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South Africa Had the Highest Rate of Suspected Digital Fraud Among African Countries Analysed

Location: Business
  • Among South Africans who said they lost money to digital fraud, one-third (33%) reported the losses were from third-party scams on legitimate ecommerce sites
  • The highest rate of suspected digital fraud in the consumer lifecycle from South Africa occurred at account login in 2025
  • Among sectors analysed, attempted transactions from South Africa with government departments were the most at risk of suspected digital fraud last year

South Africa had the highest rate of suspected digital fraud[1] among African countries analysed, with 3.0% of transactions involving consumers in South Africa being suspected of digital fraud during 2025 – slightly below the global average of 3.8%.

In 2025, the median reported fraud loss among South African consumers who said that they had lost funds to digital fraud (email, online, phone call and text messages) in the previous year, was R11,055 – the second highest in Africa, after Kenya, and well below the global median of R27,879.[2]

These are among the findings in the TransUnion H1 2026 Update: Top Fraud Trends report, which shows that South Africa’s digital fraud landscape has become more complex, with generative AI likely accelerating the scale and sophistication of criminal activity. This has enabled fraudsters to target both consumers and businesses with greater precision and speed.

South African consumers are increasingly facing co-ordinated, identity-driven and cross-channel attacks similar to those seen in mature digital economies. As a result, digital fraud has shifted deeper into the consumer journey: one third (33%) of South African consumers who said they lost money from digital fraud in the last year reported those losses stemmed from third-party seller scams on legitimate ecommerce platforms. This indicates that losses are not occurring because consumers transacted in a suspect or unsafe environment – but because fraudsters successfully embedded themselves into environments that appeared credible, familiar and trusted.

“This signals a market where criminals are exploiting established trust, active accounts and verified digital relationships, and is a clear break from global fraud patterns typically dominated by phishing and vishing – fraudulent phone calls or voice messages designed to deceive consumers into sharing sensitive information or sending money,” said Amritha Reddy, senior director of fraud product management TransUnion Africa. “In South Africa, fraudsters succeed where trust is already established, particularly inside mainstream digital platforms where consumers reasonably expect safety and legitimacy.”

“Criminals are weaponising both consumer trust and emerging technologies,” said Reddy. “As GenAI accelerates the sophistication and scale of criminal operations, the threat landscape is evolving faster than ever for consumers and businesses. Addressing this requires a new generation of identity centric defences that combine advanced analytics, adaptive authentication and multilayered digital fraud detection. Organisations must match fraudsters’ technological innovation to stay ahead of rapidly changing schemes.”

Chart 1: Most Prominent Cause of Fraud Loss

Percentage reporting losing money to these schemes among South Africans who said they lost funds from digital fraud in the last year.

Type of Fraud Percentage of Consumers Reporting Losing Money to Fraud Type Among Those Who Said They Lost Money to Fraud in the Last Year
Third-party seller scams on legitimate ecommerce sites

33%
Social engineering

26%
Account takeover

24%
Stolen credit card or fraudulent charges

24%
Money mule

23%
Identity theft

22%
Phishing (fraudulent emails, websites, social posts, QR codes, etc. meant to steal personal information)

21%
Smishing (fraudulent text messages meant to steal personal information)

19%
Vishing (fraudulent phone calls or voice messages meant to steal personal information)

16%
Unemployment benefits

15%

Source:  TransUnion consumer survey

Most Fraud Attempts Occur at Account Login

The suspected digital fraud rate for attempted transactions where the consumer was in South Africa declined from 4.3% in 2024 to 3.0% in 2025, a trend also observed globally. Nevertheless, this decrease does not necessarily indicate reduced criminal activity; rather, it may reflect a shift toward AI-enabled tactics designed to maximise return on investment.

South Africa is one of the few markets where the highest rate of suspected digital fraud attempts* happen at account login, with 3.0.% of account login attempts being flagged as potentially fraudulent, compared to 2.4% at account creation and 0.7% of financial transactions. This trend suggests that attackers are increasingly trying to compromise existing accounts, in contrast to other countries globally where new account creation is a key focus for fraudsters.

“This inversion tells a powerful story that criminals in South Africa are now targeting access using compromised credentials, SIM-swap-enabled entry and social engineering to take over existing accounts,” said Reddy. “This means that vendors and financial institutions need to expand their fraud prevention strategies beyond the new customer onboarding phase, continuing to implement verification throughout the consumer lifecycle – but without the unnecessary friction that will see genuine consumers seeking alternative sites.”

Findings from the survey also show that consumers most preferred top feature when choosing whom to transact with online is confidence that their personal data is secure, with 85% of respondents saying it was very important. This was followed by an easy payment process (80%) and ease of filling out forms or applications (72%).

“The fact that security is the top reported feature shows that consumers are willing to accept friction when completing digital transactions, provided it’s clearly linked to protection,” Reddy said. “As a result, security in South Africa is evolving beyond compliance and emerging as a key driver of brand trust and differentiation.”

Government Sector Most Affected by Digital Fraud Attempts

Suspected digital fraud attempts across Africa[3] in 2025 showed fraudsters focusing on very different industries depending on the country, reflecting local digital behaviours and opportunity points. Globally, the most vulnerable industry was video gaming, where 12.8% of transactions were suspected of digital fraud attempts. Across African countries analysed, gaming also recorded the highest suspected digital fraud rate, driven by Kenya, where 15.6% of gaming transactions were flagged – the highest rate observed for any industry in Africa.

In South Africa, the rate of suspected digital fraud where the consumer was in the country was the most prevalent among government transactions, at 12.5%, highlighting risks tied to public-sector digitalisation.

“Digitalisation has improved access to public services, but it has also created new risks for fraud,” said Reddy. “Fraudsters are leveraging official government branding and service-related messages to impersonate the state and deceive citizens.”

Chart 2: Suspected Digital Fraud Attempts in South Africa, by Sector

Industry

Suspected Digital Fraud Attempt Rate 2025

Change in volume of suspected digital fraud attempts from 2024 to 2025
Government

12.5%

+46%
Gaming (online sports betting, poker, etc.)

11.5%

+124%
Insurance

7.8%

+32%
Video gaming

5.5%

-29%
Financial services

5.3%

+16%
Communities (online dating, forums etc.)

3.7%

-42%
Logistics

1.9%

-98%
Retail

1.1%

-61%
Telecommunications

0.6%

-94%
Travel & leisure

0.1%

-78%

“South Africa has entered an advanced fraud phase where criminals exploit trust, operate across channels and target established digital relationships rather than weak entry points. Fraud is increasingly occurring inside legitimate marketplaces and impersonated public services, while risk remains consistently highest at login, as it has been on an annual basis.”

