Managed Services: engineering-led or helpdesk-led?
Managed Services: engineering-led or helpdesk-led? Johannesburg, South Africa – As enterprises become increasingly dependent on always-on digital platforms, the role of managed services is undergoing a critical shift. What was once seen as a support function is now a determinant of operational resilience, business continuity, and executive confidence. According to Petre Agenbag, Service Delivery Manager …
