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You are here: Home / Archives for Video

Video

28 September 2023

Transform Your Living Space into a Home Cinema Paradise

Location: Entertainment, MyPR

A home cinema can provide an unparalleled entertainment experience right in the comfort of your own home. From the visceral thrill of an action-packed movie to the intimate setting of a dramatic film, the right home cinema setup can make all the difference. In this guide, we’ll explore some of the brands that are pushing …

Read moreTransform Your Living Space into a Home Cinema Paradise
28 September 2023

MultiChoice celebrates African finalists in The Earthshot Prize

Location: News
MultiChoice Group

The Earthshot Prize has announced the 15 Finalists for this year's Prize at the second Earthshot Innovation Summit (https://apo-opa.info/3ZCnC1i), an event held alongside the UN General Assembly, in partnership with Bloomberg Philanthropies, to celebrate and champion innovators focused on solving our most pressing global climate challenges.

Out of over 1,100 nominations, the 15 Finalists for The Earthshot Prize stood out following a rigorous evaluation process conducted by a panel of scientific, academic, and subject-matter experts. Each of these Finalists stands a chance to win one of the five £1 million prizes designed to propel their initiatives towards greater impact. The unveiling of the five Winners will take place at the third annual Earthshot Prize awards ceremony scheduled later this year in Singapore.

Furthermore, all the Finalists will benefit from invaluable mentorship, resources, and technical support through The Earthshot Prize Fellowship Programme. This program will also provide them with access to a robust network of influential businesses, investors, and climate experts.

The Earthshot Prize revolves around five transformative 'Earthshots,' each embodying simple yet ambitious goals that represent the world we aspire to build for future generations.

In the spirit of celebrating African innovation, we are proud to highlight two remarkable finalists from the continent: Freetown the Tree Town representing Sierra Leone and ABALOBI from South Africa.

These African finalists come after Mukuru Clean Stoves, a start-up providing cleaner-burning stoves to women in Kenya to reduce unhealthy indoor pollution and provide a safer way to cook, won the coveted environmental prize during the inspirational awards ceremony hosted in Boston last year.

Freetown the Tree Town is a visionary initiative aimed at reforesting landscapes, restoring the degraded coastline of Freetown, and creating sustainable green jobs. The project meticulously tracks newly planted trees, assigning them to local tree guardians, and publicly documenting their growth, resulting in an impressively high survival rate for newly planted trees.

ABALOBI, on the other hand, is a community-centric mobile application supporting small-scale fishers in their quest for sustainable fishing practices while preventing the overfishing of at-risk species. It also enhances boat and fisher safety by providing real-time weather warnings and tracking capabilities. The initiative has already expanded its reach beyond South Africa, directly benefiting over 1,600 fishers with a substantial increase in revenue due to better access to profitable markets for sustainable species.

"We are immensely proud to see African innovation shining on the global stage through the Earthshot Prize. At MultiChoice, as a proudly African organization, we believe in the power of homegrown solutions to address the world's most pressing challenges. These African finalists exemplify that spirit, and we salute their remarkable efforts in safeguarding our planet for future generations,” says Keabetswe Modimoeng, Group Executive at MultiChoice Group.

By participating in this prestigious prize, African innovators gain a platform to showcase their solutions, inspire corporate entities to join the fight against climate change, and urge governments to prioritize climate action on their national agendas.

In addition to the chance to win the £1 million prize, all Finalists will receive tailored support and resources from The Earthshot Prize Global Alliance Members, an unprecedented network of private sector businesses worldwide dedicated to scaling innovative climate and environmental solutions to maximize their impact.

The five Winners will be carefully selected by The Earthshot Prize Council, a diverse team of influential individuals committed to leveraging their platforms to champion inspiring leadership and elevate urgent efforts to restore and regenerate our planet.

The Earthshot Prize is a truly global initiative, bringing together a diverse coalition of nominators from over 200 individuals and organizations worldwide. It encompasses a distinguished Expert Advisory Panel and The Earthshot Prize Council, comprising influential figures who wholeheartedly support positive environmental action.

The fifteen Finalists have earned their place through rigorous assessment and their potential to make a game-changing impact on a global scale, all while contributing positively to people, communities, and the natural world.

Distributed by APO Group on behalf of MultiChoice Group.

MultiChoice Group Contact Details:
Litlhare Moteetee
Corporate Communications
Tel: +27 11 289 3312
Litlhare.Moteetee@Multichoice.co.za

Follow The Earthshot Prize on: 
Instagram: https://apo-opa.info/3t9maY3
Twitter: https://apo-opa.info/48xVIqZ
LinkedIn: https://apo-opa.info/48zXXue
Facebook: https://apo-opa.info/458AlK6
YouTube: https://apo-opa.info/45pFAW5
TikTok: https://apo-opa.info/48xWiFb

About MultiChoice Group:
MultiChoice Group (MCG), which was listed in the Main Board of the JSE on 27 February 2019, is one of the fastest-growing video entertainment providers globally, delivering entertainment products and services to 23.5m households across 50 countries on the African continent. Its track record of more than 30 years is reflective of a commitment to providing audiences with only the best local, sports and international content.

MCG's strong partnerships with distributors, installers, and telecommunication companies, along with its well-established payment solutions, competitive pricing and choice of viewership packages continue to secure its place in the global market, while also providing solutions unique to the African market.