“As criminals increasingly weaponise new technologies to carry out sophisticated scams, it’s more important than ever for consumers to safeguard their personal information and to review their credit reports regularly,” said Reddy.

“For businesses, the call to action is clear: fraud strategies must extend beyond compliance and onboarding controls to actively protect trust across the entire digital journey. Organisations that invest in adaptive authentication, identity intelligence and visible security at moments of access will be best positioned to reduce fraud, preserve customer confidence and differentiate their brands in South Africa’s digital economy,” she added.

TransUnion came to its conclusions about digital fraud based on a global survey of 12,730 consumers in 18 countries and regions from Nov. 20–Dec. 9, 2025, and intelligence from its array of TransUnion fraud prevention solutions. To learn more about how TransUnion fraud prevention solutions can help businesses avoid fraud and prevent fraud losses, click here.

Specific country and regional data in the report includes South Africa, Botswana, Brazil, Canada, Chile, Colombia, Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Hong Kong, India, Kenya, Mexico, Namibia, Nicaragua, the Philippines, Puerto Rico, Rwanda, Spain, the United Kingdom, the United States and Zambia. Download the TransUnion H1 2026 Update to the Top Fraud Trends Report for more information and insights about the global fraud trends. 

[1] Suspected digital fraud attempts reflects those which TransUnion clients determined met one of the following conditions: 1) denial in real time due to fraudulent indicators, 2) denial in real time for corporate policy violations, 3) fraudulent upon client investigation, or 4) a corporate policy violation upon customer investigation. The country and regional analyses examined transactions in which the consumer or suspected fraudster was located in a select country or region when conducting a transaction. Global statistics represent every country worldwide and not just the select countries and regions.

[2] Exchange rate calculated at R16.69 to the US dollar as per the exchange rate for 29 December 2025.

[3] TransUnion analysed the suspected digital fraud rate in its global intelligence network for the African countries of Botswana, Kenya, Namibia, Rwanda, South Africa and Zambia.

Read moreSouth Africa Had the Highest Rate of Suspected Digital Fraud Among African Countries Analysed

Tshwane’s Electricity Crisis: Just 26 Staff Keep 55 Substations Running

Location: News

Tshwane Metro residents are currently experiencing the gradual technical collapse of the electricity network, which is jeopardising the entire metropolitan area. While the Metro’s Customer Relationship Management (CRM) report for the second quarter of 2025/2026 attempts to present a positive picture – claiming a 92% response rate to public queries – the actual data tell […]

The post Tshwane’s electricity crisis: just 26 staff to keep 55 substations running appeared first on Freedom Front Plus.

Read moreTshwane’s Electricity Crisis: Just 26 Staff Keep 55 Substations Running

SA’s Consumer Credit Market Shifted from Recovery to a More Stable Position in Q4 2025

Location: Business
  • Vehicle asset finance closed out a strong year of growth, with Q4 2025 showing improved demand and stronger originations amid softer new vehicle pricing, with better repayment performance
  • Bank personal loans showed continued growth with improved repayment behaviour, while non-bank lenders maintained high growth on smaller value loans while seeing greater repayment pressure
  • Retail and revolving accounts saw softer demand as consumers opted for smaller purchases and Buy Now, Pay Later options at point of sale

TransUnion’s Q4 2025 South Africa Industry Insights Report shows the consumer credit market shifting from a tentative recovery to broader stabilisation driven by steady inflation and interest rates, as well as improvements in consumers’ repayment behaviour. During the quarter there was again notable growth in vehicle asset finance and the personal loans market, while retail credit saw a change in product preference with consumers making smaller purchases. 

South Africa's vehicle finance market continued its expansion in Q4 2025, with a fifth consecutive quarter of sustained growth. The growth in total loan balances continued to outpace new account volumes, indicating a firmer continued recovery in demand supported by a more accommodative interest rate environment following a 25 basis point (bps) repo rate cut in November, which further improved household affordability. Origination volumes rose 9.9% year-over-year (YoY), supported by strong consumer interest in affordable new car models and sustained lender confidence. The average new loan amount also climbed, by 3.3% YoY.

Much of this growth was driven by younger consumers, with Gen Z and Millennials[1] accounting for 66% of all originations. Lenders demonstrated an increased risk appetite, with originations to riskier below-prime borrowers growing by 20.2% YoY. This expansion coincided with positive repayment performance, as account-level delinquencies (the percentage of accounts three or more months in arrears) declining by 59 bps YoY to 6.8%.

The market dynamics were further shaped by a significant shift in the used-to-new vehicle financing ratio, which declined to 0.96 used vehicles for every new one financed, down from 1.56 in Q4 2024. This shift towards more new vehicle financing reflects the availability of budget-friendly new models and favourable inflation trends.

More consumers chose longer loan terms to improve monthly affordability too: in Q4 2025, 56.4% of consumers chose a loan term of 72 months or more, compared to 51.9% who made the same choice one year prior. This marked the first quarter this decade that more than half of consumers chose the longest vehicle finance term available.

“The change in the used‑to‑new finance ratio indicates stronger momentum in new‑vehicle financing and can also be attributed to shifting consumer preferences,” said Ayesha Hatea, director of research and consulting at TransUnion South Africa. “With advancements in technology, new vehicles often offer more features, safety upgrades, and improved fuel efficiency compared to older models, along with longer and more comprehensive warranties.”

“The data on longer loan terms highlights how consumers are adjusting their spending patterns and making strategic financial decisions. By opting for longer loan terms, many are able to manage their monthly payments more effectively and potentially afford a newer or higher-priced vehicle,” she added.

Diverging Strategies Shaped Personal Loan Market

The personal loan market showed a distinct divergence in Q4 2025 as bank and non-bank lenders pursued contrasting growth strategies. Bank personal loan originations grew by 10.2% YoY with average new account amounts up by 10.7% YoY, extending larger loan amounts to lower-risk consumer cohorts. This disciplined approach yielded better repayment performance as account-level delinquencies for bank loans dropped by 271 bps YoY to 27.0%.

Conversely, non‑bank lenders grew their portfolios quickly by shifting toward smaller loans, with average new account amounts down 2.8% YoY and the total volume of originations up 14.7% YoY. Younger borrowers drove a significant portion of this growth, with the volume of new loans issued to Gen Z borrowers climbing 39.6%. However, in contrast to bank lenders, which target relatively better risk borrowers, non-bank lenders’ customer bases are heavily skewed toward the riskiest subprime[2] consumers. As a result of this exposure, account-level delinquencies for non-bank loans remained elevated at 48.0%.

