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Voice calls under threat in South Africa | SA News


Voice calls face various threats in South Africa, with unsolicited telemarketing calls forcing many residents to leave calls unanswered, and services like WhatsApp reducing reliance on traditional calls.

This is evident in the decline of voice service revenues. Over the past five years, mobile voice service revenues have decreased by 5.65%.

According to the Independent Communications Authority of South Africa’s (ICASA) State of the ICT Sector report, voice service revenues have declined, while other services, such…

Internet Access: Internet penetration has increased significantly, with efforts to
improve access in rural areas and promote digital literacy.

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