Its direct-to-home (DTH), digital terrestrial television (DTT) and over-the-top (OTT) solutions enable the business to stay relevant and aligned to changing consumer habits while capturing new markets.

Content is at the very core of the business. MCG aims to deliver quality content anywhere, anytime and on any device through a comprehensive video entertainment offering at different price points. As pioneers in African video entertainment, MCG plays an important role in making information and entertainment easily accessible to Africans.

MCG aims to secure content rights in a manner that is cost-effective and reflective of the diversity of its audiences. Its substantial portfolio includes award-winning local content (a key differentiator in its service offering), a leading sport offering (including production capabilities) and access to international content, which is all shared on the group's platforms: DStv, GOtv, Showmax, M-Net and SuperSport.

MCG has superior technology capability through the security solutions that Irdeto, its technology company, brings to the group. These solutions enable MultiChoice to protect its investment, create new offerings and combat cybercrime. With 50 years' expertise in software security, Irdeto's software security solutions and cyber services protect over 5bn devices and applications for some of the world's best brands.

About The Earthshot Prize:
Founded by Prince William and incubated in The Royal Foundation in 2020 for a year before becoming an independent platform/organization, The Earthshot Prize is a global environmental prize and platform designed to discover, accelerate and scale ground-breaking solutions to repair and regenerate the planet. Inspired by President John F. Kennedy's Moonshot, which united millions of people around the goal of reaching the moon, The Earthshot Prize aims to catalyze an Earthshot challenge to urgently encourage and scale innovative solutions that can help put the world firmly on a trajectory towards a stable climate, where communities, oceans and biodiversity thrive in harmony by 2030. The five challenges are: Protect and Restore Nature; Clean Our Air; Revive Our Oceans; Build a Waste-Free World; and Fix Our Climate.

The Prize aims to turn the current pessimism surrounding environmental issues into optimism by championing inspiring leadership and helping to scale incredible cutting-edge solutions. It will discover 50 winners over 10 years with the power to repair the planet. More than an award, The Earthshot Prize works in partnership with a Global Alliance of Partners to support the scaling of the solutions discovered and selected each year. For more information about The Earthshot Prize, visit: www.EarthshotPrize.org. 

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27 September 2023

Superdry South Africa And Cheslin Kolbe Join Forces To Ignite Inspiration Across Mzansi.

Location: MyPR

Superdry South Africa unveils its latest campaign featuring local brand ambassador, rugby sensation and South African World Cup Winner, Cheslin Kolbe. The launch of this initiative aligns perfectly with the Rugby World Cup, which commenced on September 8th, 2023. Superdry’s latest campaign seeks to ignite inspiration across Mzansi and encourages us to embrace better choices …

Read moreSuperdry South Africa And Cheslin Kolbe Join Forces To Ignite Inspiration Across Mzansi.
26 September 2023

Don’t Be Distracted by the Hyena With A Giraffe Leg

Location: MyPR

Piwigo – Ctrl Refresh Images Don’t Load Problem Solved How Did We Get From’ “My Damn Pages Don’t Load” to “Look-  A Hyena With A Giraffe Leg”? One of the most recommended open source Photo Imaging Content Management Systems is Piwigo. On my Piwigo installation at Straton.org.za I kept experiencing a minor niggle which became …

Read moreDon’t Be Distracted by the Hyena With A Giraffe Leg
23 September 2023

2023 Street Lines Skate Tournament Announced

Location: MyPR

2023 Street Lines Skate Tournament Announced   It’s back! The highly anticipated Street Lines Skate Tournament, presented by LW Mag and Dragon Energy Drink in association with Dickies, Garmin and GoPro, returns to Thrashers Skatepark for the third time on 30 September 2023. The country’s best skaters will battle it out for their share of …

Read more2023 Street Lines Skate Tournament Announced
23 September 2023

Versace Perfumes and Colognes: Fragrances that Define You

Location: MyPR

Versace Perfumes and Colognes: Fragrances that Define You Scents express your unique personality – they become a way to show who you are. When it comes to fancy fragrances, there’s one name that’s all about luxury, creativity, & timeless charm: Versace.  Versace is a famous Italian fashion brand that also creates exceptional perfumes and colognes …

Read moreVersace Perfumes and Colognes: Fragrances that Define You
20 September 2023

The Future of Television: Dive into the World of Smart TVs!

Location: MyPR

In today’s fast-paced digital age, technology is evolving at an unprecedented rate. One of the most significant advancements we’ve seen in the entertainment sector is the rise of Smart TVs. Gone are the days when televisions were merely a medium to watch your favourite shows or movies. Now, they’ve transformed into a hub of endless …

Read moreThe Future of Television: Dive into the World of Smart TVs!
17 September 2023

Winners at the 2023 African Conservation Awards

Location: News
Game Rangers Association of Africa

The 2023 African Conservation Awards, hosted by the Game Rangers' Association of Africa (GRAA) (https://www.GameRanger.org/) and sponsored by CNEI, took place on Saturday, September 16th, at the Southern African Wildlife College in Greater Kruger, South Africa.

This prestigious event honoured outstanding conservationists and showcased their exceptional contributions to protecting Africa's natural heritage.

Reflecting on the journey that led to this gathering, Dr. Larry Hansen, the visionary Founder of the African Conservation Awards said "13 years ago on a visit to The Kruger National Park there were three rhinos poached on the day I arrived. This shocking day led me to start the Rhino Conservation Awards 12 years ago together with Ms. Yu to honour and celebrate the brave conservation heroes that protect and do research on our wildlife.”