“These trends highlight a clear market split. Banks successfully managed risk while expanding their active books through larger loans to lower-risk borrowers. Meanwhile, non-bank lenders extended credit access to higher-risk borrowers through smaller loans, but faced notable repayment strain,” said Hatea.

Retail Credit Adapted as Buy Now Pay Later Gained Traction

The retail credit sector showed signs of a strategic shift in Q4 2025, influenced by changing consumer behaviours and the growing adoption of Buy Now, Pay Later (BNPL) solutions. While the clothing account sector showed resilience account originations growing by 7.2% YoY, other areas of retail credit saw a decline in new account openings. Retail instalment origination volumes decreased 19.4% YoY, and revolving credit originations fell 16.6% YoY.

This downturn in traditional retail credit originations could be influenced by increasing popularity of BNPL solutions in the market. TransUnion’s Q4 2025 Consumer Pulse Study shows 57% of South African respondents hold a BNPL product, and 36% have used a BNPL product multiple times in the last 12 months to pay for goods and services.

“Consumers appear to be choosing these flexible payment options for smaller credit purchases, drawn to their fixed or interest-free instalment plans,” said Hatea. “However, this trend has not yet significantly affected clothing accounts, which benefit from strong consumer loyalty and accessibility.”

Despite fewer new accounts in some retail segments, possibly also influenced by tighter lending policies, portfolio health shows positive signs. Account-level delinquencies for clothing accounts fell 213 bps YoY to 24.5% and retail revolving delinquencies dropped 238 bps YoY to 17.6%. Lenders also adapted their strategies: the average clothing account limits went up 6.8% YoY, while the average limit for revolving accounts also grew, by 3.9% YoY. This suggests a focus on providing more credit to existing, credit-healthy customers while managing the influx of new, potentially riskier borrowers.

Table 1: Key South African Consumer Credit Market Metrics (Q4 2025 vs Q4 2024)

Product

YoY origination growth

Serious account-level delinquency rate*

YoY basis points (bps) change in delinquency rate
Credit card

8.0%

12.9%

+33 bps
Bank personal loan

10.2%

27.0%

-271 bps
Non-bank personal loan

14.7%

48.0%

+50 bps
Clothing accounts

7.2%

24.5%

-213 bps
Retail instalment

-19.4%

26.8%

-110 bps
Retail revolving

-16.6%

17.6%

-238 bps
Home loans

8.5%

7.5%

+11 bps
Vehicle finance

9.9%

6.8%

-59 bps

*Account-level serious delinquency rate, measured as a percentage of accounts three or more months in arrears

“In Q4 2025, lenders widened access to credit where consumers showed stronger repayment discipline, tightening where risk accumulated and reshaping their portfolios towards lower risk borrowers,” Hatea said. “The data suggests that lenders’ priorities are shifting from stabilisation towards sustainable momentum as they pair cautious growth with sharper exposure discipline, deeper affordability insights and refined product strategies.”

[1] TransUnion age distribution: Gen Z (Born 1995 – 2010); Millennials (Born 1980-1994); Gen X (Born 1965-1979); Baby Boomers (Born 1946-1964)

[2] Scores are based on TransUnion’s CreditVision® generic scoring methodology. Risk distribution key: subprime (0-625), near prime (626-655), prime (656-695), prime plus (696-720), super prime (721-999).

Read moreSA’s Consumer Credit Market Shifted from Recovery to a More Stable Position in Q4 2025

Ekurhuleni’s Paycity Fine Platform No Longer in Use

Location: News

The Freedom Front Plus (VF Plus) warns Ekurhuleni residents that traffic fines for offences committed in the Metro no longer appear on the PayCity system. PayCity has not been a contractor of the Metro for nearly a year, meaning fines can no longer be viewed or paid through that platform. The Freedom Front Plus regularly […]

The post Ekurhuleni’s PayCity fine platform no longer in use appeared first on Freedom Front Plus.

Read moreEkurhuleni’s Paycity Fine Platform No Longer in Use

South Africa’s Lenders Adopted Prudent Risk Strategies to Drive Growth in Q4 2024

Location: Business
  • Card issuers rewarded performing existing cardholders with credit limit increases, but offered lower credit limits to new cardholders
  • Consumers increasingly turned to non-bank lenders for personal loans
  • Vehicle loan originations increased for the second consecutive quarter, indicating optimism for the sector

According to TransUnion’s (NYSE:TRU) Q4 2024 South Africa Industry Insights Report, the country’s credit card issuers have adapted their acquisition strategies to enable prudent growth, while effective risk management has led to a decline in account-level delinquencies. During Q4 2024, credit card issuers reduced the average credit card limit on new accounts by 3.9% year-over-year (YoY), while at the same time they increased credit limits on existing credit cards[1] by 5.0%.

The limit increase observations were prominent among prime plus consumers (+4.1% average credit limit increase) and super prime[2] consumers (+1.8%). As a result of higher line access and consumers continuing to leverage credit cards to meet financial and transactional needs, total outstanding balances rose by 7.8% YoY. These insights are echoed in TransUnion South Africa’s Q4 2024 Consumer Pulse Report, where 13% of consumers responded that they had increased their usage of available credit.

An improving performance picture, as observed since Q2 2022, continued as delinquencies (measured as accounts 90 days or more past due) decreased by 34 basis points (bps) YoY during Q4 2024. This trend shows that South African consumers have been able to maintain their credit card payment obligations, while leveraging their cards to navigate the continued high cost of living that has put pressure on disposable income.

“Lenders who are sustaining growth and profitability are drawing on enhanced risk attributes to stimulate a greater share of spend and wallet by identifying consumers who are likely to use credit lines judiciously,” said Lee Naik, CEO of TransUnion Africa. “At a time when new account acquisition is costly, enabling lower-risk consumers to re-engage with their inactive cards, or to extend the use of existing cards, will encourage prudent growth and enable customer loyalty.”

Personal loan lenders target younger borrowers

While personal loan originations from traditional banks declined by 6.2% YoY in Q4 2024, personal loan originations from non-bank lenders increased by 13.9% YoY. Non-bank personal loan originations among Gen Z[3] consumers grew by 48.5% YoY, with this cohort accounting for 15.5% of all non-bank originations.

Non-bank personal loan originations increased YoY across all risk tiers (except for the super prime risk tier, where originations declined by a marginal 1.0% YoY), with the greatest increase seen among prime borrowers (16.1%). However, bank personal loans declined across all risk tiers YoY, except for subprime, where they increased by 6.0% YoY.

