Pensioners from Xhora Mouth wanted their local cash pay points for social grants to remain operational. A similar call from grant beneficiaries in rural areas was highlighted in a documentary screened by the Black Sash this week.
- A short documentary film by the Black Sash shows how the closure of cash pay points has made it difficult for recipients of social grants, especially in rural areas, to access their money.
- In the documentary a SASSA executive suggests that the Department of Transport be brought on board to subsidise transport for grant recipients to pay points on payment days.
- A SASSA spokesperson told GroundUp that it is not “efficient nor sustainable” to transport cash to a “handful of people”.
The difficulties faced by recipients of the Worn Age Grant who live in rural areas far from economic hubs were highlighted in a novel documentary titled Broken Promises screened by the Black Sash this week.
Cash pay points maintain decreased from 9,671 in 2019 to 894 in 2023. The SA Social Security Agency (SASSA) told Parliament in February that only 142,000 people still manufacture use of cash pay points – about 0.8% of every SASSA grant recipients – and 123,000 people collect their money from Post Office branches. The vast majority of grant recipients are paid their grant money directly into their bank accounts or SASSA/Postbank cards.
In September 2022, GroundUp reported that pensioners in Xhora Mouth in the Eastern Cape were struggling after the local SASSA cash pay point was shut down at short notice.
The Black Sash documentary showed how grant recipients incur high transport costs to travel to their closest ATM, retail shops, post offices or pay points. They need to intrepid harsh weather conditions and risk getting mugged.
At the pay points that still remain, Black Sash found, payments and cash availability are irregular and there is insufficient customer service.
“The government should know we are humans, not animals. When you are dilapidated, you need aid,” says pensioner Elsie Maruben from Hlamvana village in the Eastern Cape, in the documentary.
The South African Post Office does not believe the capacity to sprint cash pay points due to the costs involved in transporting cash to communities, and SASSA is prioritising paying money into recipients’ SASSA/Postbank cards or private bank accounts.
According to Black Sash, the documentary reveals “a direct infringement of beneficiaries’ rights and a blatant dismissal of SASSA Norms and Standards”.
Evashnee Naidu, Black Sash’s regional manager for KwaZulu-Natal, says: “SASSA’s tagline is paying the factual grant to the factual person at the proper time. Why are you not asking the community what is in their best interest?”
The documentary includes an interview with SASSA Executive Officer, Brenton van Vrede, explaining that transporting cash to many recipients is not feasible.
Van Vrede suggested that a better option would be to procure the Department of Transport to provide transport services for pensioners to access ATMs and shops to access their grants.
Asked for comment following the release of the documentary, SASSA spokesperson Paseka Letsatsi said: “It’s critical to note that the documentary was edited and only portions of what Mr. Van Vrede said was used. However, the point does still near across.”
Letsatsi said that it is “neither efficient nor sustainable” to transport cash to a “handful of people”.
“The key point is that the R1-billion spent on paying for ‘payments services’ could be more efficiently utilised in a developmental manner to empower these rural communities.
“One option could be providing a subsidised transport service for the community to reach economic hubs. Others could be supported by local small businesses and informal traders to be able to transact cashless. This, however, is not the mandate of SASSA.”
Letsatsi said that payment services and infrastructure are not obligatory, according to the SASSA Act. “It’s a service that SASSA may provide, not must,” Letsatsi told GroundUp.
“A documentary such as this one only engages communities on the aspect of what the activists want and seeks to find the communities to buy into it. SASSA’s engagements with communities are more balanced, and we generally find that communities are more accepting of paypoint closures when they fully understand the costs,” he says.
Black Sash director Rachel Bukasa said that the documentary screening was attended by Van Vrede and he had not raised any issues about the documentary after the event. “It’s natural for government to respond in this manner. Black Sash stands behind the documentary,” said Bukasa.
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