Every organisation and individual nominated for these awards has demonstrated exceptional determination to overcome formidable challenges. Often faced with daunting odds, they have showcased an unwavering commitment to their conservation missions. The African Conservation Awards serves as the vital stage where their exceptional efforts are rightfully acknowledged and celebrated.

“There are very few people who are willing to sacrifice to save wildlife,” adds Dr Hansen. “The expanded Awards have this year attracted nominations from 11 countries and incredible candidates. I wish to congratulate the winners and all of those nominated, they are TRUE HEROES and among the last protectors of the planet!"

The Winners for the 2023 African Conservation Awards are:

Best Field Ranger

Winner: Nkateko Letti Mzimba, Sergeant of Black Mambas Unit, Olifants West Nature Reserve, South Africa

Nkateko Letti Mzimba is a shining example of dedication and leadership in conservation. Her journey, beginning in 2014, reflects unwavering commitment and leadership that extends beyond routine patrols. Nkateko serves as a vigilant guardian of rhinos and other endangered species, diligently removing snares to protect wildlife. She also extends her caring hand to local communities, providing essential food and educational resources, and passionately educating the community's children about the importance of protecting nature.

1st Runner Up: Givemore Bako, Senior Ranger and Head Rhino Monitor, Savé Valley Conservancy, Zimbabwe

2nd Runner Up: Reginah Smith, Corporal of the Rhino Protection Unit, Pilanesberg Game Reserve, South Africa

Best Game Ranger

Winner: Amos Gwema, Principle Investigation and Security Officer, Zimbabwe Parks and Wildlife Management Authority, Zimbabwe

Amos Gwema is a dedicated wildlife protector in the Matebeleland region. His jurisdiction includes Hwange National Park, Zambezi National Park and Matopos National Park, which is renowned for its high rhino population. 
Amos's efforts have made a significant impact, notably reducing elephant and rhino poaching rates while achieving an impressive 95% conviction rate in Hwange and Bulawayo Magistrate courts. He also plays a crucial role in training rangers in wildlife law enforcement and intelligence techniques. Beyond his official duties, Amos engages in community projects, such as school programs and initiatives to encourage the safe surrender of wild animals, fostering a harmonious relationship between local communities and the natural world.

1st Runner Up: Petronella Chigumbura, Deputy Ranger Supervisor, Akashinga, Zimbabwe

2nd Runner Up: Orlat Ndlovu, Head of Ranger Services, Timbavati Private Nature Reserve, South Africa

Best Conservation Team

Winner: Wildlife Action Group, Thuma Forest Reserve and the Dedza Salima Escarpment Forest Reserve, Malawi

Wildlife Action Group (WAG), a Malawian non-profit conservation NGO, was created in 1996 in response to severe illegal commercial deforestation and poaching of wildlife in Thuma Forest. WAG's tireless efforts have restored ecological balance, ensuring the well-being of wildlife and the people of Malawi. They've played a vital role in reviving wildlife populations, preventing elephant poaching for five years, restoring 7,000+ hectares of degraded forest, reducing human-wildlife conflicts, and educating local schools about conservation.

1st Runner Up: Majete Wildlife Reserve, Malawi

2nd Runner Up: Zinave National Park, Mozambique

Best Conservation Supporter

Winner: Rhino Man, South Africa

Rhino Man, with their impactful 8-year film production, sheds light on the courageous South African rangers who risk everything to protect rhinos from extinction. This documentary honours these unsung heroes, showcasing their relentless dedication and the rigorous selection process they undergo. The film pays tribute to their late friend and training partner, Martin Mthembu, while also remembering the late and great Anton Mzimba, who dedicated his life to safeguarding the Timbavati Private Nature Reserve. Rhino Man's work is a testament to the invaluable role of rangers in protecting our precious natural world.

1st Runner Up: Joseph Serugo Ssalongo, Honorary Wildlife Officer, Uganda

2nd Runner Up: African Pangolin Working Group, South Africa

In a heartfelt video message, His Serene Highness Prince Albert II of Monaco, the esteemed Patron of the African Conservation Awards, paid tribute to the dedicated conservation heroes who have made the ultimate sacrifice. He honoured the memory of the 68 rangers who tragically lost their lives while safeguarding our natural heritage in the past 12 months. Additionally, Prince Albert extended his heartfelt tribute to the remarkable "633 African rangers killed in the fight for the preservation of our wilderness since 2011." His words resonated with deep respect for the thousands of individuals who daily face enormous risks, even putting their lives on the line, to protect the precious biodiversity, nature, and our planet, of which they are the unwavering and loyal stewards.

"Congratulations to all winners, runner ups and nominees of the 2023 African Conservation Awards! Your unwavering commitment to the conservation of our wildlife is both commendable and deeply inspiring. I wish to emphasize the pivotal role you each play in safeguarding our continent's invaluable natural resources. Your dedication to conservation is instrumental in shaping a brighter and more sustainable future for Africa. It is an honour and privilege for the Game Rangers' Association of Africa to recognise your remarkable achievements. Well done!" - Andrew Campbell, CEO, Game Rangers Association of Africa

The 2023 African Conservation Awards celebrated these exceptional individuals and organisations for their unwavering commitment to preserving Africa's natural heritage. They inspire us all to work toward a sustainable and harmonious future for our continent and its incredible wildlife.