Banks are expanding their personal loan offerings to a greater proportion of subprime borrowers. Among bank personal loans, the share of subprime borrowers increased from 53% in Q4 2023 to 58% in Q4 2024, with the share of near prime borrowers remaining consistent across the year. There were minimal YoY fluctuations across the remaining risk tiers. In contrast, the distribution across risk tiers for non-bank personal loans remained consistent over the last two quarters of 2024.

The personal loans market continues to be dominated by younger borrowers, although the total share of originations by borrowers aged 45 and younger did decline marginally in 2024. Seventy-five percent of bank personal loans were granted to Gen X and Millennial customers during Q4 2024, down from 78% one year prior, while 70% of non-bank personal loans were granted to the same age group in Q4 2024, compared to 72% one year prior. At the same time, both lender types are growing their portfolio among the youngest Gen Z borrower group, with 19% of bank personal loans going to Gen Z borrowers in Q4 2024, up from 16% one year prior, and 16% of non-bank personal loans going to these consumers in Q4 2024, up from 12% one year prior.

With respect to credit performance, bank personal loan account-level delinquencies at 90+ days past due dropped by eight bps YoY to 26.6%, while non-bank personal loan delinquencies increased by 452 bps to 40.6%.

“Non-bank personal lenders have a more tolerant risk appetite than banks, and they are responding positively to market demand across age groups and risk tiers,” says Naik. “Lenders that maintain rigorous risk assessment practices that enable greater and earlier prediction of risk, offer education on how to use and manage credit, and empower younger consumers to build their credit profiles, will ensure the continued sustainability of the personal loan market.”

Vehicle loan market continued its recovery path

The vehicle loans market showed encouraging signs of continued growth, as origination volumes increased by 9.6% YoY, and average new loan amounts grew by 1.4%. The greatest growth in originations was observed among Gen Z consumers, where originations grew by 27.9%, although their share of total new finance agreements remains relatively low compared to older age groups. This is the second consecutive quarter in which total vehicle loan originations grew YoY, with the last increase in origination volumes before these two increases having been in Q3 2022. Given the 0.25 bps decrease in interest rates as of November 2024 and a positive outlook for consumer confidence, the vehicle loan market is expected to continue this recovery trend.

These positive trends were also evident in the Q4 2024 TransUnion South Africa Vehicle Pricing Index, that revealed a growing share of financed vehicles within the R250,000 to R750,000 price range. This shift suggests that, while affordability may still be a concern, consumers are prioritising flexible financing solutions and adjusting their purchasing behaviour to align with available credit and economic conditions.

“While the two recent interest rate decreases were just 25 basis points each, the significant increase in new vehicle loan originations indicates that South Africans are becoming more optimistic about their financial futures,” says Naik. “While vehicle ownership is aspirational for many individuals, it’s also the key to unlocking growth for entrepreneurs, and the owners of micro and small enterprises, all of whom are the engines of economic growth in South Africa.

“As part of our drive to expand financial inclusion, TransUnion has included a wide range of alternative data into our scoring solutions, so that more South Africans are more visible in our risk scoring models, in turn creating the platform for them to access finance for the first time.”

 Table 1: Key South African Credit Market Metrics (Q4 2024 vs Q4 2023)

Product

YoY origination growth

Serious account-level delinquency rate*

YoY basis points (bps) change in delinquency rate
Credit card

5.6%

12.0%

-33 bps
Bank personal loan

-6.2%

26.6%

-8 bps
Non-bank personal loan

13.9%

40.6%

452 bps
Clothing accounts

-4.0%

26.4%

-143 bps
Retail instalment

14.9%

27.5%

-204 bps
Retail revolving

11.9%

14.5%

-500 bps
Home loans

-13.2%

7.1%

26 bps
Vehicle finance

9.6%%

4.8%

13 bps
 *Account-level serious delinquency rate, measured as a percentage of accounts three or more months in arrears

 

  • [1] Credit card accounts that are currently open and active in the portfolio.
  • [2] Scores are based on TransUnion’s CreditVision® generic scoring methodology. Risk distribution key: subprime (0-625), near prime (626-655), prime (656-695), prime plus (696-720), super prime (721-999).
  • [3] TransUnion age distribution: Gen Z (Born 1995 – 2010); Millennials (Born 1980-1994); Gen X (Born 1965-1979); Baby Boomers (Born 1946-1964
Read moreSouth Africa’s Lenders Adopted Prudent Risk Strategies to Drive Growth in Q4 2024

More Than Two-Thirds of South Africans Said They Were Recently Targeted With Fraud

Location: Business
  • 68% of South Africans reported they were targeted by email, online, phone call or text messaging fraud from August to December 2024 but did not become a victim
  • Phishing, smishing and third-party seller scams on legitimate retail websites were the most frequently cited methods consumers said fraudsters used to trick them
  • In 2024, gaming (online betting, poker etc) had the highest suspected digital fraud attempt rate in South Africa

Sixty-eight percent of South Africans TransUnion surveyed from 21 November to 9 December 2024 indicated that they had been targeted by email, online, phone call or text messaging fraud in the last three months, with 13% saying that they had become victims. Among those who said they were targeted, the most common reported schemes were phishing, where fraudulent emails, websites, social posts or QR codes are meant to steal personal data (33%), smishing where fraudulent text messages try to trick the user into sharing data (31%), and third-party scams on legitimate online retail sites (28%).

In a separate question in that same survey, one third (33%) said that they had lost money to email, online, phone call or text messaging fraud in the last year. Nearly one third (32%) of those who said they lost money reported it happening via third-party seller scams on legitimate online retail sites. This was followed by 26% who lost money via money mule scams where users are solicited to transfer or move illegally acquired money on behalf of someone else, and 23% who lost money via stolen credit card or fraudulent charges.

These and other findings came from research used for building the newly released TransUnion (NYSE: TRU) H1 2025 Update to the State of Omnichannel Fraud Report, which shows how South African consumers continue to be targeted by fraudsters through a wide range of channels.

“With South Africa having the second greatest number of smartphone connections in Sub-Saharan Africa, with people using mobile phones to conduct their everyday business, connect with friends, or keep in touch with family, it’s easy to understand why digital fraud would be such a common tactic among fraudsters targeting this region,” said Amritha Reddy, senior director of fraud solutions at TransUnion Africa. "While cybercriminals will attack at any time using any channel, they appear to focus on channels most popular in the regions they are targeting.”

Nearly one third (31%) South African respondents indicated that they were not aware of being targeted by email, online, phone call or text messaging fraud at all, which raises questions as to whether these respondents were in fact targeted, yet simply unaware of the threat.

