishment phase of this partnership it is refreshing to see a shared common set of values with Pesawise, to provide our customers with best-in-class service levels and straightforward solutions. And a common mission to democratize technology and drive social impact across Africa. With their exceptional team and proven ability to provide relevant value-added services, we believe Pesawise will excel in the fast-moving fintech space.”

Pesawise, a fully regulated and authorised Payment Service Provider, is in good standing with the Central Bank of Kenya, ensuring rigorous compliance and secure handling of merchant funds in trusted Tier-1 banks.

Jamal Khan, Pesawise's CEO said, “We're thrilled to take this next step in our journey with Cross Switch as our technology partner. Their deep knowledge and robust technology solutions will enable us to provide innovative solutions tailored to the needs of emerging markets. Together, we aim to strengthen the digital payments ecosystem in Kenya. We've already secured key wins together—including supporting merchants like Glovo Kenya—through a combination of Cross Switch's expertise and our dedicated local team.”

As it has done in all markets, Cross Switch is committed to delivering advanced payment solutions backed by exceptional fraud prevention, risk management, and efficient reconciliation capabilities, further strengthening its value proposition in an evolving financial landscape.

Businesses interested in simplifying their payment processes are invited to connect directly at https://apo-opa.co/43usg4F to discover how Cross Switch's tailored solutions can drive their growth and operational efficiency.

Distributed by APO Group on behalf of Cross Switch.

Contact:
South Africa: (+27) 21 205 5818
Luxembourg: (+352) 2088 1454
https://apo-opa.co/43usg4F

About Cross Switch:
Cross Switch is a payments technology company founded in 2022, operating across emerging markets, with active operations in South Africa, Morocco, Ivory Coast and across Latin America. It provides flexible, secure and scalable solutions that support both local and cross-border transactions, helping merchants, fintechs and non-profits expand their reach and streamline their operations. Cross Switch is committed to driving financial inclusion and growth through collaboration, robust infrastructure, high service levels and a strong focus on emerging market needs.

About Pesawise:
Pesawise is a licensed payment service provider headquartered in Kenya. Pesawise offers robust, API and Platform-driven solutions for local collections, payouts, and virtual accounts. Trusted by leading enterprises and SMEs (such as Kuehne + Nagel and SeamlessHR), Pesawise is dedicated to reducing transaction costs, easing reconciliation challenges, and enhancing transparency for merchants, individuals, and digital ecosystems. Through deep market expertise, reliable infrastructure, Pesawise is shaping the future of digital commerce across Kenya.

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17 April 2025

Coca-Cola Beverages Africa invests USD14.9m in Malawi production capacity

Location: Business
Coca Cola Beverages Africa

Coca-Cola Beverages Africa Proprietary Limited (CCBA) (www.CCBAGroup.com), through its subsidiary Coca-Cola Beverages Malawi Limited (CCBM), has invested USD14.9 million in a new state-of-the art production line in Lilongwe. 

This investment marks a significant advancement in CCBM's production capacity, allowing it to produce bottled water and beverages bearing Coca-Cola's trademarks as well as the iconic local brand Sobo, all on the same line.

The line is capable of producing 19,200 bottles per hour in pack sizes ranging from 300ml to 2 litres. This increase in production will facilitate the export of beverages to Zambia.

The new production line uses artificial intelligence (AI) to proactively identify and resolve issues before they cause stoppages, thereby minimising downtime and reducing costs.

The introduction of new technology has also created the opportunity for employees to be trained in new skills, contributing to the development of a future-ready workforce for both the business and the country.

Sunil Gupta, Chief Executive Officer of CCBA said: “This investment in Malawi reaffirms the Coca-Cola system's local approach - we produce locally, distribute locally and, where possible, source locally. Our value chain includes a significant number of businesses, many of them small and medium enterprises (SMEs).”

“This investment goes beyond numbers, it's about creating shared opportunities across the value chain,” said Neil French, General Manager of CCBM.

Gupta echoed the sentiment, adding: “This investment is a clear demonstration of our continued belief in the future of Malawi.”

Gupta also highlighted CCBA's broader efforts: “As a customer centric, digitally-enabled, growth-driven business, we are committed to excellence across our value chain. Efficient operations allow us to offer faster delivery and improved service. This new production line is another step in our journey to achieve execution excellence.”

 

Distributed by APO Group on behalf of Coca Cola Beverages Africa.