In addition to the awards ceremony, the morning of the event witnessed the Game Rangers Association of Africa hosting the South Africa Hub Regional Challenge of the Wildlife Ranger Challenge. This unique sporting event took place at the South African Wildlife College, where rangers and their supporters united to run a challenging 21 kilometers in solidarity with wildlife rangers across Africa.

The primary objective of this initiative is to raise crucial funds in support of the courageous men and women on the front lines of Africa's protected areas. Beyond fundraising, the event also serves as a powerful platform to increase awareness of the ever-expanding and diverse roles that wildlife rangers undertake. These dedicated individuals are often operating with increasingly stretched resources, making their tireless efforts even more remarkable.

The African Conservation awards are hosted annually by the Game Rangers' Association of Africa (GRAA) and are made possible with the generous support of sponsors Chinese New Enterprise Investment (CNEI) and are endorsed by the Department of Forestry, Fisheries and Environment. His Serene Highness Prince Albert II of Monaco, who is committed to the protection of endangered species through the support of his Foundation, is the Patron of the African Conservation Awards.

For more information about the African Conservation Awards, please visit ConservationAwards.Africa.

Distributed by APO Group on behalf of Game Rangers Association of Africa.

Media Contact:
Game Rangers Association of Africa
Louise De Bruin
Email: info@gameranger.org

Love Africa Marketing
Casey Pratt
Email: casey@loveafricamarketing.com

Information:

  • African  Conservation Awards: https://www.ConservationAwards.Africa
  • Game Rangers Association of Africa: https://www.GameRanger.org/
  • Love Africa Marketing: https://www.LoveAfricaMarketing.com/ 
  • Sponsors for the event: CNEI

GRAA background:
The Game Rangers' Association of Africa (GRAA) is a non-profit organisation, founded in 1970 which provides support, networks and representation for rangers across Africa. The GRAA is a proud member of the International Ranger Federation (IRF) and the International Union for Conservation of Nature (IUCN) where it serves as the voice of the African ranger.

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14 September 2023

Coming together starts with ‘hello’ this Heritage Month

Location: MyPR

South Africa is a diverse country made up of vibrant, multicultural communities. This cultural richness is evident in the many languages, dialects, phrases, and expressions that make South Africa so unique. The recent addition of South African Sign Language to the country’s 11 existing official languages creates even more opportunities to connect. To celebrate the …

Read moreComing together starts with ‘hello’ this Heritage Month
12 September 2023

BENTELER expansion a boost for automotive manufacturing industry

Location: News

BENTELER expansion a boost for automotive manufacturing industry

Trade, Industry and Competition Minister, Ebrahim Patel, says the expansion of the BENTELER South Africa plant in Gqeberha represents a significant milestone in South Africa's thriving automotive manufacturing industry.

The Minister has welcomed the investment made by BENTELER, which has resulted in the expansion of the Gqeberha plant by over 9 000m2, positioning it as the third hot forming plant in South Africa. The company started operating in Gqeberha in 2011.

Patel said this development reaffirms the nation's growth trajectory and its status as a hub for automotive production, notably in the Eastern Cape province.

During the construction phase, this expansion generated employment opportunities for 236 individuals and provided business opportunities to 42 different companies.

Furthermore, it is anticipated that an additional 50 skilled jobs will be created, increasing BENTELER's workforce from 697 to 743.

“This investment is significant, as it will achieve an annual import replacement value of an estimated R1 billion,” Patel said in his address via a video message.

“The investment is also a testament to the efficacy of the Department of Trade, Industry and Competition's Automotive Production and Development Programme (APDP) and the Automotive Investment Scheme (AIS), operating within the framework of the South African Automotive Masterplan (SAAM).

“It highlights the pivotal role played by component manufacturing, a fundamental element of the APDP's objectives, especially in light of the constant evolution in vehicle technologies and manufacturing processes.” 

The Minister said the investment underscores the growing recognition among Original Equipment Manufacturers (OEMs) of the advantages of purchasing from localised suppliers.

“OEMs have seen that through local manufacturing of components, they can mitigate offshore supply chain costs, ultimately resulting in the creation of local jobs.” – SAnews.gov.za

Edwin
Tue, 09/12/2023 - 14:00

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12 September 2023

The Official Imaging Supplier for Rugby World Cup France 2023

Location: Sport
Canon Central and North Africa (CCNA)

Today, Canon (Canon-CNA.com) begins its role as the Official Imaging Supplier of the Rugby World Cup 2023, which will be the third Rugby World Cup tournament it has sponsored. As the Official Imaging Supplier of Rugby World Cup 2023, Canon provides world-leading technology that ensures fans don't miss a moment of the action. Canon will be supplying a full range of support from its diverse businesses, including cameras, lenses, video camcorders and network cameras. As with many major sporting events, Canon Professional Services will be available, where its team members will be providing technical support to more than 800 press, 400+ photographers, 300+ TV crew personnel, 300+ agency staff and 70+ radio personnel. Support includes camera and lens maintenance services and product loans, ensuring they are equipped to capture every nail-biting moment.

AFP Partnership

In addition to its official imaging role, Canon is supporting several activities off the pitch that are designed to champion inclusivity across the sport. This includes an exciting partnership with the AFP, which will see one aspiring young photographer from each of the participating nations partnered with a staff photographer, equipped with a Canon camera.