Based on the TransUnion study, South Africa had the greatest percentage of respondents among countries surveyed in Africa who said they fell victim to email, online, phone call or text messaging fraud in the second half of 2024. In contrast, Zambia had the lowest percentage of consumers who said they fell victim to fraud in the countries surveyed in Sub-Saharan Africa.

Table 1: Fraud Types Most Frequently Used to Target Consumers in Sub-Saharan Africa in the Last Three Months

Country Targeted and fell victim Targeted but didn’t fall victim Not targeted Most reported fraud scheme
South Africa 13% 55% 31% Phishing
Kenya 11% 71% 19% Smishing
Namibia 11% 52% 37% Vishing
Rwanda 10% 57% 33% Money mule
Zambia 9% 70% 21% Smishing

   Source: TransUnion Consumer Pulse Survey of 1,000 people in South Africans in December 2024

Communities and Video Gaming Among Top Industries Targeted by Suspected Digital Fraud

Globally, TransUnion determined that communities (online forums and dating sites) experienced the highest rate of suspected digital fraud[1] attempts in 2024. Nearly 12% of all attempted transactions within communities last year were suspected to be digital fraud. This was closely followed by video gaming (11%), with gaming (including online betting, poker, etc.) at 8% and retail (8%) rounding out the top four.

The logistics industry, which has seen growth in shipping fraud (often perpetrated by organised crime rings), saw the greatest suspected digital fraud volume growth globally in 2024, up more than 100% over 2023. That being said, the fraud rate remains at a relatively modest 3%. Gaming also saw a significant year-over-year (YoY) volume change, up 20%. Telecommunications (-79%), insurance (-29%) and video gaming (-23%) saw the greatest decreases in suspected digital fraud volume YoY.

“Digital fraud on community platforms is by no means a new phenomenon. In 2024, it appears that fraudsters targeted these areas with a renewed vigour,” said Reddy. “Cybercriminals take advantage of the trust inherent on community-based platforms, and target members with a wide range of scammer solicitations, the most reported type of digital fraud in communities.”

For attempted transactions where the consumer or fraudster was located in South Africa, gaming experienced the highest suspected digital fraud rate in 2024 at 6.3% with an 8.1% decrease in the volume of suspected digital fraud from 2023. The only South African industries in which suspected digital fraud increased YoY were insurance and communities.

“It is encouraging to see that attempts at digital fraud have decreased across all but two of the surveyed industries in South Africa,” Reddy says. “Organisations that draw on identity, device and behavioural insights to help them interact with legitimate consumers while mitigating fraud risk are more likely to protect themselves and their customers from the scourge of digital fraud.”

Table 2: Highest Digital Fraud Rates Across Leading Industries in South Africa

Industry

Suspected digital fraud attempt rate 2024

Change in volume of suspected digital fraud attempts from 2023 to 2024
Gaming

6.3%

-8.1%
Telecommunications

6.2%

-58.5%
Financial services

6.1%

-29.6%
Video gaming

6.0%

-67.2%
Insurance

5.6%

166.5%
Communities

5.0%

4.0%
Retail

2.9%

-8.9%
Travel & leisure

0.5%

-87.0%

Source: TransUnion TruValidate™

Fraud Comes with a Heavy Cost to Consumers

Consumers faced significant losses due to fraud. Among consumers TransUnion surveyed in 18 countries and regions in November and December 2024, 29% said they lost money due to email, online, phone call or text messaging fraud in the last year. The survey determined that the median amount those consumers said they lost due to fraud in the past year was R32,447. For those who said they lost money due to fraud in South Africa, the median stated amount lost was R12,518[2].

TransUnion came to its conclusions about digital fraud based on intelligence from TransUnion TruValidate.

Specific country and regional data in the report includes South Africa, Botswana, Brazil, Canada, Chile, Colombia, the Dominican Republic, Guatemala, Hong Kong, India, Kenya, Mexico, Namibia, the Philippines, Puerto Rico, Rwanda, Spain, the United Kingdom, the United States and Zambia. Download the TransUnion H1 2025 Update to the State of Omnichannel Fraud Report for more information and insights about the global fraud trends.
 

[1] The rate or percentage of suspected digital fraud attempts reflects those which TransUnion customers determined met one of the following conditions: 1) denial in real time due to fraudulent indicators, 2) denial in real time for corporate policy violations, 3) fraudulent upon customer investigation, or 4) a corporate policy violation upon customer investigation — compared to all transactions assessed. The country and regional analyses examined transactions in which the consumer or suspected fraudster was located in a select country or region when conducting a transaction. Global statistics represents every country worldwide and not just the select countries and regions.

[2] Based on the exchange rate on 6 Jan. 2025

Read moreMore Than Two-Thirds of South Africans Said They Were Recently Targeted With Fraud

New Telco-Powered Credit Score Set to Transform Access to Finance for Millions of South Africans

Location: Business
  • TransUnion Africa, MTN and its digital platform business, Chenosis, are collaborating to harness mobile network data, setting a new standard for financial inclusion and responsible lending
  • A new alternative scoring solution, powered by Call Data Records (CDR), will help millions of financially excluded South Africans gain access to credit
  • By incorporating non-traditional data based on consumer consent, lenders can make more accurate and fair credit decisions, reducing risk while increasing approval rates

TransUnion Africa, in partnership with MTN and Chenosis, has launched CreditVision® Telco Data Score, a first-of-its-kind credit scoring solution that uses mobile phone call data records to help millions of South Africans with limited or no formal credit history gain access to financial services.

This alternative data scoring model leverages Call Data Records (CDR), which reflect patterns in mobile phone network usage behaviour and correlates it to an individual’s financial behaviour. By using telco data as a proxy for financial reliability, the CreditVision Telco Data Score enables lenders to accurately assess New-to-Credit (NTC) consumers and expand access to safe, affordable credit.

Helping the Financially Excluded

According to TransUnion estimates, over 1.4 million credit-invisible South Africans open new credit accounts each year, contributing to more than four million new accounts over the past three years. Yet traditional scoring models often fail to assess this segment accurately, leaving more than 16 million adults outside the formal credit system.

Approximately 35% of New-to-Credit consumers are under the age of 25, many of whom are new to the workforce and often use credit to buy clothing for work, highlighting the need for innovative tools that support younger, digitally active individuals who may lack a conventional credit footprint. Successfully integrating these and other excluded consumers into the economy could add approximately R173 billion1 to South Africa's GDP.