ISSUED BY:
Godwin Ngoma
Public Affairs, Communication and Sustainability Director
CCBA in Malawi
Tel: +265 995 36 15 55
Email: gngoma@ccbagroup.com

Keli Fernie
Head: Reputation and Communication 
Coca-Cola Beverages Africa
Tel: +27 82 419 8766
Email: KFernie@ccbagroup.com

Follow us on:
LinkedIn: https://apo-opa.co/4cFhA6r

ABOUT CCBA:
CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the African continent. It accounts for over 40% of all Coca-Cola products sold in Africa by volume. With over 18,000 employees in Africa, CCBA services more than 735,000 customers with a host of international and local brands. CCBA operates in 15 countries, including its six key markets of South Africa, Kenya, Ethiopia, Uganda, Mozambique and Namibia, as well as Tanzania, Botswana, Ghana, Zambia, the islands of Comoros and Mayotte, Eswatini, Lesotho, and Malawi.

Learn more at  www.CCBAGroup.com

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16 April 2025

CSA Welcomes Suzuki as Its Official Vehicle and Proteas ODI Partner

Location: Sport

JOHANNESBURG: Cricket South Africa (CSA) today announced a multi-year partnership with Suzuki as its Official Vehicle Partner to CSA and...

Read moreCSA Welcomes Suzuki as Its Official Vehicle and Proteas ODI Partner
8 April 2025

IDC Challenges Court Order Preventing It From Interviewing Whistleblowers

Location: News

R90-million awarded to ARTsolar under investigation

Read moreIDC Challenges Court Order Preventing It From Interviewing Whistleblowers
2 April 2025

Mixed Reviews for Cape Town SASSA Offices on Grant Payment Day

Location: News

Beneficiaries using the SASSA Gold Card have until 31 May to swap to the Black Card

Read moreMixed Reviews for Cape Town SASSA Offices on Grant Payment Day
2 April 2025

Equinix Strengthens Commitment to Nigeria’s Digital Economy

Location: Business
Equinix

Equinix, Inc. (Nasdaq: EQIX) (www.Equinix.com), the world's digital infrastructure company™, has officially opened its latest data center expansion in Lagos. Called LG2.3, the facility will support Nigeria's growing digital transformation efforts, providing state-of-the-art colocation and secure interconnection solutions which will empower businesses across the region.  It also signifies Equinix's unwavering dedication to advancing Nigeria's position in the global digital economy, reinforcing the company's commitment to the region. 

As part of the inauguration, Bruce Owen, President of EMEA at Equinix, along with other Equinix executives, led the ribbon-cutting ceremony at the newly expanded site. In addition to an official visit to the Governor of Lagos State, Equinix hosted an exclusive customer engagement event, bringing together key customers and partners from Nigeria's business and technology sectors. Attendees discussed shared successes and Equinix's role in facilitating digital transformation, while also connecting directly with Bruce Owen for insights into how Equinix's solutions drive innovation and business agility in the region.

Equinix executives also took part in a tree-planting ceremony, symbolising Equinix's continued investment in sustainable initiatives across the globe and highlighting the company's broader goal of reducing its carbon footprint while supporting greener practices across its operations worldwide. 

Speaking about the expansion, Bruce Owen, President of EMEA at Equinix said “Nigeria is a crucial market for Equinix. Today's opening is a clear demonstration of our continued commitments to invest and grow digital infrastructure that will benefit the many thousands of businesses in Nigeria and on the continent as a whole. I am deeply encouraged by the enthusiastic partnerships and innovations emerging from this dynamic region, which continue to inspire our commitment to Nigeria's digital and sustainable future.” 

Adding to this, Wole Abu, Managing Director of Equinix West Africa, highlighted the critical role of data centers in driving economic growth stating “Data centers continue to play a pivotal role in driving economic development in Nigeria, serving as critical infrastructure that supports digital transformation and economic growth. As governments and enterprises increasingly acknowledge their significance, global demand for data center capacity is poised to rise. While Africa's demand for data solutions is still evolving compared to more mature markets, the continent is demonstrating strong potential for digital adoption and innovation. To meet this growing need, Equinix is actively advancing three major data center projects in Nigeria, with future expansion plans for Ghana, Côte d'Ivoire, and South Africa.”

Equinix remains steadfast in its mission to enable secure, scalable, and sustainable digital growth for economies across the world.