Earlier this year, ahead of the tournament, each pair worked on an assignment together that illustrated their nation's relationship with the Rugby World Cup through photography. By allowing the next generation to show the world what the tournament means to their nation, we can celebrate the diversity of the sport and inspire a world of change.

Partnership with the Portuguese National Team

At the Rugby World Cup 2023, Canon will be giving members of the Portuguese national team PowerShot V10 (https://apo-opa.info/3VTs35H) cameras and will be featuring their stories on its website, enabling them to catalogue their tournament journey through their own lens.

Let's Celebrate our Differences

Rugby is a universal sport. It brings together women and men sharing key values of the sport such as solidarity, commitment, and respect, no matter where they come from and no matter who they are. These values have been celebrated in a unique international “Celebrating Our Differences” (https://www.LetsCelebrateOurDifferences.com/en/) photography competition, of which Canon is an official sponsor.

Once again, ahead of the tournament, the power was handed to fans across the world, to illustrate what the sport means to them. The winners of the challenge – from France, Argentina, Uganda, India, and Vietnam – were awarded prizes that included 16 Canon cameras: 12 Canon EOS R50s for the winners of each category and 4 EOS R8s for Canon's favourites. The photographs can be found on display on the gates of the UNESCO's headquarters in the seventh arrondissement of Paris until the 6th September, as well as during the tournament at the host cities of this year's Rugby World Cup.

See the winning images here (https://apo-opa.info/3Ewr6Zr).

“We're delighted to be the Official Imaging Supplier of the Rugby World Cup this year, following two great tournaments in England and Japan” says Peter Morris, Brand and Sponsorship Senior Manager, Canon EMEA. “We've also been thrilled to participate in the AFP partnership and the “Celebrate our Differences” photography competition, two initiatives that put the power of imaging in the hands of the diverse fans that help make this tournament such a special event. We hope that these moments, captured through the lens of our iconic imaging equipment, will help drive positive change.”

Rugby World Cup 2023

Host country: France

Tournament period: September 8 – October 28, 2023

Participating teams: 20 (South Africa, Namibia, England, Wales, New Zealand, Japan, France, Australia, Ireland, Scotland, Italy, Argentina, Fiji, Samoa, Uruguay, Georgia, Romania, Portugal, Tonga and Chile.

Distributed by APO Group on behalf of Canon Central and North Africa (CCNA).

Media enquiries, please contact:
Canon Central and North Africa
Mai Youssef
E-mail: Mai.youssef@canon-me.com

APO Group - PR Agency
Rania ElRafie
E-mail: Rania.ElRafie@apo-opa.com

About Canon Central and North Africa:
Canon Central and North Africa (CCNA) (Canon-CNA.com) is a division within Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe. The formation of CCNA in 2016 was a strategic step that aimed to enhance Canon's business within the Africa region - by strengthening Canon's in-country presence and focus. CCNA also demonstrates Canon's commitment to operating closer to its customers and meeting their demands in the rapidly evolving African market.

Canon has been represented in the African continent for more than 15 years through distributors and partners that have successfully built a solid customer base in the region. CCNA ensures the provision of high quality, technologically advanced products that meet the requirements of Africa's rapidly evolving marketplace. With over 100 employees, CCNA manages sales and marketing activities across 44 countries in Africa.

Canon's corporate philosophy is Kyosei (https://apo-opa.info/3xeczh6) – ‘living and working together for the common good'. CCNA pursues sustainable business growth, focusing on reducing its own environmental impact and supporting customers to reduce theirs using Canon's products, solutions and services. At Canon, we are pioneers, constantly redefining the world of imaging for the greater good. Through our technology and our spirit of innovation, we push the bounds of what is possible – helping us to see our world in ways we never have before. We help bring creativity to life, one image at a time. Because when we can see our world, we can transform it for the better. For more information: Canon-CNA.com.

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12 September 2023

South African Telecoms Customers Only Prepared to Wait 5 Minutes

Location: News
Subtonomy

SUBTONOMY (https://www.Subtonomy.com/), the world's leading telecoms technical customer support vendor, today reveals new research on the South African market, providing key insights into the online habits and customer support expectations of South Africans.

South Africans are spending increasing amounts of time online

The global shift towards digitalisation hasn't bypassed South Africa. Rather, as South Africans transition to the latest smartphones, they're spending more and more time online. According to a recent ProxyRack report, for example, the average South African now spends 9 hours and 38 minutes per day online – making them the world's heaviest internet users.

A new study by Sweden's Subtonomy, provides unique insights into how South Africans are spending this time, revealing:

  • 97% are using at least one social media platform
  • 88% are watching the latest movies or streaming TV
  • 86% are paying bills or reading news online
  • 74% are using their mobiles to work from home or to access video conferencing apps
  • 56% are gaming on their handsets
  • 28% are controlling smart home applications.

What all of these advanced data applications have in common, is that they require a robust, stable and always-available network, and this is precisely where customers say there's a big problem - with 7 in 10 admitting they're frequently experiencing problems with their connectivity.

Excellent customer support has become a critical decision point for customers

In addition to dealing with the demands of more complex services, and responding to changing customer needs, South African service providers have the added challenge of regular and unpredictable load balancing events to cope with. But while South Africans don't necessarily blame their service provider - indeed 8 out of 10 say they're doing a great job supporting them – disruptions to their service have become such a significant issue that customer support quality is now seen as a key decision point when deciding which network to use.