“With over 500 million2 people across the continent excluded from formal financial systems, the scale of the challenge is undeniable. Traditional data models fail to reflect the realities of African consumers, leaving millions without access to credit and the opportunities it enables. Financial inclusion isn’t just part of our mission, it’s our mandate,” said Lee Naik, CEO of TransUnion Africa. “That’s why we believe the only way forward is to think differently, to lead with bold, African-born solutions. Innovations like CreditVision Telco Data Score, designed for Africa, by Africa, are helping us responsibly harness mobile data at scale. In doing so, we’re not only expanding access to credit, but we’re also unlocking economic potential, accelerating inclusive growth, and reshaping the future of finance across the continent.”

Creating Opportunity with Consent and Compliance

The use of CDR data is subject to explicit consumer consent and is managed in compliance with South Africa’s Protection of Personal Information Act (POPIA). MTN is responsible for consent management and will ensure that Chenosis, MTN’s API marketplace, facilitates the connection between MTN’s data ecosystem and partners like TransUnion in a secure and scalable manner.

“This partnership demonstrates how mobile technology and secure data sharing can support positive change in the financial sector and unlock new opportunities for millions of South Africans,” said Selorm Adadevoh, Group Chief Commercial Officer, MTN Group. “We are committed to ensuring that data is used responsibly, with the customer’s interests at the forefront. This is a model of what responsible innovation can look like.”

Empowering Lenders and Growing the Economy

For lenders, the CreditVision Telco Data Score has demonstrated a 25–35% improvement in predictive performance over previous alternative data models, based on recent pre-launch validations across the retail and banking sectors.

By adopting CreditVision Telco Data Score, lenders can better predict user behaviour and support responsible lending by ensuring that credit users at risk of default are not overexposed and can be effectively supported throughout their credit journey.

Importantly, the product also helps New-to-Credit consumers establish and build their credit footprint over time. According to TransUnion data, low-risk individuals significantly increase their credit exposure within 18 months of becoming credit active, underscoring the long-term benefits of responsible financial inclusion strategies.

“With Chenosis, we enable collaboration between mobile operators and solution providers while maintaining high security and compliance standards,” said Waseem Amra, Head of Products and Platforms, Chenosis. “This partnership highlights how secure data access can support innovation in financial services that can transform lives.”

This partnership between TransUnion Africa, MTN, and Chenosis reflects the growing trend of using diverse data sources to create more accurate and inclusive financial access. Integrating mobile network insights into credit scoring provides a practical and scalable way to reach more individuals, while maintaining high standards of privacy and compliance.

“With this inclusive innovation, TransUnion has taken the lead in creating an impactful solution to one of the continent’s most pressing challenges – finding responsible pathways to greater financial inclusion that will unlock opportunities for individual and national growth. By turning mobile data into meaningful opportunity, we have set the standard in making transformation possible by showing how technology can be used in groundbreaking alternative ways. Together with MTN and Chenosis, we are building a future where every South African, regardless of their financial history, has the chance to be seen, to be trusted, and to thrive,” Naik concluded. “When financial institutions can measure risk more effectively, they can lend more confidently, and more consumers can access opportunity, and that’s a win for everyone.”

1. Based on TransUnion’s modelling and interpretation of economic market dynamics. 2. Source: The Global Findex Database 2021

Read moreNew Telco-Powered Credit Score Set to Transform Access to Finance for Millions of South Africans

TransUnion Unlocks Smarter, Faster Financial Services for SMMEs and FinTechs With API Marketplace

Location: Business
  • TransUnion’s new API Marketplace gives SMMEs and FinTechs instant, self-service access to credit, identity, and fraud prevention tools
  • The platform simplifies integration, accelerates decision-making, and supports inclusive, data-driven financial services
  • Designed for agility and scale, it empowers smaller businesses to compete and innovate in South Africa’s growing digital economy
  • Improved access to accurate data enables businesses to better serve underserved communities, advancing equitable access to financial services

Global information and insights company TransUnion Africa has launched its API Marketplace, a streamlined digital platform designed to give small, medium, and micro enterprises (SMMEs) as well as FinTechs direct, self-service access to a wide range of credit, identity and fraud prevention solutions. The platform aims to simplify integration, strengthen risk assessment, and support the delivery of faster, more personalised financial services across the country. The API Marketplace helps reduce technical complexities, enabling companies to quickly incorporate credit checks, identity verification, and fraud detection into their operations for faster, more accurate decision-making.

Simplifying Access to Trusted Data Solutions

For many SMMEs and FinTechs, limited access to reliable credit data, time-consuming verification processes, and the burden of manual fraud checks can slow growth and undermine customer trust. The TransUnion API Marketplace addresses these pain points by allowing businesses to discover and embed TransUnion’s trusted data solutions directly into their systems, without lengthy onboarding processes or complex development cycles.

“With the launch of the TransUnion API Marketplace in South Africa, we’re empowering SMMEs and FinTechs with the tools they need to thrive in the digital economy,” says Dee Chetty, Chief Product Officer at TransUnion Africa. “It’s about lowering barriers to entry for businesses aiming to innovate quickly, deliver inclusive financial services, and make smarter decisions, while upholding the highest standards of data integrity and security.”

The platform offers real-time access to insights that support key business functions, from identity verification during customer onboarding to fraud flagging and credit risk assessment throughout the customer lifecycle. This is particularly powerful for SMMEs and FinTechs, which often operate with lean teams and need to maximise efficiency without compromising on due diligence.

Supporting Financial Inclusion and Economic Growth

According to the latest Mastercard SME Confidence Index, 90% of South African SMMEs have adopted digital payments in recent years, demonstrating the sector’s appetite for modernisation. However, many still lack access to the kind of scalable, reliable infrastructure that larger organisations take for granted. The API Marketplace bridges that gap, enabling smaller firms to leverage TransUnion’s capabilities in a cost-effective and agile way.

Crucially, the offering also supports national priorities around financial inclusion. Improving the flow of accurate credit and identity data enables businesses to offer more tailored products to underserved consumers, particularly in emerging markets and low-income communities. This helps create a more transparent and equitable financial ecosystem, where access to funding and services is based on real, data-driven insights.

“The API Marketplace is not just a product, it’s an enabler of impact,” adds Chetty. “We know that the future of inclusive finance in South Africa depends on access: to data, to tools, and to trust. This platform delivers on all three, helping more businesses deliver safe, responsible, and responsive financial products.”

Developer-Friendly Design for Rapid Deployment

Digitising integration through the API Marketplace enhances operational efficiency and significantly shortens development timelines. The platform includes a wide range of features designed for accessibility and ease of use. It offers a searchable API catalogue, developer-friendly documentation, and robust security protocols, all designed to reduce friction and accelerate deployment. A structured onboarding process is already in place, with plans to introduce full self-service and digital onboarding in the next phase of development.