Distributed by APO Group on behalf of Equinix.

Equinix Media Relations:
press@equinix.com

Equinix Investor:
invest@equinix.com

About Equinix:
Equinix (Nasdaq: EQIX) (www.Equinix.com) is the world's digital infrastructure company™. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Forward-Looking Statements:

This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, risks to our business and operating results related to the current inflationary environment; foreign currency exchange rate fluctuations; stock price fluctuations; increased costs to procure power and the general volatility in the global energy market; the challenges of acquiring, operating and constructing IBX® and xScale® data centers and developing, deploying and delivering Equinix products and solutions; unanticipated costs or difficulties relating to the integration of companies we have acquired or will acquire into Equinix; a failure to receive significant revenues from customers in recently built out or acquired data centers; failure to complete any financing arrangements contemplated from time to time; competition from existing and new competitors; the ability to generate sufficient cash flow or otherwise obtain funds to repay new or outstanding indebtedness; the loss or decline in business from our key customers; risks related to our taxation as a REIT; risks related to regulatory inquiries or litigation and other risks described from time to time in Equinix filings with the Securities and Exchange Commission. In particular, see recent and upcoming Equinix quarterly and annual reports filed with the Securities and Exchange Commission, copies of which are available upon request from Equinix. Equinix does not assume any obligation to update the forward-looking information contained in this press release.

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31 March 2025

BFSI Security Summit 2025 to Address Rising Cybersecurity Threats in Africa’s Financial Sector

Location: News

IT News Africa
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The BFSI Security Summit 2025 is set to take place on May 7, 2025, at the Radisson Blu Gautrain, Sandton, Johannesburg, bringing together leading cybersecurity experts, IT decision-makers, and industry pioneers to tackle the growing cyber risks facing Africa's banking, financial services, and insurance (BFSI) sector.

Cybersecurity remains a top concern for financial institutions in Africa. In 2024, the Bank of Uganda fell victim (apo-opa.co/3QWE6h6) to an offshore hacking group known as “Waste,” resulting in the theft of approximately $16.8 million. Additionally, ZB Financial Holdings in Zimbabwe experienced a ransomware attack (apo-opa.co/4jaBBUi) in July 2024, leading to significant data leaks affecting customer and operational information. More recently, in South Africa, Standard Bank confirmed that it experienced a data breach (apo-opa.co/3YaVJ0q) that involved limited personal and financial information. These incidents underscore the urgent need for robust cybersecurity strategies within the BFSI sector.

Why Attend?
The BFSI Security Summit is the premier platform for CISOs, CIOs, IT directors, and cybersecurity leaders to explore the latest strategies and technologies to secure Africa's financial landscape. Key topics on the agenda include:

  • Ransomware and Data Breaches: Strengthening cybersecurity resilience in banking and insurance.
  • Securing Emerging Tech: Mitigating risks in AI, blockchain, and cloud adoption.
  • Data Privacy and Compliance: Navigating Africa's evolving regulatory landscape.
  • Incident Response in BFSI: Best practices in breach management and risk mitigation.

“Cybercrime is evolving at an alarming rate, and financial institutions in Africa are prime targets. The BFSI Security Summit will provide a crucial platform for industry leaders to collaborate, share insights, and implement strategies to safeguard their organizations,” says Abe Wakama, CEO of IT News Africa.

Who Should Sponsor & Exhibit?
The summit offers a unique opportunity for cybersecurity solution providers, fintech innovators, and IT security firms to showcase their expertise and connect with key decision-makers. Sponsors will benefit from high-impact brand visibility, lead generation, and networking with top BFSI executives.

How to Get Involved

  • To attend: Register here: BFSI Security Summit Registration (apo-opa.co/3FIK7M6)
  • To sponsor or exhibit: Download the sponsorship brochure: Sponsorship Opportunities (apo-opa.co/4cc9jqr)

To speak at the event: Apply here: Become a Speaker (apo-opa.co/4j8Q6b8)

For media inquiries, sponsorship, or speaking opportunities, contact events@itnewsafrica.com.

Join us in shaping the future of BFSI cybersecurity in Africa!

Distributed by APO Group on behalf of IT News Africa.

Media Contacts:
Abe Wakama
0120125801
events@itnewsafrica.com

Read moreBFSI Security Summit 2025 to Address Rising Cybersecurity Threats in Africa’s Financial Sector
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