But what does excellent customer service look like to the average South African? Increasingly, they expect it to be fast, convenient, proactive and digital.

  • FAST - 53% of customers say they're only prepared to wait a maximum of 5 minutes to access service.
  • CONVENIENT –  39% of customers expect round-the-clock support, and in the 50-54 demographic this rises to 56% of customers.
  • PROACTIVE - 94% of customers say they'd like to be notified about planned maintenance ahead of time, so they can take mitigation actions, and want to be notified in real time about any outages.
  • DIGITAL – although 51% of customers are resolving their problems via the call centre, 30% said digital self-service is now their preferred support channel, and a further 56% said they'd choose self-service via their mobile app IF their service provider could troubleshoot and fully resolve problems from within the app.

Fast, convenient, proactive, digital support is available today

The good news is that the type of fast, convenient, proactive digital support South Africans want has already been developed, tried and tested, and is now being routinely delivered in the advanced mobile markets of Scandinavia. South African service providers are now actively seeking to replicate this type of experience in order to meet customer expectations, drive down support costs, and deliver a world-class experience to customers.

“All networks experience both planned and unplanned problems at one time or another,” explains Fredrik Edwall, EVP Sales & Marketing, Subtonomy. “But what differentiates service providers is the ability to rapidly pinpoint exactly what's causing their customer's problem and then quickly resolve it, while at the same time keeping the customer informed and updated throughout.”

Distributed by APO Group on behalf of Subtonomy.

Contact Tina Rosén to set up an interview: tina.rosen@subtonomy.com

Click here (https://apo-opa.info/48cLpc0) to download a full copy of Market Study 2023: Customer Attitudes to Support in South Africa.

About Subtonomy:
As the only telecoms vendor dedicated to technical customer support, Subtonomy isn't just a solution, we're at the forefront of a customer experience revolution - blending cutting-edge technology with user-friendly tools to break down barriers, streamline and future-proof telecom operators' businesses.

  • When precision matters our solutions dive deep, revealing detailed service experiences and addressing current needs while preparing for the dynamic telecoms market of tomorrow.
  • Harnessing automation to meet customer expectations via Subtonomy's Self-Service API which helps enhance every digital touchpoint, with effortless but complex troubleshooting thrown in.
  • When shifting from reactivity to proactivity our advanced tech support solutions mean you're not just acting faster, but reaching out proactively to keep customers informed via mobile app, website, or IVR.

To find out more about how Subtonomy is reshaping customer support and helping deliver stellar customer experiences today see Subtonomy's website (https://www.Subtonomy.com/).

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12 September 2023

Sony and Zoom partner to bring video conferencing to BRAVIA TVs

Location: MyPR

Sony and Zoom partner to bring video conferencing to BRAVIA TVs Connect with family and friends on the TV screen from the comfort of your living room JOHANNESBURG, 12 September 2023 – Sony announced that Zoom Video Communications, Inc. is now available on Sony’s BRAVIA TVs that are compatible with BRAVIA CAM[i]. This partnership will …

Read moreSony and Zoom partner to bring video conferencing to BRAVIA TVs
11 September 2023

Introducing Brooklyn Care – The Premier Frail Care Facility in Pretoria

Location: MyPR

Pretoria/Gauteng, September, 11, 2023 – Introducing Brooklyn Care – The Premier Frail Care Facility in Pretoria Frail Care Pretoria: Where Residents Become Family Pretoria, September 11 2023 – Brooklyn Care, a luxury frail care facility located in the heart of Pretoria, is proud to announce its world-class services tailored for the elderly community. Nestled in …

Read moreIntroducing Brooklyn Care – The Premier Frail Care Facility in Pretoria
7 September 2023

Music Specials Are Always Better On The Biggest Screen – Catch Talking Heads’ Cease Making Sense in an exclusive IMAX Live Experience screening and celebrate the life of one of music’s greatest icons in a special global premiere event

Location: Entertainment, MyPR

Two exclusive and iconic music specials make their way onto the big screen at select Ster-Kinekor cinemas during September. One of them has been dubbed ‘the greatest concert film of all time’ and Talking Heads fans concur. The other is a celebration of the life of one of music’s greatest icons, Carlos Santana. Stop Making …

Read moreMusic Specials Are Always Better On The Biggest Screen – Catch Talking Heads’ Cease Making Sense in an exclusive IMAX Live Experience screening and celebrate the life of one of music’s greatest icons in a special global premiere event
6 September 2023

Video: Kalahari project gives people their sight back

Location: News

Removing cataracts is easy and inexpensive. Yet in some parts of South Africa thousands of people are waiting for surgery.