Looking ahead, TransUnion sees the API Marketplace as a critical lever for economic resilience and innovation, particularly as the South African FinTech sector continues its rapid growth. The local FinTech market is projected to reach USD 14.86 billion by 2033, with APIs playing a foundational role in scaling new financial solutions.

Visit TransUnion’s API Marketplace for more information.

Read moreTransUnion Unlocks Smarter, Faster Financial Services for SMMEs and FinTechs With API Marketplace

TransUnion South Africa Busts Three Short-Term Insurance Industry Myths

Location: Business

Every industry has its myths, and the short-term insurance environment is no exception: leading industry players plan their growth strategies around perceptions of a limited pool of customers, focusing mostly on pricing strategies to attract new business, and finding ways to avoid consumers perceived as too risky.

The best way to confirm or ‘bust’ industry myths is to test them through experiments and data analysis to reveal the truth – and that’s exactly what TransUnion South Africa did with data it holds in the short-term insurance sector.

“South African consumers remain under pressure despite recent interest rate cuts, making this an opportune moment for insurers to rethink their customer acquisition and retention strategies – and to challenge the truisms they’ve relied on in recent years,” said Schalk Fischer, insurance lead at TransUnion South Africa. “To drive better outcomes, insurers must evolve and adapt their strategies to respond to changing market conditions, drawing on risk-management solutions that feature unique data and advanced analytics.”

Myth 1: With stagnant total policy volumes, the only way for an insurer to grow is to win customers from other insurers.

In assessing all new short-term insurance policies taken out between April 2024 and March 2025, TransUnion found that only 17% of new policies were opened by consumers moving to another insurer. Another 37% involved ‘policy splitting’, where consumers moved cover of one of their assets to a new provider, but did not move their whole portfolio.

This means that roughly 54% of new policies are opened due to churn – a significant portion, but certainly not the overwhelming portion that many insurers believe it to be.

“This data shows key growth opportunities for insurers lie among consumers who are new to insurance. In fact, 33% of new policies opened during the time of the study were taken out by consumers who had not had an insurance premium in the previous 24 months,” Fischer said. “While the short-term industry will always be very competitive, there are growth opportunities outside of working aggressively to attract customers from other insurers.”

Myth 2: Loyalty in short-term insurance is dead. Price is the primary variable.

With many consumers scrambling for cost savings, price is perceived to be the most important differentiator between insurers, along with being seen as the main reason that consumers leave one insurer for another.

TransUnion’s analysis showed that 13% of insured consumers who cancel their insurance eventually return to their original insurance provider over time, without switching to another insurer in the interim.

This brand loyalty is fairly consistent between different distribution channels: 9% for banks’ insurance offerings, 11% for brokers, and 14% for direct insurers.

“These findings highlight that, while insurance pricing is certainly a leading consideration among consumers, it is evident that brand loyalty is still a driving factor,” Fischer said. “Marketing and acquisition strategies clearly focus on price, but there’s a greater than expected opportunity to build loyalty that will either retain customers or encourage them to return to brands they have trusted before.”

Myth 3: The new-to-insurance segment is small and only includes risky younger consumers.

TransUnion’s analysis revealed that one in three (33%) consumers who took out policies between April 2024 and March 2025 were new to insurance – they did not have short-term insurance payments linked to their identity number in the previous 24 months.

However, this doesn’t necessarily mean that all newly insured consumers were uninsured before. Some may have previously been covered under their partner or spouse, and later separated their insurance portfolios, or they could have been young adults who sought their own cover after being included in their parents’ policies.

“These findings show that insurers need to expand the scope of how they segment their target audiences, as new-to-insurance consumers are not always who they’re perceived to be,” Fischer adds.

The analysis revealed additional insights into consumers taking out a policy for the first time. Only 6% were aged 18 to 24 years – perceived to be the riskiest consumers – while the greatest portion of these consumers (36%) were aged 25 to 35 years, followed by 36 to 45 year olds, who took out 25% of new policies. It’s clear, then, that consumers aged 25 to 45 present the greatest opportunity for insurers.

In overlaying loyalty data with these findings, it emerged that only 1% of 18 to 24 year olds shopped around for a better deal once they were granted cover, while less than a quarter (24%) of 25 to 35 year olds shopped around. However, consumers aged 36 to 45 showed the greatest propensity to shop around for a better deal, with 29% taking on that challenge.

The myth is officially busted: opportunities for growth lie well beyond young consumers who have only just reached eligibility to apply for their own short-term insurance policies.

“While the short-term insurance market is perhaps not growing at the rate that many insurers would like, our analysis shows that it’s far from stagnant. Clear segmentation along with careful risk management and profitability assessments can help providers acquire lower-risk, higher-value customers across diverse groups of potential customers,” Fischer said. “While price remains a significant driver among consumers, other variables continue to play a meaningful role in building customer loyalty.”

Read moreTransUnion South Africa Busts Three Short-Term Insurance Industry Myths

Suspected Digital Fraud Most Frequent at Account Login in South Africa, TransUnion Reports

Location: Business
  • Money or gift card scams were the most prevalent fraud type from February to May 2025, reported by one-third (33%) of South Africans who said they were targeted with fraud
  • Transactions with video gaming companies, where the consumer was in South Africa, were most suspected of digital fraud in the first half of 2025 among industries analysed
  • Insurance sector experienced the largest increase in the volume of suspected digital fraud among industries analysed, over the study period

According to the newly released TransUnion® (NYSE: TRU) H2 2025 Update to the Top Fraud Trends Report, the rate of suspected digital fraud[1] was the highest in the consumer lifecycle at account login for South Africa with 2.6% of those types of transaction attempts when the consumer was in the country being suspected of digital fraud in the first half (H1) of 2025. This aligns with a global trend of fraud shifting to account takeover attempts which typically occur at login. Globally, 4.3% of account login transactions in H1 2025 were suspected of digital fraud.

The report, which draws on proprietary data from TransUnion’s global intelligence network from billions of transactions from over 40,000 websites and apps and a consumer survey across 18 countries, reveals that fraud is growing.

“South Africa stands at a critical juncture in its digital evolution where opportunity and vulnerability intersect. As the nation embraces rapid digital transformation, the surge in online activity has inadvertently opened new doors for fraudsters, whose tactics are growing more sophisticated by the day. This convergence of accelerated digital adoption, economic strain and criminal innovation has created a complex risk landscape,” said Amritha Reddy, senior director of fraud product management TransUnion Africa.