Read moreVideo: Kalahari project gives people their sight back
5 September 2023

How Much Does SEO Cost in South Africa

Location: MyPR

When it comes to digital marketing, Search Engine Optimization (SEO) is a term that businesses can’t afford to ignore. As the digital landscape continues to evolve, the importance of SEO has never been more apparent. However, one question that often arises is, “How much does SEO cost?” This question becomes even more pertinent when we …

Read moreHow Much Does SEO Cost in South Africa
1 September 2023

Sony Introduces World’s Smallest and Lightest[i] Wide-Angle Zoom Lens G-Master FE 16-35mm F2.8 GM II with the Acclaimed G Master™ Image Quality and Advanced High-Speed AF

Location: MyPR

Sony Introduces World’s Smallest and Lightest[i] Wide-Angle Zoom Lens G-Master FE 16-35mm F2.8 GM II with the Acclaimed G Master™ Image Quality and Advanced High-Speed AF With the introduction of this second generation wide-angle zoom, along with the second generation of standard, and telephoto zoom lenses with a maximum aperture of F2.8, Sony enhances the …

Read moreSony Introduces World’s Smallest and Lightest[i] Wide-Angle Zoom Lens G-Master FE 16-35mm F2.8 GM II with the Acclaimed G Master™ Image Quality and Advanced High-Speed AF
1 September 2023

Johannesburg fire: Interviews with an eye witness and rescuer

Location: News

Death toll now 73 and expected to rise

Read moreJohannesburg fire: Interviews with an eye witness and rescuer
30 August 2023

Sony Releases Two Recent Alpha 7C Series Cameras

Location: MyPR

Sony Releases Two New Alpha 7C Series Cameras including the Alpha 7CR with 61MP[i] High-Resolution Sensor and the Alpha 7C II with the latest still image and video performance. JOHANNESBURG, 30 August 2023 – Today, Sony announces the release of two new additions to the Alpha 7C series of compact full-frame interchangeable lens cameras, the …

Read moreSony Releases Two Recent Alpha 7C Series Cameras
29 August 2023

Boys and men key in fighting GBVF

Location: News

Boys and men key in fighting GBVF

South Africa’s men and boys are a crucial part of combatting the scourge of violence against women and girls.

President Cyril Ramaphosa said this in his address at the Presidential Young Men and Boys Indaba on Tuesday.

“As young men, you may be tired of being told you are a problem. You want your dignity respected and upheld. You want your good qualities to be recognised. We are here to tell you that we see you as not the problem, but as the solution. It is in your hands to bring about a new generation of South African men,” the President said.

At the session held at Maponya Mall in Soweto, learners who took part in the indaba were given a chance to ask the President questions which led to a fruitful engagement.  

“From what I have heard today, I am more confident than ever that the boys and men of this country are an essential part of our struggle to end all forms of violence against women in our society. 

“Your views, thoughts and ideas have enriched our understanding of the challenges young men face and how you are taking responsibility for yourselves and your society,” the President said.

In his address, the President said that “because it is men who are responsible for this scourge [violence against women and girls], men need to be part of bringing it to an end”.

“This young men’s dialogue is very important. To end gender-based violence, we must focus on prevention. We must stop this violence before it even happens.”

The President emphasised that there must be an open and honest conversation about what contributes to violence against women and girls.

Toxic masculinity

He strongly advised boys and men to talk about patriarchal attitudes and practices. Men were also urged to challenge toxic masculinity, which is the idea that being a man means one must dominate and demean women.

The conversation must include the influence of culture and media depictions of men and women.

Raising good men

“What about the Boys?” brings together government, the private sector, academia, civil society, the media and other stakeholders in a collaboration towards raising a nation of good men. 

“What About The Boys?” is a gender-based violence and femicide(GBVF) prevention initiative to raise a nation of good men and is an outcome of a 2022 social compact, led by youth organisations and stakeholders in the public and private sectors.

“We have just seen the video and listened to the voices of participants, and it is clear that this programme continues to be well-received and has had a positive impact. 

“We are correct to ask the question, “What about the Boys?”, because young men and boys must not be left behind.” 

In addition, he emphasised that boys must be part of the journey towards a South Africa free of gender-based violence. They must be encouraged and supported to be change-makers in society. 

He told the indaba that it is not easy to be a boy or a man in today’s era. 

He highlighted that men and boys face a lot of pressure in in their peer groups, their families, in relationships, with friends, at school and places of higher learning and in society as a whole. 

In South Africa today he said, young black men are most vulnerable to violence. 

“As young men, you are vulnerable too. You also experience depression, loneliness, and frustration. These can sometimes manifest in aggressive behaviour, especially towards women and girls, problematic relationships, and violence. We must talk.”

He said the new generation of men are respectful, masculine in a positive way and sensitive.

“They would never think of a woman as less than a man. They would never think about raising their hand against a woman.”

Safe spaces

The first citizen said the dialogue was convened because government recognises that it must engage men and boys separately from women and girls. 

This as government wants to create more safe and open spaces where boys can talk about their feelings, share with each other and collaborate on strategies that help them advance through different stages of their lives. 

He emphasised that the focus of the programme is to reimagine and reinvent masculinities in sensitive, kind, respectful, accountable, expressive and nurturing ways. 

“It is about working with young men and boys through theatres of learning to influence how they view themselves and the kinds of men that they grow into. 

“As government, civil society, business and social partners we are committed to supporting you in your journey to becoming better men,” he said. 

The President extended his gratitude to the Department of Basic Education, Primestars, SterKinekor and all the partners of the programme for taking the initiative to design such a positive and uplifting programme, and for their commitment to being part of change. – SAnews.gov.za

 

DikelediM
Tue, 08/29/2023 - 14:29

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Read moreBoys and men key in fighting GBVF
29 August 2023

How financial institutions can safeguard against deepfakes

Location: News
iiDENTIFii

In a matter of seconds, it is possible to hold your phone up to your face and see what you will look like in 40 years. Or you could fuse the image of your face with that of a celebrity. You could even record a birthday song for a friend in the voice of their favourite artist. With deepfake technology, it is simple and possible to edit a person's facial and vocal likeness with alarming accuracy. For the most part, this can be seen as harmless entertainment. But what if your likeness was used to drain your savings or commit fraud? As the technology to create deepfakes becomes easier and cheaper, the need to guard against these cybercrimes have come to the forefront.

A deepfake is a video, visual, or audio recording that has been distorted, manipulated, or synthetically created using deep learning techniques to present an individual, or a hybrid of several people, saying or doing something that they did not say or do. These deepfakes are often used in digital injection attacks which are sophisticated, highly scalable, and replicable cyberattacks that bypass the camera on a device or are injected into a data stream.

Murray Collyer, Chief Operating Officer of iiDENTIFii (http://www.iiDENTIFii.com/), says, “Digital injection attacks present the highest threat to financial services, as the AI technology behind it is affordable, and the attacks are rapidly scalable. In fact, a recent digital security report by our technology partner, iProov (http://www.iProov.com/), illustrates how, in an indiscriminate attempt to bypass an organisation's security systems, some 200-300 attacks were launched globally from the same location within a 24-hour period. As more and more South Africans embrace digital banking, deepfake technology is a serious threat.”

Recent research (https://apo-opa.info/3L09o3T) by Discovery Bank and Boston Consulting Group (BCG) into the future of retail banking in South Africa found that most (86%) South Africans are ready to do all their banking digitally, particularly via an app. Much of this trend stems from previously unbanked people. The Covid-19 pandemic naturally accelerated the trend.

As more South Africans set up digital accounts and do their banking online, financial crime and cybercrime have become more inextricably linked than ever before. Interpol states that financial and cybercrimes are the world's leading crime threats and are projected to increase the most.

Collyer adds, “Deepfake technology is one of the most rapidly growing threats within financial services, yet not all verification technologies are resilient to it. Password-based systems, for example, are highly susceptible to fraud. South Africa needs to strengthen their technology to outwit cyber criminals.”

While deepfakes are a severe threat, the technology and processes exist to safeguard financial services companies against this method of fraud.

A growing percentage of face biometric technology incorporates some form of liveness checks - such as wink and blink - to verify and authenticate customers. Liveness detection uses biometric technology to determine whether the individual presenting is a real human being, not a presented artefact. Therefore, this technology can detect a deepfake if it were to be played on a device and presented to the camera.

While many liveness detection technologies can determine if someone is conducting fraud by holding up a physical image (for example, a printed picture or mask of the person transacting) to the screen, many solutions cannot detect digital injection attacks.

Collyer says, “Specialised technology is required to combat deepfakes. Within iiDENTIFii, we have seen success with the use of sophisticated yet accessible 4D liveness technology, which includes a timestamp and is further verified through a three-step process where the user's selfie and ID document data are checked with relevant government databases. This enables us to accurately authenticate someone's identity.”

Collyer will be part of the speaker panel that will present to delegates at the 8th instalment of the AML, Financial Crime Southern Africa Conference (https://apo-opa.info/3KYm7Ec), that also includes representatives of companies such as Financial Intelligence Centre South Africa, Investec, Sanlam, Stanlib, Albaraka Bank, Standard Bank Mozambique, iiDENTIFii, Nice Actimize, SABRIC, Rand Merchant Bank, S & P Global Intelligence, FirstRand Namibia, Corruption Watch and many more.

The high-level conference will be hosted on 6 & 7 September at the Indaba Hotel Fourways South Africa and is attended annually by professionals from banks, insurance and investment companies, service providers, government, and MLCO's from non-designated financial service providers.

“With the right technology, it is not only possible to protect consumers and businesses against deepfake financial crimes but also create a user experience that is simple, accessible and safe for all,” Collyer concludes.

Distributed by APO Group on behalf of iiDENTIFii.

About iiDENTIFii:
iiDENTIFii is a world-leading remote face authentication and automated onboarding technology platform. It fulfills the needs of customer-focused organisations that are required to authenticate and onboard customers. Using a frictionless and non-invasive automated proven process that meets customer intelligence and risk and compliance goals, iiDENTIFii ticks all the boxes from a governance and legislative perspective. https://iiDENTIFii.com/ 

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Read moreHow financial institutions can safeguard against deepfakes
29 August 2023

Inextrix Technologies Unveils Cutting-Edge VoIP Solution Development Services

Location: MyPR

Catering to Global Businesses, Inextrix Technologies Sets New Industry Standards with Innovative VoIP Solutions Inextrix Technologies Pvt. Ltd, a trailblazer in the unified communication development landscape, proudly announces the expansion of its service portfolio with the introduction of state-of-the-art VoIP Solution Development services. With a rich history dating back to 2010, Inextrix Technologies has consistently …

Read moreInextrix Technologies Unveils Cutting-Edge VoIP Solution Development Services
28 August 2023

What to expect: FAME Week Africa wizardry and a galaxy of industry innovators

Location: Entertainment, MyPR

Cape Town, August 2023 – FAME Week Africa has carved its place as the preeminent event for African creatives, providing a platform for their deep-rooted talent; their ancient and contemporary stories; and their ingrained culture to flourish. By bringing together collaborative events focusing on the major creative economies – these being film, television, animation as …

Read moreWhat to expect: FAME Week Africa wizardry and a galaxy of industry innovators
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