According to analysis of TransUnion’s customers in its global intelligence network, digital account takeover volume worldwide grew 21% year-over-year (YoY) from H1 2024 to H1 2025, signalling a rapid escalation. The volume of digital account takeovers surged 141% from H1 2021 to H1 2025, underscoring persistent rise of this fraud type over time and reflecting the increasing sophistication of fraudsters who exploit stolen credentials and bypass authentication systems.

"As account takeover fraud surges, businesses can no longer afford solely reactive defences,” said Reddy. “The growing sophistication of fraudsters demands a proactive investment in layered security and identity intelligence. In today’s threat landscape, protecting customer accounts is not just a priority, it’s a business imperative."

Highest Rate of Suspected Digital Fraud in Video Gaming

Among industries analysed globally, the video gaming sector recorded the highest percentage of suspected digital fraud attempts in the first half of 2025, reaching 13.5%. This represents a significant 28% rate increase compared to the same period in 2024, underscoring the growing vulnerability of this sector to fraudulent activity.

For transactions where the consumer was in South Africa, the rate of suspected digital fraud attempts from February to May 2025 was the highest in video gaming at 7.7%. The greatest increase in the volume of digital transactions suspected to be fraudulent over that time was in the insurance industry, with a 154% uptick.

Chart 2: Suspected Digital Fraud Attempts in South Africa, by Sector

Industry

Suspected digital fraud attempt rate H1 2025

Change in volume of suspected digital fraud attempts from H1 2024 to H1 2025
Video gaming

7.7%

-1%
Insurance

6.7%

+154%
Communities (web properties like online forums and dating sites)

3.2%

-45%
Financial services

3.0%

-49%
Logistics

2.1%

-99%
Retail

1.1%

-57%
Telecommunications

0.7%

-96%

Source: TransUnion global intelligence network

“As the risk from consumer scams threatens identity integrity, organisations should rely on a mixture of data, risk signals, technology and tools to prevent fraud,” said Reddy. “The Report highlights that business leaders rank[2] identity verification, device reputation and behavioural biometrics as the leading three fraud prevention technologies.

“Businesses and financial institutions should also invest in sustained education and awareness campaigns to mitigate against schemes like account takeovers. Preventing fraud must by necessity be a multi-pronged strategy, if businesses and consumers are to stay ahead of fraudsters whose strategies continue to evolve too,” she said. “By harnessing advanced technologies, fostering cross-sector collaboration, and prioritising consumer trust, South Africa can chart a path toward a secure and inclusive digital future.”

Consumer-Reported Exposure to Fraud Grows Amid Gaps in Awareness and Prevention

Globally, consumers continue to face a wide range of scams, with tactics often tailored to regional behaviours and vulnerabilities. TransUnion’s survey found that 48% of consumers surveyed globally reported being targeted by email, online, phone call or text messaging fraud from February to May 2025, with 59% of South Africans saying the same thing. Globally, 52% were unaware that they were targeted, as were 42% of South Africans, indicating potential fraud under-recognition and a gap in fraud awareness.

Consumers in five of the six African countries surveyed reported money or gift card scams as the most experienced fraud type. In South Africa money or gift card scams was the most common fraud type – reported by 33% of those who said they were targeted with email, online, phone call or text messaging fraud from February to May 2025. Among those South Africans who said they were targeted, the next most frequently reported scams were phishing (31%), smishing (30%), and vishing (29%), with these three designed to deceive individuals into giving up their valuable personal or financial information.

South Africa Saw the Greatest Percentage of Respondents in Africa Indicating They Fell Victim to Fraud from February to May 2025

Country Targeted and fell victim Targeted but didn’t fall victim Not targeted Most reported fraud scheme
South Africa 13% 46% 42% Money/gift card
Kenya 10% 71% 19% Vishing
Zambia 9% 76% 15% Money/gift card
Rwanda 9% 49% 42% Money/gift card
Namibia 8% 57% 35% Money/gift card
Botswana 6% 68% 26% Money/gift card

Source: TransUnion consumer survey

“As scammers continue to evolve their tactics to enrich themselves, it’s more important than ever for consumers to regularly review their credit reports to ensure all listed information is accurate,” said Reddy.”

TransUnion came to its conclusions about digital fraud and data breaches based on intelligence from its array of TransUnion fraud prevention solutions. To learn more about how TransUnion fraud prevention solutions can help businesses avoid fraud and prevent fraud losses, click here.

Specific country and regional data in the report includes South Africa, Botswana, Brazil, Canada, Chile, Colombia, Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Hong Kong, India, Kenya, Mexico, Namibia, Nicaragua, the Philippines, Puerto Rico, Rwanda, Spain, the United Kingdom, the United States and Zambia. Download the TransUnion H2 2025 Update to the Top Fraud Trends Report for more information and insights about the global fraud trends.

[1] Suspected digital fraud attempts reflect those which TransUnion customers determined met one of the following conditions: 1) denial in real time due to fraudulent indicators, 2) denial in real time for corporate policy violations, 3) fraudulent upon customer investigation, or 4) a corporate policy violation upon customer investigation.

[2] As found by TransUnion’s online business survey conducted from 29 May to 6 June 2025 in partnership with third-party research provider, Dynata. Findings were included in TransUnion’s H2 2025 Update to the Top Fraud Trends Report

Read moreSuspected Digital Fraud Most Frequent at Account Login in South Africa, TransUnion Reports

Sewage Floods OK Building in Vanderbijlpark’s Parking Area

Location: News

The Freedom Front Plus (VF Plus) has warned residents of the Emfuleni Local Municipality (Evaton, Sebokeng, Vaal Oewer, Vanderbijlpark, Vereeniging) to temporarily avoid the Municipality’s Customer Service Centre on the ground floor of the OK Building in Vanderbijlpark after the parking lot was flooded with sewage. The sewage spill is causing an unbearable stench, rendering […]

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Treat Bredell Landowners Fairly

Location: News

The Freedom Front Plus (VF Plus) stepped in to assist Bredell agricultural holdings residents and businessowners who are being targeted by the Ekurhuleni Metro with exorbitant administrative fines. Some property owners have been fined up to R775 000 for alleged violations of building regulations. The Metro has already issued approximately R10 million in fines to […]

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Ekurhuleni Has to Ensure Transparency With Tariff-Related Participation Process

Location: News

Following pressure from the Freedom Front Plus (VF Plus), the Ekurhuleni Metro’s Mayoral Committee Member for Finance, Jongizizwe Dlabathi, acknowledged that a notice for a planned public participation meeting about municipal tariffs on 13 September in Brakpan was mistakenly sent out and that the Metro had not officially approved it. This acknowledgment means that the […]

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